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All 108 Geneva hotels »

Grand Hotel Kempinski Geneva

5.0 of 5
19, Quai du Mont - Blanc, Geneva CH - 1211, Switzerland (Formerly Le Palace Hilton Geneva)
Hotel amenities
Ranked #29 of 108 hotels in Geneva
4.0 of 5 stars 176 Reviews
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176 reviews from our community

    Trip type
Traveller rating
    66
    53
    25
    22
    10
Date Rating
Sebmtb
Lausanne, Switzerland
Contributor
18 reviews
11 helpful votes
4 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

Spent only one night there, front desk is a bit awkward as you need to go around shops to access the entrance. Staff was polite and friendly and the room clean and modern(must be sponsored by Samsung as all the tech is from that brand, too bad you cannot charge an iPhone on the dock provided). Beds are of high... More

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Thierry Lavalley, General Manager at Grand Hotel Kempinski Geneva, responded to this review
31 January 2012

Thank you for selecting the Grand Hotel Kempinski during your recent stay in Geneva. I am delighted to learn that you enjoyed your visit with us and that we met your expectations. Our commitment is to provide the highest level of service possible and your invaluable comments help us to reach our goals and serve as encouragement to our staff.... More

Leavingonajetplane21
Atlanta, GA
Contributor
14 reviews
6 helpful votes
4 of 5 stars Reviewed 29 January 2012
1
person found this review helpful

I typically stay at the Mandarin in Geneva, but this time opted for the Kempinski and I'm never going back. The location is better, more rooms and larger rooms. There are several hotel restaurants versus the typical one in a Geneva hotel. The best part was the spa -- the Balinese massage was the best one I've ever had --... More

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Thierry Lavalley, General Manager at Grand Hotel Kempinski Geneva, responded to this review
31 January 2012

Thank you very much for your lovely and encouraging words. It is my great pleasure to read that you have enjoyed your stay with us, our location and our Spa. I am personally looking forward to welcoming you on your next visit to the Grand Hotel Kempinski Geneva. With kindest regards, Thierry Lavalley General Manager More

Eric_Beylon
France
Senior Contributor
37 reviews
66 helpful votes
3 of 5 stars Reviewed 20 January 2012

We stayed at the Kempinski for an extended week-end. This hotel provided us the usual service expected, with large rooms, nice bathrooms and efficient staff (including knowledgeable concierge). Location was also great. Anyhow we were disappointed not finding any options for gourmet eating on the property itself. If we except desserts, food offered (and also the dining room comfort and... More

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Thierry Lavalley, General Manager at Grand Hotel Kempinski Geneva, responded to this review
31 January 2012

Thank you for choosing the Grand Hotel Kempinski during your recent stay in Geneva and your positive comments regarding our facilities and services and the friendliness of our staff. We at the Kempinski understand the importance of fulfilling our guests' expectations and we do take your constructive feedback very seriously. I have taken note of all the points you highlighted... More

Omania
mct
Contributor
19 reviews
4 helpful votes
3 of 5 stars Reviewed 18 December 2011

I stayed in Doha and Dubai Kempinski. This is a very disappointing hotel in comparision. No value for money. Needs immidiate update (bathrooms mainly) or immediate lower prices. The View is lovely though More

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Thierry Lavalley, General Manager at Grand Hotel Kempinski Geneva, responded to this review
22 December 2011

Thank you for selecting the Grand Hotel Kempinski during your recent stay in Geneva. We at the Kempinski understand the importance of fulfilling our guests expectations and it concerns me greatly that you have departed our hotel with a negative impression. I would also like to personally reassure you that our prices are in line with all other 5-Star hotels... More

John_mytravels
Monaco
Senior Contributor
22 reviews
11 helpful votes
3 of 5 stars Reviewed 14 December 2011

The Kempinski in Geneva is a good example of a large, modern, corporate hotel. While I am not a fan of these hotels by mature, this was a good experience. The accommodation is good quality, the public areas are OK (but a little industrialized). The big difference for me on this trip was the service, which was excellent for a... More

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Thierry Lavalley, General Manager at Grand Hotel Kempinski Geneva, responded to this review
21 December 2011

Thank you for selecting the Grand Hotel Kempinski during your recent stay in Geneva. I am delighted to learn that you enjoyed your visit with us and that we met your expectations. Our commitment is to provide the highest level of service possible and your invaluable comments help us to reach our goals and serve as encouragement to our staff.... More

Italy201161
Geneva, Switzerland
Reviewer
3 reviews
3 helpful votes
1 of 5 stars Reviewed 30 November 2011
1
person found this review helpful

We had a terrible stay at this hotel. The service was rude and our room was a little disappointing for the price we paid. To top it all off, we went for a couple's spa treatment for the humble price of 360chf each (scrub, wrap and massage over two hours). We were celebrating our anniversary. That evening, my back was... More

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Thierry Lavalley, General Manager at Grand Hotel Kempinski Geneva, responded to this review
2 December 2011

We at the Kempinski understand the importance of fulfilling our guests expectations and it concerns me greatly that you have departed our hotel with a negative impression. We take all reviews seriously and appreciate your feedback. We understand your dissatisfaction and I have shared your comments with our Spa Director. I would like to reassure you that I have personally... More

Piavg
Breda, The Netherlands
Senior Contributor
34 reviews
7 helpful votes
5 of 5 stars Reviewed 29 November 2011

What makes a hotel 5 star (besides all its amenities) the staff! I have been to many places where the hotel standards are high but the staff lacks the same luster. Here it is great... Besides the great rooms and what do they have (champagne at breakfast!! ;-) the stafff is amazing. From the valet parking when you arrive (no... More

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Thierry Lavalley, General Manager at Grand Hotel Kempinski Geneva, responded to this review
2 December 2011

Thank you for selecting the Grand Hotel Kempinski during your recent stay in Geneva. I am delighted to learn that you enjoyed your visit with us and that we met your expectations. Our commitment is to provide the highest level of service possible and your invaluable comments help us to reach our goals and serve as encouragement to our staff.... More

ZTA87
Abu Dhabi, United Arab Emirates
Senior Reviewer
9 reviews
12 helpful votes
5 of 5 stars Reviewed 28 November 2011

Stayed here for 4 nights in October. Perfectly located right on Lake Geneva with a perfect view of the lake, and a 10 minute walk to the main shopping and banking district. Rooms are great; king beds was comfy and big, and bathroom was superb (and has a bidet!). Samsung entertainment systems with home theater and Blu Ray players. Rooms... More

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Thierry Lavalley, General Manager at Grand Hotel Kempinski Geneva, responded to this review
2 December 2011

Thank you for selecting The Grand Hotel Kempinski during your recent stay in Geneva. We appreciate your positive comments in regards to our newly renovated guest rooms, our Samsung entertainment home theatre, our service and the breakfast buffet at Floor Two Restaurant. Your invaluable comments serve as encouragement to our staff. I hope to have the pleasure of welcoming you... More

Dodonian
Luxembourg
Senior Reviewer
10 reviews
7 helpful votes
5 of 5 stars Reviewed 25 November 2011

This was my first stay at the Kempinski. I was there several times before, while I was working in Geneva. Although I haven't stayed at other five-star Hotels in Geneva, I think that the Kempinski offers good value for your money. Given that the Swiss Franc is sky-rocketing, one should think twice before spending. Staff is very helpful, some confusion... More

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thegroove
West Sussex
Contributor
13 reviews
4 helpful votes
5 of 5 stars Reviewed 25 November 2011
1
person found this review helpful

Beautiful hotel, friendly and helpful staff, amazing location and food, rooms are clean and spacious, the best rooms are lake view. The room service was excellent and reasonably priced, the drinks are quite pricey. The spa is very good with a great sized pool and outside terrace. More

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