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BEST WESTERN Alpen Resort Hotel

4.0 of 5
Spisstrasse 52, Zermatt 3920, Switzerland
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BEST WESTERN Alpen Resort Hotel
Ranked #44 of 115 hotels in Zermatt
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149 reviews from our community

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Traveller rating
    80
    47
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Gurgaon, India
Senior Contributor
37 reviews 37 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 May 2013

It is a good hotel with spacious rooms and excellent Wi- fi connectivity. The pool and spa are good but there was an awful smell in the lift lobby just outside the restaurant. The breakfast spread is limited with virtually nothing except bread and cornflakes for the vegetarians.The pick up and drop facility made it very convenient. The staff are... More

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London
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 8 April 2013

Have been staying here since the 1970's. Good location. Free Bus stop outside. Nice big rooms, not that modern but lovely balcony. Great view. Modernised spa in Arca building is lovely. Warm salt water pool with massage jets. Great sauna and steam room. Bed and breakfast only which was fab. Much nicer to go for a short walk up the... More

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See 3 more reviews by Christian B for Zermatt
Wisbech, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 March 2013

Stayed for 1 week in February to meet up and ski with a friend and also my daughter who lives and works in Zermatt. Despite being half term (the hotel was full), I found every single member of staff with whom I had contact, to be the most welcolming and attentive that I have ever encountered. Well done everyone! My... More

Was this review helpful? Yes 3
See 5 more reviews by Alistair-Cambs for Zermatt
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN Alpen Resort Hotel, responded to this review
5 March 2013

Dear Alistair Thank you for choosing the Best Western Alpen Resort Hotel and thank you for taking time to leave your comment here. We are happy that you enjoyed your time in our hotel. I will pass on the compliments to our staff! Thanks also for the detailed and friendly description of your room. We hope your daughter will have... More

Moscow
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 19 February 2013 via mobile

Stayed here for a week. The location is good for those who plan to ski in Sunnega area as it can be reached on foot within 5 min. The hotel consists of several blocks/buildings and we stayed in bldn.A, which has a swimming pool with salt warter - pretty cool, though the pool area didn't impress me much as per... More

Was this review helpful? Yes 1
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN Alpen Resort Hotel, responded to this review
5 March 2013

Dear Joujou79 Thank you for choosing the Best Western Alpen Resort Hotel and thank you for taking time to leave your comment here. We are happy that you enjoyed your week in Zermatt. Normally, we are famous for our great value for money. If you decide to return next year to Zermatt, we will give you a hint: compare the... More

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 February 2013

I stayed at this hotel at the end of January with my wife and 8 year old son, room was of an excellent standard, very large with an upstairs (mesonet) for a separate sleeping area and a large balcony with spectacular views of the Matterhorn. The staff were first class especially in the restaurant, my son is a fussy eater... More

Was this review helpful? Yes 1
BWalpenresort, Manager at BEST WESTERN Alpen Resort Hotel, responded to this review
16 February 2013

Dear Steve Thank you for choosing the Best Western Alpen Resort Hotel and thank you for taking time to leave your comment here. We are very happy that you enjoyed your room and the food. I will pass on the compliment to our staff! Best regards to London from sunny Zermatt and we are looking forward to welcome you next... More

london
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 January 2013

We stayed at Alpen Resort over Christmas holiday with our two children, 9 and 3 years old. We had a fantastic time. We had half-board (which includes breakfast and dinner.) First of all, the rooms are very comfortable. The staff is extremely friendly. There is a very good and rich breakfast buffet. I especially enjoyed the 3 minute boiled eggs... More

Was this review helpful? Yes 3
BWalpenresort, Manager at BEST WESTERN Alpen Resort Hotel, responded to this review
16 February 2013

Dear ottolaurel Thank you for choosing the Best Western Alpen Resort Hotel and thank you for taking time to leave your comment here. We are happy that you and your family enjoyed your stay and that you had a great skiing experience. It's a pleasure for me to pass on the compliment to our staff! Best regards to London from... More

New York
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 January 2013

good location, friendly staff. close to skilift - about 5 min walk. not very fancy but clean, conveniently have two spa areas in both buildings. Also, if planning on private transfer from Geneva, STAY AWAY from skycab.com ! most rude customer service ever !

Was this review helpful? Yes 4
BWalpenresort, Manager at BEST WESTERN Alpen Resort Hotel, responded to this review
16 February 2013

Dear Marina N. Thank you for choosing the Best Western Alpen Resort Hotel and thank you for taking the time to leave your comment here. We are happy that you enjoyed your stay and that we could give you a great value for money. I will pass on the compliment to our staff! If I give you a hint: We... More

Hilversum, The Netherlands
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 January 2013

We again had a great stay at the best western aplen resort hotel in zermatt. A traditional hotel with all the comfort and a warm welcome. A very quiet place, only a few minutes walk from the nice centre of Zermatt, room with balcony with a really great view on the Matterhorn, a comprehensive breakfast buffet, really good diners and... More

Was this review helpful? Yes 4
See 5 more reviews by Mirjamkar for Zermatt
BWalpenresort, Manager at BEST WESTERN Alpen Resort Hotel, responded to this review
16 February 2013

Dear Mirjamkar Thank you for choosing the Best Western Alpen Resort Hotel and thank you for taking the time to leave your comment here. We are happy that you enjoyed your stay in our hotel. If you give us the pleasure to visit us again: As a frequenter in our hotel just ask at the reception for a room with... More

Jupiter, Florida
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 December 2012

We stayed here one night. The hotel is decent and worked well with our budget, well more than the other places in town at least! We just loved the town of Zermatt, so we weren't in the room except to sleep. It was safe and clean- all we ask for in a hotel! Breakfast is nothing to write he about,... More

Was this review helpful? Yes 1
See 2 more reviews by MD8709 for Zermatt
Schweiz
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 15 September 2012

We stayed for one night only after a day on the Glacier Express train. This was one of the few hotels which was open off season and we would have chosen something slightly more fancy if we had the option. So thanks to the hotel for being open. The whole stay was really ok but there was nothing to brag... More

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Additional Information about BEST WESTERN Alpen Resort Hotel

Also Known As:
Best Western Alpen Hotel Zermatt
Best Western Zermatt
Best Western Alpen Hotel
Zermatt Best Western
Address: Spisstrasse 52, Zermatt 3920, Switzerland
Phone Number:
Region: Switzerland > Swiss Alps > Valais > Zermatt
Amenities:
Bar/Lounge Fitness Centre Free Breakfast Free High-Speed Internet Children Activities Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#18 Family Hotels in Zermatt
#27 Luxury Hotels in Zermatt
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Alpen Resort is a modern first class hotel with large and quiet rooms; most with a view of the Matterhorn. The hotel is close to the train station and only a few 100 meters from the ski-lifts. We also have two outdoor tennis courts, two indoor swimming pools (30°C causal pool and 33°C healthy salt water pool), sauna, steambath and whirlpool (all for free). There is also a children's nursery, (Kinderparadies), right across the street! Also for free: pickup service from the train station in Zermatt, internet corner and W-Lan. ... more   less 
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BEST WESTERN Alpen Resort Hotel
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