We only booked this hotel the night before and so were not sure how things would turn out. We needn't have worried. Everything was great. The room was pristine, the breakfast was above average and there were all the usual necessities which people expect nowadays like wi-fi. The weather was cold but the room was beautifully warm. The shower room... More

The rooms were a small, but that encourages you to get out and experience the hotel and surrounding area. The staff was excellent! They were very welcoming and very personable. They made us feel like we were in their home. It is a short walk from the old city, and close to modern conveniences (ATM, Carefour, laundromat). Most of the... More

Hotel San Marco is a great hotel - exceptionally clean, breakfast had everything you could possibly want, lovely location - 5 min stroll to the town centre passing through the amazing city walls. Staff are wonderful - pleasant, can't do enough for you and willingly offer helpful tips and advice for visiting beautiful Lucca. Do hire the bikes to cyle... More

The rooms are really small. We had two singles pushed together and a roll away bed and we could hardly walk around the room. As we hadn't come to Lucca for the hotel we were happy with the situation. It's a good story to tell how mom had to sleep under the desk area (no, we pulled the bed out... More

We stayed two nights in this small boutique hotel in a great location with easy walking distance to Lucca Old town. Staff were very obliging and diligent in every way. Rooms are small so a longer stay would not be terribly comfortable but the public spaces such as the patio around the pool, and the comfy couches in the reception... More

We've recently returned from a week in the lovely Lucca. Stayed in the Hotel San Marco and while we found that it had some things that let it down, overall we were very pleased with the hotel. STAFF The staff were absolutely exceptional, providing a great level of customer service. They go out of their way to provide as much... More

Returned yesterday from beautiful Lucca. My second trip but first stay at The San Marco it certainly won't be the last. I've stayed in some nice hotels in the past but rarely have I received the level of customer service that I had from the wonderful staff here. AND never have I seen people work so hard to keep a... More

We loved this place. It is so easy to walk to the town centre (It takes about 10-15 mins at our speed) or, alternatively, you can lounge by the gorgeous pool all day and have drinks served to you! Reception staff were wonderful - very helpful and went out of their way to find out about train times/ bus times... More

Superbly located just outside the walls so an easy walk into town. rooms were very clean and functional. staff friendly and helpful. the pool was good to relax in after a day in town but beware of the mosquitos