When we booked, the "Best Western" affiliation was a bit off-putting, we didn't know what to expect, but we were pleasantly surprised. Much nicer than a Best Western in North America. Posh pools and spa areas (in two buildings), spotlessly clean throughout, bedroom was surprisingly large, not recently renovated but no worries, with small kitchenette and wonderful view of the... More

Difficult to find fault with this hotel. The facilities, the wellness centre, the ski room and the rooms( not the most modern but with marvellous views of the Matterhorn) were all excellent. The weather was unusually cold but the hotel has a cosy and welcoming feeling. The restaurant was similarly good with a generous and varied buffet breakfast. The evening... More

The Hotel enjoys a location which is convenient for a ski holiday. Although it's a bit removed from the town a bus stop is very close and the hotel will provide a taxi to the Matterhorn express lift. The Station and Sunnegga lift are both within reasonable walking distance. The rooms we stayed in were spacious and well appointed but... More

The Best Western Alpen Resort Hotel Zermatt in Switzerland is a very nice hotel. The room we had was big enough, it was somewhat dated but there is a renovation plan, the beds are perfect, a good size TV, free WLAN internet and best of all an astonishing view at the Matterhorn mountain. The staff is dedicated to make your... More

The staff and owner of this hotel cannot do enough for you during your stay and make this a very pleasant experience. We have just returned from our 5th visit and are planning another return trip shortly. Food and facilities are great and the hotel is in a good location just outside the resort centre and near the train station More

The Alpen Resort hotel looked after my friends and I during a week long sking holiday; and did it to a high standard. They seemed to go that little bit further. Whether it was a dinner time chat with manager, friendly service at the bar or a meal choice outside of the set menu (if it wasn't to your taste),... More

I had a terrible experience in Alpen Resort Best Western Hotel. Firstly, the personal is not nice and they haven't been helpful at all. I have been there with my family to skiing in Zermatt and spend the winter holiday (and New Year). They have old furniture and the rooms are not very clean. But this is not the worst... More

The Alpen Resort has yet again played host to me and my friends. We keep coming back because quite frankly we have looked everywhere else and no where offers such good value. Switzerland is not cheap but this resort strikes a pretty good balance since it delivers excellent quality, friendly service and very generous bedrooms. The hotel also has good... More

Have visited this hotel 5 times now and each time has proved to be enjoyable. Staff are pleasant and helpful, rooms good(some large and some average size). Close to the town centre and railways. Free taxi to Klein Matterhorn gondala for skiing. Will definately go back again. More