From the moment the Portier picked us up at the Zermatt train station and organized the transfer of our luggage to the little old train up the mountain, to the super friendly staff at the hotel desk (Roland!), to the friendly chamber maids and the staff at the restaurants: we felt treated like old, valued friends all along. Due to... More

We have been going 2 weeks each year to the Riffelalp. It has always been a superlative hotel with a stable, excellent team. We found the gastronomy level this year even higher, a solid one or two star Michelin for the gourmet restaurant. The rustic alpine Walliserkeller has extraordinary high quality meat dishes, raclette, fondue...The Zermatt valley lamb filet mignon... More

My husband surprised me with a trip to the Rifflealp for my 50th birthday and he could not have picked a better spot. Imagine going to visit your rich uncle at his private ski chalet in the alps, equipped with anything you could need and expert staff...that's what the Rifflealp feels like. The staff takes care of every detail including... More

The hotel is nice, but: (a) if you do not speak Russian, you will get very average or even poor service, the worst tables at diner, no space at the bar, etc; (b) the massages at the spa are a complete joke - but the rest of the spa is very nice; (c) at the restaurant, if you are allergic... More

Our family first visited Rifflealp 10 years ago, when it had just re- opened. Although the hiking is excellent, we often say that our summers would have been much different had we stayed in the town & not "up" at Rifflealp. --most likely, we would have gone once & not returned. It is just heaven-on-earth. I know most people go... More

This is for my friend in India specially it’s her dream so for her sharing my view. I don't remember the dates what I remember is amazing beautiful memories of resort Swiss & the Alps.The location of resort it was winter so alps hills snow white magnificent view. We stayed in suite named on beautiful Matterhorn, what a view of... More

This is a fantastic hotel in a fantastic setting. With the Matterhorn right out your balcony, and elevated above Zermatt, you cannot beat the setting or view. The service was fantastic, the food great, the room charming, and you the heated therapy pool has to be experienced. We happened to be there on Swiss National Day, and the concert, reception,... More

This was the cosiest resort we ever stayed in. Located high above zermatt with personalised views of the Matterhorn you couldn't ask for more. Lovely rooms and great food and service. Great place to stay if you like to walk out on a trekking path or want to ski right out of the hotel. I wish they upgraded our room... More

We stayed out the Riffelalp in early July for 3 nights. The Matterhorn Suite is unbelievable with fantastic views of the mountain and top of the line electronics including remote control lights, windows etc.... We ate in both restaurants and each were very good, with the Alexander room being more formal. Service was polite and efficient. If you can afford... More