We stayed for 3 nights in October, and loved it all. Our room was gorgeous, the view was just like the pictures you see, and we were surprised by bonus fireworks on our second night (a Sunday). Some of the other reviews have criticized poor service, and honestly, we just didn't have that experience. We got a corkscrew from the... More

I stayed in this hotel in September. It's a quiet hotel but our room was near to the road, it wasn't a problem if you close the verandah doors. People here complained about the service, it wasn't that bad, the Filipino porter is very helpful. The front desk staff are ok but maybe that's the Italian way. Don't forget to... More

Yes, they renovated but they failed to change their dismissive, disdainful attitude. Just came back from three nights in their 398 E/night junior suite which had no robes, slippers, turndown service, and when you called the front desk you got attitude. 25 E/per day for parking, 8 E per day/wifi, and the most pretentious restaurant staff ever. Interestingly, the entire... More

My family and I stayed at Villa Flori during a 2 and a half week vacation in Italy for 4 nights in September. All of the complaints listed in other reviews are exactly right. I have never been treated so poorly at what is supposed to be a "luxurious" hotel in my life. First off, when we arrived, we were... More

I stayed at this hotel for 3 nights in September. The property was very well taken care of, the remodel was done very tastefully and brought the rooms and facilities very much up to date. Our room was modern, and in excellent condition with an exceptional view of Lake Como. Two negatives: 1. The location, while on the lake required... More

This is the first time I have written a review on Trip Advisor. I use the website as a rough guide on what a hotel will be like. I've found that more often than not that most reviews are accurate, and do realise that some people can be very picky, which I like to think I am not. Let me... More

This hotel really is in a way, tragic. Located on a beautiful spot overseeing lake como, Don't let it's location fool you. From the average rooms to the worst service I've encountered, this hotel is a fools paradise. Upon checkin, the lady working behind the desk was slow and rude. If your not speaking italian expect attitude. No room service... More

We stayed here because we were recommended by my travel agent because of CIT The price was great . The dinner at night was so special and the room was " wow" It is so close to Villa D'Est you can walk up the road and have Cappacino at one of the best hotels in Europe. From the room at... More

Location, location, location. If you thinking of booking here you need to be aware of something other than the fabulous lakeside location. This is not in Como itself but a bus/car/ferry ride away. The parking charge is 25 EUR per day and the car park is accessible by non-patrons, despite being under cover and close to the hotel. This once... More