I find it rare that I can actually say about a hotel 'enjoyable stay'. but my overall experience of staying at this hotel was just that. Stayed six nights and would be very happy to stay there again. The bed was very comfortable with nice linens and comfortable pillows - not the usual hard things or bolsters - never quite... More

The hotel is just 5min walk from SMN station. The room is clean & nice but is a bit noisy as we stay in ground floor as outside ppl passby. The hotel breakfast in good as there are few selection. In addition, the staff is helpful but clumsy. We reach early to check in but since room is not available... More

This is definitely not a 4 star hotel, more like 3 star. Overall the stay was fine but there are things which could be improved. The toilet flush did not work properly in our room and we had to call someone everytime until we were able to fix it ourselves. The room itself is ok in terms of size etc.... More

The hotel is located very close to the Florence Railway station as well as SITA bus terminus. Most of the tourist attractions are within walk able distance. the hotel rooms are clean, well maintained, good breakfast. Friendly and helpful staff are an added advantage.

Great place to stay! If I ended up in Florence again, I'd come back here. We had a great room on the 3rd floor with a table and chairs right outside of it, where you can enjoy a cup of coffee or wine. (they'll bring a coffee/tea maker to your room if requested). Sparkling clean bathroom! Great service! Amazing breakfast!... More

Nice hotel located right in the middle of town. Close to the train station. Reception staff very good all spoke English very well. Breakfast was fine the usual items. Free internet which is a great Best Western Standard. Would go back again. Only down side was no rooms service after 11pm so could not get a coffee other than that... More

We had a hard time finding the hotel. What you do is, when you get out of the SMN station, look for the brasserie Deanna, turn right on that street, cross 2 streets (this is the direction to the Arno River. When you see a restaurant with glass "walls" on the left corner, walk straight and will find the hotel... More

First the pros: the location is very handy to the train station and sites. Price is very good for a 4 star hotel. Staff are very efficient, friendly, and provide great customer service. The hotel works very hard to maintain this older building - we couldn't get over the work being done to clean and polish the floors. The room... More

We stayed at this hotel for one night. We stayed for free as we spent our best western rewards points. We arrived early about lunch time, after a 5 minute walk from the train station. Upon arrival we were told to help ourselves to refreshments whilst they got our room ready. A porter helped us to our room as it... More