Strange idea checking in at one hotel and then walking outside to another. Hotel Krone is where you check in and this is easy to find in the old town area. You then have to walk about 3 minutes to find your hotel above a restaurant. As others have said the lift starts from floor 1 so luggage does need... More

Overall stars - 2 of 5 Hotel staff - 3 of 5, basic. Do not expect Best Western standards. Restaurant staff - 2 of 5, unhelpful Room service staff - no room service as far as I know Housekeeping staff - 0 of 5 did not come and service my room, when I call reception, reception said they could not... More

The hotel is a bit hard to find. It's across the bridge from the train station in a great location in the middle of town in a cute plaza. The view from the hotel room was awesome. It's was a bit annoying to check in and out; have breakfast, and get ice from of the Best Western Hotel Krone which... More

I have no idea how I came across finding this hotel but I am SO glad I did. To be honest, I feel this place is a hidden gem. The location is superb in the wonderful town of Luzern. Nestled right downtown and can walk everywhere from here. Great 'old school' feel of location. True as some other reviewers state,... More

Extremely new and clean hotel with very modern furnishing. Toilet is very nice and of a decent size and the toiletries provided were from L'occitane! There is also a Nespresso machine which you can make tea and coffee for free. Location is good - less than a 5-min walk from the bridge and a 10-min walk from the train station.... More

We had been driving for hours and initially we found it difficult to find this hotel. We didn't believe the sat nav as it seemed to be taking us into a pedestrian area - but it was right. This hotel is very central and above a nice Italian restaurant. You have to check in to the Best Western Hotel Krone... More

Quiet, comfortable, contemporary design rooms that are roomy with a good shower. Wonderful for the price. Central to everything but off the busy areas of the city. A short walk from the central train station. Take your time with a roller bag on the cobble stones, but that's part of the charm of winding streets and plazas. The weather was... More

Well located modern wanna be sleek hotel. The rooms are tiny though equipped with all facilities, no aircon. Rooms are very clean, shampoo and toiletry is good (occitane) but they didn't replace it in three nights. Beware this is NOT a hotel for babies or disabled people as you will need to go a flight of stairs to then access... More

We did not stay at the hotel but we stumbled upon their outdoor restaurant after a long day of walking. The prices were very reasonable for Luzern and we were unexpectedly surprised how good the food was. It was excellent actually. We both had a pasta dish and it was some of the best we have had. Service was top... More