First comment trip advisor needs to update the address; this Hotel is in Schönried and not in Gstaad.
I stayed a week with my wife and I must say that the rooms are very comfortable, beautifully appointed with all you can expect from a five stars hotel.
The staff is very professional and courteous.
Now for the negatives: If you...
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We stayed in a new senior suite with fireplace and steam shower and a lot other fancy things. You need time to explore all this technical equipments. The rooms are very comfortable and of good quality. The wellness part is outstanding. But it can be crowded, because you have to share the bath with the people from the village. If...
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Dear Sir/Madam
We thank you very much for your feedback, which is highly appreciated. We are delighted that you liked our new senior suites and the enhanced spa area. We are sorry that you found the bath to be a bit crowded sometimes. As you mention correctly, our spa is also open to non-residents. As we are the only spa...
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My husband and I (and our 2 month old) were very excited to spend the New Years (2011/2012) at this hotel, however at the end of our stay were very disappointed, felt a little deceived and overall felt it was not worth the price. We arrived at the hotel a couple days before New Years and found out that the...
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Dear Madam, dear Sir
We thank you very much for your honest feedback of your stay and sincerely apologize that your stay did not meet your expectations. Also, we would like to give our view of your mentioned points:
1) Spa service (i.e. use of the entire spa facilities with pools, saunas, steam rooms, relaxation rooms etc. as well as...
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We just spent one night at this hotel but it was a good experience. This hotel is near to the railway station.The hotel is a very nice wooden chalet set in a nice park with beautiful view of the mountains. Our room was very comfortable and nicely furnished (chalet). I would definitely recommend this hotel.
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Dear Madam, dear Sir
We thank you very much for your nice comment, we are delighted that you enjoyed your stay with us so much. We hope to welcome you to Schönried again for another stay and wish you all the best and a great year 2012!
Kind regards
Nathalie Hanslin, Head of E-Commerce & Sales
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I love this hotel and I have been in this hotels for years. But their service levels decreases over the years I observed
They advertised a great offer on their website, but when I wanted to book, they wrote " as soon as we get the prices we will make you an offer with all the details". I took me...
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Dear Professor Doctor Fetscherin,
It is wonderful to read that you have been in our hotel for several years and have enjoyed your previous stays. We would like to explain the situation as well from our side:
The hotel Ermitage has been in the process of renovation and refurbishment for the past six months and in this process we also...
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Me on biz trip, my wife spent a few days on her own at this delightful Hotel in the Bernese Oberland. She was absolutely thrilled about the thoughtful and genuinely friendly service where one feels that the staff is in sink with the management to pursue one objective: To delight their guests. Single women feel especially at ease. The facilities...
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My wife and I spent 1 night in the Junior Suite nbr 506, type "Gstaad" in October 2010, which is located on 3rd floord (last floor), with garden view. The room was absolutely unusual with a lot of wood all around us, a little bit small, but giving such a coisy environment. The balcony was full of colorful flowers and...
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I absolutely love this hotel!
Food is wonderful!!!!
if Im not wrong, the not included restaurant has a Michellin star..
Great staff, they're really nice.. so welcoming!
It it sooo worth it
If you like skiing, Schonried is definetly the place for you! Much better than Gstaad..
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This hotel is really nice. it can combine the pleasures of great food with the pleasure of a SPA. The staff of the hotel was fantastic and the food was wonderful. Just as an anecdote my wife is celiac and once she told them that she was intolerant to gluten, the chef of the hotel prepared a special menu for...
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We’ve just stayed at this hotel for skiing holiday for 8 nights.
LANGUAGE
French / German ONLY. Staff can speak good English but all information regarding events and menu are in French and German so if you don’t understand either language you always have to ask someone to find out the most basic things.
FOODS
Foods at the hotel were...
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27 Reviews
27 Reviews
11 Reviews
