Our room was spacious and clean. The staff was very gracious and helped us to book an excursion to a wine tasting in Tuscany. Location is great but is on a noisy road and not possible to sleep with the windows open. Windows are sound proofed though. Maybe ask for a room off the street.

We checked into the hotel on a hot day (room temperature was 26 degrees) and wanted to ring reception to ask about the air conditioning ... but the phone didn't work. So we went down to the desk and asked for help in getting the air conditioning to work, but were told that we were between seasons so the heating... More

I was so unhappy about our stay at this hotel, I emailed the booking agency we used to complain and a copy of my complaint which covers the facts is below: "I have just returned from a 3 day break in Florence, having booked our hotel accommodation through you. I would like to know how to make a complaint about... More

This 2 star hotel was quite good. Clean, large room, big bathroom and free breakfast each day from 7:30 to 9:30. There was a safe in the room (that didn't work), a small fridge and a wardrobe to hold both hanging and folded clothes as well as a very light power blow dryer in the bathroom. The area was sooooo... More

There is no internet connection despite the advertising of free wifi. The lobby was filthy with dust that look like it has never been clean. The shower was clogg. You take a shower in a pool of water. Heating and cooling system in ou room and whole hotel was freezing. I went to the front desk because our phone was... More

The staff is amazing, Stefano at the reception knows everything about Florence, best spots, restaurants and he also planned a trip outside in Tuscany!!! Room is simple but clean, the bathroom was a little small. Breakfast was great like a traditional Italian breakfast. Position is very close to Duomo and the station, we walked all the time. To sum up,... More

I stayed at this hotel in January for 2 nights with my family, the position was supernice, close to the station and to the Duomo. The staff welcomed us very warmly and gave us a lot of info for visiting around and places to eat. Our room was quite small but clean, and I liked the style: traditional and simple.... More

Great location. Walking distance to a lot. Breakfast typical. Staff friendly and helpful. Street view was good for some people watching. Busy street but not noisy...except for sirens of course.....would revisit.

Windows were opened by cleaners during the day on a day that was forecast for heavy storms. Due to the small rooms (which there is enough space to survive) our luggage was saturated. Thinking it wa an honest mistake and in need for some towels or similar to dry things we asked at reception, where the grumpy old man offered... More