Good, clean and friendly hotel, very situated right in the middle of the town centre and minutes from the waterfront. Rooms are nothing special but clean and adequately equiped. The staff were very friendly and very helpful which always makes a big difference. Some noise from the street below at night but have experienced far worse. Breakfast is a simple... More

Forced, (bullied) into paying 100 euros for an old key that broke in my room door lock. Key broke with no obvious difficulties with lock. I was threatened with being charged for the room they offered me, as I could not gain access my room, the key it self , and the labour to fix the lock. We argued about... More

It would have been useful to know that the hotel was near the funicular when we arrived at the train station, as the taxi was about CHF 18 and funicular around CHF 1! The hotel itself is quite basic, and the room was small, but adequate. Just outside is the top shopping street and the lakefront is nearby. Wi-Fi and... More

We spent 2 nights here and were very satisfied. Moderate price for expensive Lugano and a great location. Funicular to the train (1.10 CHF -must pay in CHF) only a short walk in pedestrian area which has many stores and restaurants. The lake promenade is one block away. The entrance is narrow between store fronts and there is no lobby... More

I recently stayed here (October 1-3, 2012) and was very happy with my room. I'm not sure why some reviews say the decor is outdated; room 43 had perfect Swiss decor. The room was large and fully equipped. The bathroom (and the entire room) was exceptionally clean. Having just arrived from Venice, Italy I found this hotel fantastic. Beppe and... More

The hotel is nothing fancy, but centrally located and clean. Breakfast was the typical ham, cheese, hard boiled eggs, bread, etc. but it was plentiful. Be sure when arriving by train to walk across the street and take the funicular down. At the bottom, walk to your right. We were tired from traveling and elected to take a taxi which... More

The room was very outdated. It looks really old and It's in desperate need of some renovation. The breakfast wasn't worth having, it would be better if they just didn't serve it. Very disappointing indeed. But then again, staff were very friendly and the hotel is very central.

We had a very pleasant one night stay here, en route from Switzerland to begin a cruise in Venice. It is handily situated, just one street back from the lake and we had two rooms, one of which was smaller and more recently renovated - the other being larger and still perfectly satisfactory. We had booked online and had great... More

The hotel is in the centre of Lugano, near the Lake, near two commercial centres and near everything. It's easy to arrive to the hotel from the train station by using the funiculare, and while coming from the train station isn't a big deal, going back with luggages could be really tiring (the train station is the peak of the... More