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Novotel Zurich City-West

4.0 of 5
Schiffbaustrasse 13 | Am Turbinenplatz, Zurich 8005, Switzerland (Escher Wyss)
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Novotel Zurich City-West
Ranked #29 of 123 hotels in Zurich
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387 reviews from our community

Traveller rating
    103
    186
    69
    23
    6
See reviews for
Families
117
 
Couples
79
 
Solo
38
 
Business
98
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
A TripAdvisor Member
5 of 5 stars Reviewed 15 May 2013

I enjoyed my stay at Novotel in Zurich very much. I am satisfied in all respects like room quality, reception people, room service and location. Public transport (Tram) was very close to the hotel (2 minutes). Facilities like restaurant, lounge area etc and the hotel ambience is very good. I stayed first 2 nights in Executive room and the hotel... More

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Review collected in partnership with Accorhotels.com

Munich, Germany
1 review
5 of 5 stars Reviewed 14 May 2013

Very friendly staffs. Great breakfast. Nice location. Very clean and great facilities (swimming pool and gym etc). Much better than what I expected. Travelled with a baby. They provided a separate baby bed. Room was very spacious. Ultra fast internet connection.

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Review collected in partnership with Accorhotels.com

Top Contributor
138 reviews 138 reviews
87 hotel reviews
Reviews in 114 cities Reviews in 114 cities
319 helpful votes 319 helpful votes
3 of 5 stars Reviewed 6 May 2013

Removed from the central area and with not much around, if you don't have a car. There are some bars right outside, as well as inside, and the hotel restaurant is good. Rooms were ok, nothing special but comfortable. Staff is pleasant. I would stay again but I would also look to a different area as well.

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Mumbai
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 May 2013

My wife and I were taking our flight from Zurich, and decided to stay for two nights at this hotel as there was a special promotion going on. We had stayed at the other group hotels located within the same compound on our previous visit to Zurich, and quite liked the location as it was a mere 10 mins. tram... More

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See 2 more reviews by Hatts-off for Zurich
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 26 April 2013

i stayed there with my family ,three of us on 20/4/2013. the Receptionist was rude on checkin at around 12pm. We wanted to know about Indian restaurants as we had two kids with us and they wanted indian food. She was not at all helpful with the enquiries we made. When we said that we are checking out early and... More

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Arnaud T, Manager at Novotel Zurich City-West, responded to this review
Google Translation
30 April 2013

Sehr geehrte Gast, Vielen Dank für Ihr Feedback zu Ihrem Aufenthalt. Mit Bedauern habe ich feststellen müssen, dass dieser nicht... More

Bangalore, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 21 April 2013

hotel location is good rooms are good unfortunately no proper air conditioning we stayed for 4 nights the staff was very rude some how we were no happy we spoke to the duty manager several times to rectify the problem or change the room they never did it the break fast was horrible definitely not the standard of other Novotel

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Review collected in partnership with Accorhotels.com

Arnaud T, Manager at Novotel Zurich City-West, responded to this review
25 April 2013

Dear Guest, I have read carefully your comment, and I hope we will have the opportunity to discuss it precisely together. if you allow us a second chance, we would be delighted to make you forget what you describe as an unfortunate stay, with all the care and attention our guests are entitled to expect. Do not hesitate to contact... More

Gold Coast, Queensland, Australia
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 12 April 2013

The hotel is ok, but I would rate it 3 stars not 4 as it claims to be. Breakfast average. Staff at recepcion good, attentive, polite. Service during breakfast was non-existent. Every morning at breakfast there was no wait staff to assist guests. Tables that were not occupied were still full with dirty dishes left by guests, it seemed that... More

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Arnaud T, Manager at Novotel Zurich City-West, responded to this review
18 April 2013

Dear Guest, I have read carefully your feedback, and I thank you for your positive comment regarding Reception Staff. I have already taken all the steps to make sure your next breakfast experience will fully reach your expectations, and I remain at your disposal to organize it personally. Looking forward to welcoming you warmly very soon, Arnaud TOURIN, General Manager. More

Phoenix, Arizona
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 April 2013

Have been here for 1 night and 2 two to go. Is a nice hotel, clean, nice lobby and decent by European standards. I got to the hotel at 9:30AM and was worried like many hotels I wouldn't be able to check-in until the afternoon but I didn't even have to ask, they sent me to my room straight away.... More

Was this review helpful? Yes 1
See 2 more reviews by AZTVLR71 for Zurich
BonnaureP, Manager at Novotel Zurich City-West, responded to this review
8 April 2013

Dear Guest Thank you for taking the time to tell us about your experience at the Novotel Zurich City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More

Dubai, United Arab Emirates
Senior Contributor
40 reviews 40 reviews
31 hotel reviews
Reviews in 27 cities Reviews in 27 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 27 March 2013

Stayed with business for two nights in March '13 If you are looking for a predictably clean, well organized corporate hotel in a good city centre location this hotel is perfect. Check in was quick, staff polite, the lobby is very functional with small lounge area, bar and a separate restaurant. Had an exec room which again was clean, functional... More

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See 3 more reviews by exiles for Zurich
Amsterdam
1 review
4 of 5 stars Reviewed 18 March 2013

It's a nice hotel situated in a business distric in Zurich. Although hotels are relatively expensive in this area this has - in my opinion - a good value for money.. Breakfast is nice and very complete. I received free Internet vouchers for both my laptop and phone which was great!

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Review collected in partnership with Accorhotels.com

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Additional Information about Novotel Zurich City-West

Also Known As:
Novotel Zurich City-West Hotel
Novotel Zurich City West
Novotel Hotel zürich
Novotel Zurich
zürich Novotel
Address: Schiffbaustrasse 13 | Am Turbinenplatz, Zurich 8005, Switzerland
Phone Number:
Region: Switzerland > Zurich > Escher Wyss
Amenities:
Bar/Lounge Fitness Centre Free High-Speed Internet Children Activities Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotels in Zurich
#17 Luxury Hotels in Zurich
#33 Business Hotels in Zurich
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Novotel Zurich City West is a 4 star hotel with 144 rooms in the fashionable Zurich West area. Close to Hardbrucke train station, Escher Wyss Platz tram station and the Technopark. A few minutes from the main railway station and the old city by tramor train. The hotel offers seven modern conference rooms with natural light. An indoor swimming pool, fitness area, bar, kids corner and a restaurant with terrace complete the package. Pay parking garage and airport shuttle (fees apply). ... more   less 
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Novotel Zurich City-West
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