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All 470 Florence hotels

Hilton Florence Metropole

4.0 of 5
Via del Cavallaccio 36, 50142 Florence, Italy
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Hilton Florence Metropole
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Ranked #159 of 470 hotels in Florence
Most recent review
4 of 5 stars Reviewed 19 June 2013
luton20 England
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484 reviews from our community

Traveller rating
    127
    225
    82
    33
    17
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Families
70
 
Couples
197
 
Solo
27
 
Business
73
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
England
1 review
4 of 5 stars Reviewed 19 June 2013 NEW

Lovely hotel but the Spa facility is temperamental and not always working. Hotel is a long way out of town so the shuttle into Florence is very important. Unfortunately sometimes it gets very full (especially late evening) so you are forced to take a taxi.

Review collected in partnership with Hilton Hotels & Resorts

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NYC
Top Contributor
50 reviews 50 reviews
10 hotel reviews
Reviews in 25 cities Reviews in 25 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 18 June 2013 NEW

Our room was great, all new everything and very comfy. Floors aren't carpeted (at least ours weren't) so a bit noisy. Staff was very friendly and very helpful. It's off the beaten path but I don't believe you'll find too many hotel chains inside the city itself. The hot tub was under maintenance which was a big let down to... More

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London, United Kingdom
Top Contributor
55 reviews 55 reviews
18 hotel reviews
Reviews in 27 cities Reviews in 27 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 15 June 2013 NEW

We chose to stay here simply due to the price and the fact they have a free shuttle all day in and out of the centre of Florence. We checked in before lunch and were thrilled to find our room ready. The reception team were very helpful and spoke excellent English. Breakfast was a fantastic buffet with lots of choice.... More

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See 2 more reviews by HappyTraveller3004 for Florence
Daniele F, Direttore at Hilton Florence Metropole, responded to this review
17 June 2013

Dear Guest, It’s a pleasure to read your comment you shared with all Tripadvisor users. Thank s a lot for your good words and I really hope you will come back in Florence and you will choose Hilton Florence Metropole for your next stay in our Cradle of Renaissance. Best Regards Daniele Fabbri Hotel Manager More

Capital of the World
Senior Contributor
46 reviews 46 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 9 June 2013

Not a hotel to spend your full time in. Rooms, especially bathrooms are very classical set-up and designed. Not cleaned to the max. Breakfast is very average. Location very far out of town. Staff not remarkable.

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Daniele F, Direttore at Hilton Florence Metropole, responded to this review
11 June 2013

Dear Guest, First of all we would like to thank you for your recent stay in Florence. We really apologize for any inconvenience and please be sure we always try to do our best paying attention to every detail. Best Regards Daniele Fabbri Hotel Manager More

Shorashim
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 8 June 2013

We stayed here because we had Hilton points and didn't consider any other options. It is a lovely hotel that is very well maintained and has room for parking if you drive. We hired a car and driver who liked it because there is room to manuver a large car. We had one meal in the restaurant that was very... More

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Daniele F, Direttore at Hilton Florence Metropole, responded to this review
11 June 2013

Dear Guest, It’s a pleasure to read your comment you shared with all Tripadvisor users. See you soon in Florence in the future! Best Regards Daniele Fabbri Hotel Manager More

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 7 June 2013 via mobile

We are currently at the Hilton Metropole in Florence. The staff from the front desk to the executive lounge are amazing. They are very warm and very helpful. The property is about 20 minutes outside of the center of Florence but the free Hilton shuttle bus rus regularly. It is clean comfortable and reliable. Rooms are clean and well maintained.... More

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Daniele F, Direttore at Hilton Florence Metropole, responded to this review
11 June 2013

Dear Guest, thank you for your kind comment on the Tripadvisor website. I am pleased to read that you had a good stay; guest's positive feedback is the aim of our job! I look forward to welcoming you all back to the Hilton Florence very soon. Best Regards Daniele Fabbri Hotel Manager More

Malaysia
Senior Contributor
48 reviews 48 reviews
39 hotel reviews
Reviews in 33 cities Reviews in 33 cities
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed 6 June 2013

The hotel is 20 mins away from town and if you need to catch an early flight or train, make sure that you have enough time as it is heavy traffic all the way to town in the early morning. The hotel shuttle does not operate at this hour. I agree with some comments here that the shuttle drivers have... More

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Daniele F, Direttore at Hilton Florence Metropole, responded to this review
11 June 2013

Dear Guest, We really apologize for any inconvenience you had during your stay, and we really thank you for you review because your comment is helpful to understand what customers want and what is important to improve. Hoping to welcome you again in Florence, Best Regards Daniele Fabbri Hotel Manager More

Valletta, Malta
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed 6 June 2013

You get exactly what you would expect from a Hilton. It is on the outskirts of the city however that should not put you off as there is a (free) shuttle from the hotel which runs approx every hour or so to the city center and back. The hotel is beautiful and the rooms are just delightful. We have stayed... More

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Daniele F, Direttore at Hilton Florence Metropole, responded to this review
17 June 2013

Dear Guest, we are so happy to read that you consider our hotel one of the most charming hotel you ever stayed. Hilton Florence Metropole is a good starting point for discovering the beauties of Florence ! We hope to see you soon again. Best regards Daniele Fabbri Hotel Manager More

Wellfleet, Massachusetts, United States
Top Contributor
60 reviews 60 reviews
5 hotel reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 June 2013

We had no idea where to stay so chose the Hilton. While outside the city it was quite easy to take a taxi or hotel bus into the city for the day. The hotel staff was friendly and helpful and accommodations were very nice. It was definitely a place you could stay with confidence as long as you didn't mind... More

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See 10 more reviews by Bonnie R for Florence
Daniele F, Direttore at Hilton Florence Metropole, responded to this review
7 June 2013

Dear Guest, thank you for your comment concerning your stay at our Hilton Florence Metropole. We always try to improve our service and performances in order to guarantee a comfortable stay for our guests. That's why I really appreciated your suggestion, that is important to us! Hoping to welcome you again in Florence, we send our Best Regards Daniele Fabbri... More

Greenville, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 June 2013

The hotel is very clean and modern ,we had a comfortable room for 3 adults. We took a cab from the train station to the hotel and once checked in found out that the hotel has a complementary shuttle running from 8 am to around 10 PM which will pick up and drop off next to the train station and... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Daniele F, Direttore at Hilton Florence Metropole, responded to this review
4 June 2013

Dear Guest, thank you for your kind comment on the Tripadvisor website. It’s a pleasure to read your review and your great suggestions. Thanks a lot Best Regards Daniele Fabbri Hotel Manager More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Executive Lounge(29)
  • Free shuttle(22)
  • Train station(16)
  • Very nice(15)
  • City center(10)
  • Rooms are clean(4)

Additional Information about Hilton Florence Metropole

Address: Via del Cavallaccio 36, 50142 Florence, Italy
Phone Number:
Region: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Wheelchair access
Hotel Style:
#65 Luxury Hotels in Florence
#82 Business Hotels in Florence
#142 Family Hotels in Florence
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Hilton Florence Metropole is a contemporary hotel with a strategic location adjacent to all important traffic hubs. It is only 3 km (10 minutes) away from the Florence International Airport and the city business district. The historic city centre and the Duomo Cathedral are easily reachable with the complimentary shuttle bus service (29 seats) available every day on an hourly basis (timetables available at the Front Desk).The 15-floors building offers, from the Executive Lounge’s terrace, a breathtaking view of Florence. It has 212 guestrooms - including 32 Executive rooms, 22 deluxe and 4 suites. Each guest room is furnished with a warm, contemporary style; wooden floor and spacious marble bathrooms can ensure maximum comfort for both business and leisure travellers. The hotel is provided of external free parking (50 boxes) and undergroud garege (80 boxes) ... more   less 
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Also Known As:
Hilton Florence Metropole Hotel Florence
Hilton Florence Metropole Hotel
Hilton International Florence
Hilton Florence
Florence Hilton

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