This is the worst accommodation experience that I have when I traveled in Switzerland. The most unacceptable problem is the noise that comes from the night club that is on the roof. It drives me into crazy because how could this be happened in a 4 star level hotel.I am not the only one who ever complain this thing as... More

We stayed here with a tour group for two nights. The lighting in our room on the 4th floor was poor. The people responsible did not take the time to check if all the bulbs are working, which should be a basic task. The faucet at the bathroom sink was practically non-functioning - it took a lot of force to... More

Stayed here for 2 nights. Room was pretty plain, too warm, even though it was cold outside. The climate control sounded like it was doing something but in reality nothing cooled down. Opening the window was the best solution. Bed was comfortable, room was a little small. Breakfast was buffet style and very basic. Internet was free, but not that... More

I have just spent 3 enjoyable nights at this hotel, the rooms are spacious and very clean. The rooms are minimalist and maybe a bit clinical for some tastes but functional and the beds are comfy. Breakfast is more than adequate and the penthouse bar must be experienced and is a good place for an evening party. The hotel is... More

The room is hot even if it is cold outside. And the thermostat does not work. Breakfast is very basic, many 3 star hotels offer better. Lady running the restaurant is loud and rude. Her staff were better, they were polite but looks nervous. They look young, (probably students/OJT from Asia) and seem to be nervous / afraid of their... More

The hotel is very conveniently located to the train station and just a short walk to the chapel Bridge and old town area. Our room was a good size, with a large bathroom and great shower. The room temperature was quite warm, but we solved that by opening the window, which made for pleasant sleeping at night. Breakfast was reasonable,... More

It's located right in the middle of the city and short stroll away from the lucerne bahnhoff and coop supermarket. The room itself is quite nice. We stayed in the corner room but unfortunately on the lower floor. Ask for higher floor since there is a pub/bar right next to the hotel entrance. Also there is a very good thai... More

The rooms were HOT, everyone in our large group agreed, many asked reception about it and were told that the hotel is set to a specific setting and can not be changed even though we all had individual controls in our rooms. Two very hot sleepless nights. We tried sleeping with the window open but that did not work, there... More

This is not a 4Star hotel, the first room I was given had no power out let in the room that I could see, when I checked with the front desk I was shown the power outlet was under the desk, they wanted me to get on the floor to use the power socket. After some discussion the hotel agreed... More