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All 470 Florence hotels

Helvetia & Bristol Hotel

5.0 of 5
Via Dei Pescioni 2, 50123 Florence, Italy
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Helvetia & Bristol Hotel
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82%
Ranked #95 of 470 hotels in Florence
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224 reviews from our community

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    138
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Date Rating
EAST ST PAUL
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 June 2013

This is not like any 5 star that we've ever stayed in (our whole trip was 5 star). Room was so small that there was no room for our luggage. Could hardly turn around in the bathroom. Tub/shower so narrow you could only stand one way...no turning!Room had a damp and musty smell. In room amenities barely met 5 star... More

Was this review helpful? Yes 1
Luana M, Assistente di Direzione at Helvetia & Bristol Hotel, responded to this review
5 June 2013

Dear Madam, Sir, Thank you for your comments even though we found them rather personal and particularly negative. As you have been able to experience, the Helvetia & Bristol is a fairly small deluxe Hotel housed in a historical building just in the centre of Florence. It offers different types of rooms and suites with diverse rates. Excluding the single... More

tennessee
Top Contributor
68 reviews 68 reviews
48 hotel reviews
Reviews in 45 cities Reviews in 45 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 2 June 2013

Stayed here as part of a Tauck tour and love the location of the hotel. Just a minute away from a main square and very easy walk to the cathedral and all the central locations! I think the rooms can all be different but ours had a living area with chair and sofa with a TV and then a separate... More

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See 2 more reviews by clmtraveler for Florence
Denver
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 31 May 2013

The location is in the center of Florence near the Palazzo Strozzi and surrounded by great shopping. The hotel is decorated in traditional furnishings and the common areas are small but pleasant. The staff is very professional almost to a fault. Flawless excellence is a great way to describe them. My deluxe room had great space, a five piece bath,... More

Was this review helpful? Yes 1
See 5 more reviews by Mygift2u for Florence
Luana M, Segretaria di Direzione at Helvetia & Bristol Hotel, responded to this review
5 June 2013

Dear Madam, Sir, Thank you for having stayed at the Helvetia & Bristol and for your kind words of appreciation. Please let us take this opportunity to inform you and our loyal customers that the Helvetia & Bristol is in the process of a partial refurbishment program, conceived with the aim of improving the Hotel. It is possible to have... More

Ibiza
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 29 May 2013

We hag embarked on a five star tour of Italy befor arriving at this hotel. Our rooms were small and we had a leaking shower which meant we flooded the floor and had to block the water with towels. Despite having informed reception and given assurances that it would be repaired, nothing happened ! We took dinner in the restaurant... More

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Luana M, Segretaria di Direzione at Helvetia & Bristol Hotel, responded to this review
5 June 2013

Dear Sir, thank you for taking the time to write your remarks concerning your recent stay at our hotel. While we apologize for any disservice suffered by you, we are sorry that the matter was not completely brought to our attention at the time, infact as a five star hotel, our housekeeping department would have been more than pleased to... More

Lawrence, New York
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 11 May 2013

We spent 3 nights at the Helvetia a week ago. This was a lovely hotel in a great location. The reception desk was welcoming and attempted to be very helpful. The room while on the small side, was very comfortable and clean. Bathrooms were very nice although the hairdryer was one of those attached to the wall which I find... More

Was this review helpful? Yes 1
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Luana M, Management Assistant at Helvetia & Bristol Hotel, responded to this review
14 May 2013

Dear Sirs, Thank you for having stayed at the Helvetia & Bristol and for taking the time to write your opinions on TripAdvisor. We are sorry to learn of the inconvenience suffered, for which we apologize. We would like to take this opportunity to inform you that our extra regular hairdryers have a plug suitable for the electric outlet in... More

atkinson, NH
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 9 May 2013

We stayed at the Helvetia in April this year in celebration of my 60th birthday and my husband's retirement. The hotel was charming and the staff were great and super helpful. When we complained about the air conditioning not working the first night we were there (and it was unusually warm the two days we were in Florence) they sent... More

Was this review helpful? Yes 1
Luana M, Assistente del Direttore at Helvetia & Bristol Hotel, responded to this review
5 June 2013

Dear Sir, Thank you so much for having stayed at the Helvetia & Bristol and for your comments which would help us to build up a still better service to our guest. We sincerely hope that your last visit with us was pleasant in every phase and we look forward to see you back here in the near future. With... More

Japan
Top Contributor
55 reviews 55 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
61 helpful votes 61 helpful votes
2 of 5 stars Reviewed 8 May 2013

The rooms were very old, maybe classy for the florentines but except for the very nice old experience gentleman and the porter, the hotel rooms were really narrow for its price. For starting the day, it was the poorest breakfast that I have ever had in 25 years of my travel in Italy. For a start, the breakfast waiter puts... More

Was this review helpful? Yes 1
See 2 more reviews by Whatisyrbudject for Florence
Luana M, Assistente di Direzione at Helvetia & Bristol Hotel, responded to this review
3 June 2013

Dear Sir, Thank you for taking the time to write us about your recent stay at the Helvetia & Bristol. We are sorry that your last experience did not meet with your expectations, for which we apologize most sincerely. We are most obliged to you for bringing to our attention any comments which would help us to build up a... More

Wellfleet, Massachusetts
Top Contributor
53 reviews 53 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 7 May 2013

I'm here now and have never experienced such a joyful staff. Everyone is cheerful and helpful. My room a single is so pretty, rm 259 and comfortable with pressed and crisp white linens, a down comforter, beautiful furnishings and a very nice bathroom, heated towels. I hung out in the lobby for a bit last night finishing a project and... More

Was this review helpful? Yes 1
See 23 more reviews by sbdesign for Florence
Luana M, Assistan General Manager at Helvetia & Bristol Hotel, responded to this review
9 May 2013

Dearest Guest, Thank you very much for your comments regarding your stay at Hotel Helvetia & Bristol. It is always a great pleasure to receive a positive feedback. I particularly appreciate your opinion concerning our single accommodation and the breakfast meal. I will share your comments with our team, who I am certain will be encouraged by your remarks. I... More

Newcastle upon Tyne
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 24 April 2013

We returned to the Helvatia & Bristol hotel to celebrate our anniversary and were made very welcome. The hotel was exactly as we remembered it and is certainly a beautiful establishment. Whilst we were familiar with the hotel one of the things that we were slightly disappointed with was the breakfast. We felt it was somewhat limited in the choice... More

Was this review helpful? Yes
Luana M, Secretary to the General Manager at Helvetia & Bristol Hotel, responded to this review
3 May 2013

Dear Sirs, Thank you so much for returning to the Helvetia & Bristol hotel in occasion of your anniversary! We appreciate your comments regarding your stay with us, which would help us to build up a still better service to our guests. We regret to hear that the breakfast room was not of your liking this time, it probably coincided... More

Canberra, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 21 April 2013

We were advised by a friend that this would be a good choice of hotel for a family and friends holiday and she was right. This hotel, and it particular its staff, was a success long before we arrived. My mother has trouble walking for long and so we asked the concierge to book a private guide, certain sites and... More

Was this review helpful? Yes
Luana M, Assistant General Manager at Helvetia & Bristol Hotel, responded to this review
24 April 2013

Dear Ladies, We sincerely appreciate your comments regarding your stay at Hotel Helvetia & Bristol. It is always a great pleasure for us to receive positive feedback. We will share your comments with our team, who we are certain will be encouraged by your remarks. We strive to assure all the quality, services and comforts that Helvetia & Bristol Hotel... More

 
 
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Additional Information about Helvetia & Bristol Hotel

Also Known As:
Helvetia And Bristol Hotel
Helvetia Bristol Hotel
Helvetia Bristol Florence
Address: Via Dei Pescioni 2, 50123 Florence, Italy
Phone Number:
Region: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar/Lounge Business Centre Pets Allowed Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#37 Family Hotels in Florence
#43 Luxury Hotels in Florence
#82 Romantic Hotels in Florence
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
IN THE HEART AND HISTORY OF FLORENCE. The Hotel Helvetia & Bristol is located in front of Palazzo Strozzi, in the centre of Florence. Just off the most important streets for "haute couture" and only minutes by foot from every major landmark in city. Its rooms restored in the fullest respect for the period in terms of materials and furnishings, evoke a world of refined elegance. This unique atmosphere imbues the fine rooms with their silk curtains, the drawing-rooms with their precious figured-tile floorings, adorned with valuable seventeenth century Florentine paintings. The exclusive "Winter Garden", for private events and banquets.Brass chandeliers hang from the multi-toned sunroof. Live plants adorn the walls and elegant furnishings provide a true "garden setting". The comfortable Sala Strozzi is ideal for holding small meetings, seminars, conferences, presentations and receptions. The fascinating "Hostaria Bibendum" restaurant & cocktail bar, all the atmosphere of an irresistible rendezvous. It is here that most of the time is spent, with its relaxing alfresco terrace. It opens its doors for lunch, afternoon tea or a candlelit dinner, a truly unique experience that is not to be missed. The Hostaria Bibendum’s menus follow the seasons to insure freshness, along the finest dishes of the Italian cuisine, guests can enjoy typical Tuscan specialties. Each dish becomes a unique work, to be savoured with rare pleasure. ... more   less 
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