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Renaissance Lucerne Hotel

4.0 of 5
Pilatusstrasse 15, Lucerne 6002, Switzerland
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Renaissance Lucerne Hotel
Ranked #8 of 63 hotels in Lucerne
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260 reviews from our community

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Traveller rating
    133
    91
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    7
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Date Rating
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 15 May 2013 NEW via mobile

This was close to a perfect hotel experience for us. The front desk staff was so friendly and helpful, the room was very clean and comfortable, and a very good location. My wife mentioned when we checked in that our 20th anniversary was in a couple days, and when we returned to our room that afternoon there were flower petals... More

Was this review helpful? Yes
RenaissanceLucerne, Manager at Renaissance Lucerne Hotel, responded to this review
17 May 2013

Dear David Many thanks for your positive comment on our hotel. We are happy to learn that you enjoyed your anniversary and liked the hotel and our staff. Our historical building offers a huge variety of diverse rooms and also the bathrooms are very different. From open bathrooms like yours up to very large bathrooms with walk-in shower for two.... More

Bath
Top Contributor
69 reviews 69 reviews
17 hotel reviews
Reviews in 32 cities Reviews in 32 cities
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed 14 May 2013 NEW

We have just returned from 2 nights with friends here. We persuaded them to stay with us as we are big Marriott fans, have several Marriott timeshares and always use Marriott on city breaks. We would echo all the positive comments below but unfortunately, for the first time ever, we had a poor experience. Having left our room before 9am... More

Was this review helpful? Yes
See 4 more reviews by JillandJohnBath for Lucerne
RenaissanceLucerne, Manager at Renaissance Lucerne Hotel, responded to this review
16 May 2013

Dear Jill and John Many thanks for sharing your experience with us as well as with the Tripadvisor community. We sincerely apologize for the misunderstanding regarding the cleaning of your room. Indeed, the housekeeper understood that you declined the service which was unfortunate. Please be assured that this is not our usual standard and we learned from it and trained... More

Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 7 May 2013

Just 3 minutes walk away from central train station, and also 3 minutes to famous old bridge, 5-7 minutes to old town. Location is great for city visitors. Mini Toblerone's at the reception as a welcoming made especially my wife happy. We've stayed in a standard room, furniture and decoration was new and enough. Lucerne old city painting on the... More

Was this review helpful? Yes 1
RenaissanceLucerne, Manager at Renaissance Lucerne Hotel, responded to this review
9 May 2013

Dear guest It is always amazing to read guests' reviews and comments and it helps us to see our own property "with somebody elses eyes". Great to learn that our little Toblerone Welcome fulfills its purpose and makes our guests happy. This is definitely what chocolate should do... Our rooms are rather on the small side, however depending on the... More

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 May 2013

Renaissance Lucerne Hotel is a high quality hotel within walking distance from the train station. The staff is very friendly and helpful. We asked for early check-in and our room was ready when we arrived at noon. The staff provided us with maps and directions for our site seeing plans. Our room was clean, quiet and very comfortable. It is... More

Was this review helpful? Yes 1
See 3 more reviews by Nicholske for Lucerne
RenaissanceLucerne, Manager at Renaissance Lucerne Hotel, responded to this review
9 May 2013

Dear guest Many thanks for taking the time to write a review. We also thank you for the positive feedback, it is not only highly appreciated but also crucial for the motivation of all our associates. Friendliness and personal service are core values in our small property and guests' feedbacks are essential for us. Come back soon! Jana Jeschek &... More

Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 28 April 2013 via mobile

Location was great. Walking distance to train station and attractions. The room is exactly what you see in the photos. Its on the small side just like most hotels in Europe. The bed is really comfortable. Reception was really helpful n friendly. Great bar downstairs. Good value I would say. I was told by the reception that its the smallest... More

Was this review helpful? Yes 2
RenaissanceLucerne, Manager at Renaissance Lucerne Hotel, responded to this review
9 May 2013

Dear guest Many thanks for staying with us as well as for sharing your recommendation of our hotel with other travellers. We are happy to learn that our service was up to your expectations and look forward to welcoming you soon again! Best regards Jana Jeschek & the Renaissance Team More

Carlsbad, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 23 April 2013

We arrived in Luzern in the pouring rain without hotel reservations. We secured a good price through lastminute.com, and as we walked into the hotel the staff welcomed us as if we were old friends before we even said, Hello." Now THAT impressed us, and spoke volumes about the wonderful customer service that we enjoyed throughout our stay. The hotel... More

Was this review helpful? Yes 1
RenaissanceLucerne, Manager at Renaissance Lucerne Hotel, responded to this review
26 April 2013

Dear guest Many thanks for having chosen us, the Renaissance Hotel, as well as for your nice feedback. We feel with all Lucerne discoverers arriving in rain and try to compensate this experience with a warm and heart-felt service. Well, not only in a pouring rain.... Looking forward to welcoming you back soon! Your Renaissance Lucerne Team More

Hong Kong, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 18 April 2013

Even though it is a branded hotel but it is better to name it as boutique hotel. The lobby is quite small. There is a need to walk a stair (a few steps) before you can reach the room after taking the elevator. It may be a challeague if you have a big lugguage with you. The bed is comfortable... More

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Hyderabad, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 18 April 2013

We stayed here as a couple and travelled in July 2012. The rooms are small as anywhere else in Europe, but neat and clean. The USP of the hotel is definitely its location - 5 mins away from the train station and quite round the corner to the Kuppelbrucke. Also, the breakfast available at the hotel has variety and very... More

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Denver, Colorado
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 15 April 2013

We stayed in the RL in October and we absolutely loved it. Property was immaculate. Staff was extremely friendly and helpful. Rooms were PERFECTLY clean, modern and extremely comfortable. Not to mention the downtown location and street parking for guests. It was wonderful. Enjoyed walking the streets in the morning, eating the pastries and window shopping. All within walking distance.... More

Was this review helpful? Yes 1
RenaissanceLucerne, Manager at Renaissance Lucerne Hotel, responded to this review
17 April 2013

Dear Chelsea Warm greetings from Lucerne. We thank you for staying with us at the Renaissance Lucerne Hotel as well as for your positive comment about our property. "Absolute perfection" is a very high commitment, however we always try to "raise the bar" in order to fullfill or even exceed our guests' expectations. We hope to see you soon again... More

Dubai, United Arab Emirates
Top Contributor
53 reviews 53 reviews
36 hotel reviews
Reviews in 38 cities Reviews in 38 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 15 April 2013

great location to explore Lucerne - everything in a walkable distance. rooms are good, not that spacious, but you can't expect more from that historic building + it was very cozy in any way. Lots of parking spaces around and you can pay for municipal parking right at the hotel. Reception team was very attentive and helpful giving us great... More

Was this review helpful? Yes
RenaissanceLucerne, Manager at Renaissance Lucerne Hotel, responded to this review
17 April 2013

Dear guest It is always a pleasure to read positive feedbacks, especially about friendliness of our colleagues. Also great to learn that you liked our small historical hotel and the proximity to all local attractions. Looking forward to welcoming you back in the near future we remain with our best regards Jana Jeschek & the Renaissance Team More

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Additional Information about Renaissance Lucerne Hotel

Also Known As:
Schiller Hotel Lucerne
Address: Pilatusstrasse 15, Lucerne 6002, Switzerland
Phone Number:
Region: Switzerland > Lucerne
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Restaurant Room Service Suites
Hotel Style:
#6 Family Hotels in Lucerne
#7 Luxury Hotels in Lucerne
#9 Business Hotels in Lucerne
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Renaissance Lucerne Hotel - a superior, first-class hotel offering a blend of personalised, stylish ambiance and cutting-edge technical amenities. Fine dining at the Renaissance Lucerne Hotel in the restaurant PACIFICO: Enjoy ever-popular fajitas, juicy steaks, home-smoked spare ribs and Cajun wings in a unique ambiance. Spacious and tasteful decor. ... more   less 
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Renaissance Lucerne Hotel
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