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Universo

3.0 of 5
Piazza Santa Maria Novella 20, 50123 Florence, Italy
Hotel amenities
Universo
Ranked #225 of 471 hotels in Florence
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226 reviews from our community

    Trip type
Traveller rating
    57
    94
    44
    18
    13
Date Rating
Melbourne, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 15 May 2013

Good: - Good location, a few mins from Santa Maria Novella Station. - Fairly clean rooms. - Staff helpfulness vary. The 2 female staff in the checkin table was not welcoming nor helpful. During our checkout there was a man in the checkin table and he is by far friendlier and helpful. - Decent buffet breakfast which is re-filled promptly... More

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SALISBURY
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed 13 May 2013

Pros: A stones throw from SM Novella and a few blocks of the major attractions. Friendly staff and in house breakfast. Do take the city map from the front desk. Cons: Dim rooms. Erratic wifi for which you pay 6 euros a day.

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Sarajevo, Bosnia and Herzegovina
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 12 May 2013

If you go ahead and read my reviews you can see that I am not picky, that I understand price range of the hotel. If you choose a 3 star hotel, you expect clean room with breakfast. And I did. I don't understand how is it possible that this place got 3 stars, like someone said this is a hostel.... More

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Tel Aviv, Tel Aviv, Israel
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 of 5 stars Reviewed 6 May 2013

The location is great, the hotel itself- not so much. feels more like a hostel to me. weird, old and badly renovated, keeps on being renovating (worked there during our stay). the staff was nice. No wifi, nice breakfast. The shower had almost no stream in it. Just felt weird, didn't like it so much, but it was OK... Guess... More

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Tallinn
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 30 April 2013

The hotel is located very conveniently on the Piazza di Santa Maria Novella, which is situated in historic center and yet very close to Bus and Train Stations. Duomo is just 5 minutes away so as Ponte Vecchio and other attractions. The staff is VERY friendly, speak English and super helpful. Rooms very very clean and nice, although it would... More

Was this review helpful? Yes 1
New Delhi, India
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 28 April 2013

We had booked this hotel after reading previous reviews: primarliy for the location. We arrived at Florence SMN Station from Rome by train. Upon exiting the station, on the right side, you can see the towering Basilica di Santa Maria Novella (church). Cross the road, walk till the basilica (there is a tourist information office there as well) and just... More

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Minneapolis, Minnesota
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 23 April 2013 via mobile

My husband and i are not too picky with hotels since we are barely there when we travel. Id give this place an average of what we've seen in Europe. But remember that Europe is expensive in general so you get what you pay for. + Great location Free breakfast and it had a lot to choose from Friendly staff... More

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Brooklyn, New York, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 15 April 2013

Nice room, very "mod" decor, EXCELLENT breakfast (especially since I was traveling with a teen boy who ate much more than the typical continental breakfast), large, clean bathroom. Gorgeous location. Very convenient to the main train hub in Florence!

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London, United Kingdom
1 review
4 of 5 stars Reviewed 13 April 2013

Fantastic location in the Piazza Santa Maria Novella, within walking distance of the many famous and historical sites. There are good transport links with the train station around the corner and Pisa only an hour away. Also many shops and restaurants located nearby and the staff at the hotel are always pleased to help and advise you. The rooms are... More

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Anywhere, CA
1 review
5 of 5 stars Reviewed 11 April 2013

Located in front of piazza Santa maria novella, this hotel is not necessarily in the core of downtown Florence but it is very close. In the piazza you can find food vendors, and even sit down and enjoy a glass of wine or two (or five lol). The room was beautiful. It was clean, comfortable, the decor was nice and... More

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Additional Information about Universo

Also Known As:
Universo Hotel
Universo Hotel Florence
Address: Piazza Santa Maria Novella 20, 50123 Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence
Amenities:
Business Centre Free Breakfast
Hotel Style:
Ranked #225 of 471 hotels in Florence
Price Range: $
Hotel Class:3 star (3*)
Reservation Options:
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