Generaly was a good stay in the hotel with couple of tips which i would like to mention. 1.When we arrived arround midnight we were asked for a prepayment of 200 CF in case that we use the minibars .When we ask for paing cash they said that cannot accept this. 2.Before we go i send in the hotel an... More

Booked for me by a customer. Conveniently placed for a pleasant lakeside walk and the Palazzo Mantegazza. Efficient at check-in. I had a superior room on the top (7th) floor. No balcony but a pleasant view. I liked the room which had a firmish bed and a sophisticated Philips ambilight tv as well as a range of sockets next to... More

This is a good hotel choice if you are looking for clean, basic, affordable accommodations in Lugano. The hotel is relatively new so it has all the modern amenities. The room was rather small, but they have the glass bathroom walls which try to give the impression the room is larger (you can hit a switch to fog the bathroom... More

The hotel was very easy to navigate to, but no parking in front for check-in. The hotel is in a nice area with many other hotels around. Also, many places to eat as well. Your about 5 minutes from the lake and it's beautiful. If you have some time, you should take a stroll around the area. Great with kids,... More

This is a 4 stars hotel before but it can't even meet the 2 stars standard. Unfriendly staff except the lady on the front desk. Disrespectful bartender and they return cash in swiss frank instead of EURO. No concierge service at the front door, poor wifi signal at the most important spots, poor room service (iron, iron board..) No complimentary... More

No porter at the hotel we had to carry our luggage to the rooms Front desk did not inform us about the car parking Specially we had a van with over hight We asked about the internet usage the answer was its free but did not tell us how and what to do.we had to come back and and ask... More

Arrived a little bit early for check in after parking in the underground parking. No issue, they found us a room and we were in within minutes. Check in was friendly and effective. Room is a decent size, nice modern design, loved the bathroom and the electric glass separating the bathroom from the bedroom, which you can change from frosted... More

We chose the Novotel to stay for a weekend away. The hotel is new and modern. The rooms are well appointed, modern and clean. The lounge area is great and the children the kids corner. The bar was excellent with a huge assortment to choose from, we loved that the menu was on an IPad tablet. We ate in the... More

The location is convenient with a 2 minute walk to the lake and a 20 minute walk to the city center. The staff is always courteous and got to know my 'habits' (such as cuppacino vs coffee) as I was staying here a little over 2 weeks. The hotel rooms are spacious and modern with free wifi as part of... More