We checked in around 9pm and the gentlemen that was on needs to study the word customer service. Not once a smile or anything, he was quite rude, it seemed as though we were a massive inconvenience to him. When we went out he asked what time we would be back, there's me thinking it was a hotel not a... More

Maybe it's better to stay at a guesthouse in one of the oldest buildings in Florence than in a modern hotel. That way you can taste Florence through the cute balcony, antique lift and warm welcomes from the native staff. We got to the hotel early in the morning so the room wasn't ready. We checked-in anyway, left the baggage... More

The Stella Mary is just a short walk from the Sta. Maria Novella train station. It's one of many (5?) hotels in the same building. There was mildew in the shower and the room was smaller than most we'd been in. Other than that it was o.k. And, there is an elevator. We checked out and left our suitcases for... More

Location is alright. It is easy to find and not far from the train station. But the facilities are nothing to cry about. The furnitures are old and worn out. The cupboard handle was broken, you had to open the stiff door with the flimsy key in the keyhole. The bathroom door was dented. The window curtain was torn. One... More

The staff was nice, toilet in the room was broke so we had to put a towel on the floor, when we told them about it they ask if we could put a towel down. We had to pay 24 euros a day for parking. We had to return our key each time we left the room. Knowing all this... More

This hotel is just around the corner from the main train station and a short walk from the main market area. We walked all over Florence using this as our base. the hotel is clean, the room spacious, there is even a desk. The old elevator in the building adds a certain personality. If you are travelling on a budget... More

Stella Mary is a good low cost accommodation near the old city of Florence. The street is quiet and all the touristic spots are 5-10 minutes walk away. The rooms are clean and the breakfast was great. The employees are very friendly and they are trying to help you with anything you need. Moreover, they propose a valet-parking solution for... More

If your coming into Firenze SMN rail you can't get a more convenient located hotel.There is a supermarket in the same block around the corner. The hotel was clean, staff at desk accomodating with us arriving earlier. 1 bed was too soft but other two were good. Not sure if air con was working or not working to full capacity.... More

I have stayed at the Stella Mary before-it's easy location close to the train station is a plus and the rooms are decent enough. We booked a night ( unknowingly during Fashion Week), arrived and were informed they had no rooms! We paid and booked through Bookings.com. They were very apologetic and paid for a taxi to another hotel a... More