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Diplomat Hotel

4.0 of 5
Via Luigi Alamanni 9, 50123 Florence, Italy
Hotel amenities
Diplomat Hotel
Ranked #242 of 472 hotels in Florence
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212 reviews from our community

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Traveller rating
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Date Rating
Newport News, Virginia
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 8 March 2013

I was very disappointed by the rooms and the service at this hotel. We booked two standard rooms through booking.com. All the pictures for the hotel and the previews for the room size we selected showed modern rooms with modern fully updated bathrooms. It also stated both on their own website that there was free wifi in EVERY room. When... More

Was this review helpful? Yes 2
CapoStruttura, Responsabile reception at Diplomat Hotel, responded to this review
14 March 2013

Dear averagejoe2006 we thank you for the time you have taken to review our hotel. I wish to take the opportunity to reply to your comments. Your reservation was made for hotel Diplomat so the room assigned was in that hotel. As for the room size, since the booking was made for one double and one single room the larger... More

Glastonbury, United Kingdom
1 review
5 of 5 stars Reviewed 14 February 2013

Extremely convenient for trains and buses as well as close to the city center. The breakfast was better than excellent and the rooms are very clean. Staff were very helpful and friendly The only negative comment I can make is that the lighting in the room was very poor and no mirror in the room making it rather difficult for... More

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CapoStruttura, Responsabile reception at Diplomat Hotel, responded to this review
14 March 2013

Dear Malina35 thank you for your kind review of our hotel. We always apreciate any comment that we receive from our guests. We look forward to having you again in our hotel. Andrea Masi More

tokyo
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 13 February 2013

It takes on foot only for 30 seconds from a station. Since the airport in Florence is inconvenient to a Japanese and there are many people who visit by train, this location is a big point. Is it the appointed hotel of tour here? There is very many party of tourists. A guest room is very beautiful and is cleaned... More

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CapoStruttura, Responsabile reception at Diplomat Hotel, responded to this review
14 March 2013

Dear yuriko-japan thank you for your kind review of our hotel. We always apreciate any comment that we receive from our guests. I am very sorry that the staff was unable to pay closer attention to you personally, unfortunately when the hotel is very buisy the staff has to tend to the needs of several guests. It is unusual for... More

Senior Contributor
31 reviews 31 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 February 2013

Just view steps from Santa Maria Novella Train Station and the congress centre .. the location is good .. The breakfast was not bad .. There are 3 hotels in the same building sharing the same restaurant (Diplomat, Ambasciatori, and Style hotels) .. they don't gave late check out while the hotel was not fully booked ??

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CapoStruttura, Responsabile reception at Diplomat Hotel, responded to this review
14 March 2013

Dear Adel1133 thank you for your kind review of our hotel. We always apreciate any comment that we receive from our guests. We are sorry that we were not able to give you the opportunity to have a late check-out, but it is available only pending on the availability of the day of the check out. We look forward to... More

Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 January 2013

It is literally crossing the road from the railway station (if you see a McDonald OUTSIDE the station, the opposite exit). Strangely designed corridors - slides and stairs after getting to your floor. Even with all lights the room is rather dark (I m not talking about black lamp shades). Small bathroom and not enough space to put personal toiletries.... More

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CapoStruttura, Responsabile reception at Diplomat Hotel, responded to this review
14 March 2013

Dear EdwardLeo thank you for your kind review of our hotel. We always apreciate any comment that we receive from our guests. Unfortunately like most Italian hotels, expecially the ones in the historical centers, the buildings have been readapted to fit the hotels. The ramps that you find in our hotel are designed to guarantee full access to the entirety... More

KS
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 28 December 2012

Close to the train station. Very friendly staff. Our room was very clean and nice. Traffic noise was a little loud and could hear neighbors talking. Breakfast was decent. We were there on Christmas and had dinner at the hotel, very good with great service. They let us forward them an email to print with a reservation on it. We... More

Was this review helpful? Yes 1
CapoStruttura, Responsabile reception at Diplomat Hotel, responded to this review
14 March 2013

Dear caitlinmacgraw thank you for your kind review of our hotel. We always apreciate any comment that we receive from our guests. We look forward to having you again in our hotel. Andrea Masi More

Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 December 2012

I believe this is a good hotal, especially for he price asked. Clean reception , personnel very helpful, clean and spacy rooms and also well decorated, very quiet although it is located downtown, and it is next to the train station. Only disadvantage, you have to walk more than usual to go to the breakfast room, and it is not... More

Was this review helpful? Yes 1
CapoStruttura, Responsabile reception at Diplomat Hotel, responded to this review
14 March 2013

Dear thanosman thank you for your kind review of our hotel. We always apreciate any comment that we receive from our guests. When you stayed in our hotel we were renovating our breakfast room and we were having guests use the breakfast room of our adjoining hotel. Since then we have opened the new breakfast room which is conveniently located... More

Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 December 2012

Room was big and clean, and the location of the hotel was excellent. Staff there was helpful and friendly. The hotel is located just opposite of the train station with a bus terminal nearby. You can get to the mall, and other shopping areas easily. However, the ventilation in the toilet was terrible. I had to keep the windows open... More

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Francesco V, Responsabile reception at Diplomat Hotel, responded to this review
5 December 2012

Dear guest, thak you for the time you spend to review our hotel,this allows us to check our performance and to improve it. Our rooms have been recently renovated, but we still have to finish some small jobs in the bathrooms as the air intake system that will be replaced soon. Hoping to have you again as our guest we... More

Perth, Australia
Top Contributor
115 reviews 115 reviews
43 hotel reviews
Reviews in 53 cities Reviews in 53 cities
195 helpful votes 195 helpful votes
4 of 5 stars Reviewed 21 October 2012

Another Cosmos tour and another small hotel in another country. The outside of this hotel does not do it the justice it deserves. The inside, although small is well maintained and the rooms quite comfortable with all the facilities one needs. The decor in the rooms was a bit dark but nothing to complain about and the bathroom was clean... More

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Francesco V, Responsabile reception at Diplomat Hotel, responded to this review
10 November 2012

Dear Guest, thanks for the time you spend to review our hotel. We are pleased to know that your stay with us has been satisfactory and that our service has been up to your expectations, this allows us to continually improve our work. We hope to welcome you again in Florence. Best regards. More

Bratislava
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 18 August 2012 via mobile

Hotel has a good position on the border~line between railway & bus station and the old city of Florence. But this place is quite noisy all day from really early morning (supermarket on ground floor ?! ). Finally, we used hotel only like B&B and it was fine to be maybe 10 min from Ponte Vechio ..... A little bit... More

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See 3 more reviews by Sam0P for Florence
Francesco V, Responsabile reception at Diplomat Hotel, responded to this review
10 November 2012

Dear Guest, Thank you for the time you have spend for this review. Our hotel is located right next to the train station of Santa Maria Novella, just few minutes walk from Piazza del Duomo. We are currently completing the renovation of all rooms, and we will shortly have also a new breakfast room in our terrace. We hope to... More

 
 
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Additional Information about Diplomat Hotel

Also Known As:
Diplomat Hotel Florence
Address: Via Luigi Alamanni 9, 50123 Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar/Lounge Free Breakfast Room Service Wheelchair access
Hotel Style:
#86 Luxury Hotels in Florence
Price Range: $$
Hotel Class:4 star (4*)
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