Beautiful hotel, but terrible, terrible service. The owners have obviously spent a fortune restructuring this beautiful villa, but have overlooked customer service training. The director was arrogant and presumptuous. Not at all up to the standards that a customer of a 5*L hotel would expect. And they wonder why the tourist industry in Italy is in crisis.
- Also Known As:
- Grand Hotel Florence
- Grand Hotel Cora
- Official Description (provided by the hotel):
- The GRAND HOTEL VILLA CORA is a 5 star resort located in a 19th century mansion with a large park, bordering the gardens along Viale dei Colli, within walking distance from Boboli and Oltrarno and considered the “grand lady” of Florence southern hills. Its 46 rooms and suites, heated pool in the park, Gourmet’s Restaurant and Spa make it the ultimate, exquisitely sophisticated “city resort”. ... more less
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