This hotel was really nice. What nailed it for us was the extremely warm welcome and the enthusiasm of the young lady at the reception. The hotel is bang opposite Zermatt train station and since Zermatt in itself is such a beautiful place the walk from the hotel to most places around was pleasant. We did not eat at the... More

Close to railway station. Overlooks the town Square. Balcony with great views. Friendly Reception staff but not available after 7.30pm. Wi fi doesn't work. Lovely little mock Swiss town Views of the Matterhorn. Plenty of things to do even if not sking or boarding. Fabulous cable car ride to the top of Mt Pilateus. Nowhere to dry towels and wet... More

We stayed in this hotel a year ago. The price was low in comparence with the other hotels and for that we got a nice room, maybe a bit dated, with a great view. We had lots of fun watching the people in the main street and the Matterhorn was full in view! The people complaining about this hotel probably... More

We arrived in Zermatt having no reservation and on a busy day, and proceeded to scout out the hotel situation. Surprise, surprise...after walking all over town and visiting the tourist office, this hotel stood right across from the train station and had the best deal going for us. It was 156 Swiss Francs for two with breakfast, and by Zermatt... More

This incredible hotel is situated in very high Alpine region, and is only accessible by train from the town of Zermatt (the last of which departs the town around 6PM). After that, you're stuck up there for the night together with the stunning Swiss scenery. We managed to catch the hotel at a quiet period, and attended dinner with only... More

Zermatt is an expensive place and the Gornergrat is in our view good value against that premise. The hotel is a little dated but we liked it - this was our second visit there the first being in March 2008. We found the staff friendly and helpful, loved the location very close to the ski bus and Gornergrat Railway and... More

The Hotel is in a perfect place! Cant be more center. Some parts of hotel are renewed, like lobby, maybe restaurant need a refreshment, for sure the elevators. the staff is very friendly and the room big enough with renewed bathroom. There is a nice bistro bar in the hotel , where you can watch people outside. the breakfast was... More

I was with my son in Zermatt who is 3 years old. He very urgently needed to go to toilet. The receptionist did not allow us to go to the toilet as we were not clients at the hotel . She then wanted 2 Francs to let him go to the toilet. As we had just arrived at the trainstation... More

Stayed at the Gornegrat in February 2010 with a large group of friends and family. We arrived very late at night after reception was closed our keys where left in the reception and bread, cheese, ham and water was waiting in our rooms, as it was also to late to get any food in Zermatt by this time. The rooms... More