I had booked the apartment because of its location on the Grand Place. On the day I was travelling to Brussels, I received an email from Arnaud telling me to go to a different address (300m from the Grand Place, he said) - no apology, no other options. At the alternative address, there was no-one to let me in, doorbell... More

I I chose the appartment because of its location right on the Grande Place. To enter the appartment you have to go through a chocolate store which is quite cool. The appartment is situated in the back of a building on the grand place: you will cross a little back yard to access it. There are no views on the... More

Strange thing is I've spent a lot of time in Belgium and seen practically every place from Mol (North) to Mons (South) and from Brugge (West) to Liege (East) at least once in my lifetime so far, but this was my second visit tot Brussels in 30 years time. Having said that Le Coup de Coeur is probably the most... More

Another business trip to Brussels, and my partner and I decided to stay at the Le Coup de Coeur. The experience was very good. The location was perfect for us regarding our appointments. We arrived early evening and had a very courteous and relaxed welcome. We loved the individual and interesting style of the bed and breakfast, it had personality... More

We arrived at the B&B after getting a train from Bruges, I had previously emailed Arnaud our approx arrival time only to find there was nobody there, we phoned Arnaud thinking he was maybe servicing one of the rooms, however he arrived 5-10 minutes later in a car in the street. The bed and breakfast is an 'old shop' so... More

My friend and I stayed for two days in Coup de Coeur, and really enjoyed it. Apartment decorated with style. Lovely personal reception, good breakfast and good bed and pillows. Very central location. Musea within walking distance. Garage nearby. A very good experience!

Myself and 2 friends booked to stay in the 3 bedroom apartment overlooking the Grand Place for a weekend in July. We booked with Arnuad directly and he was prompt and helpful, giving us a good rate on the apartment for coming to him directly. The apartment was easy to find - around a 5 minute walk from the Central... More

I have stayed here in the past, 4 times, but not within the last year. When I booked I made an assumption that as I was requesting a room, and not an apartment, it would be in the same building as the previous times, the rooms with a bath. When I arrived I was shown into an adjacent building, and... More

After reading the other warnings in this 'terrible' section I still wanted to give them a chance so I booked through the telephone a room with a bath for one night. Indeed the day I had to get the keys I had to wait and no apology was given. Then it seemed the room was not ready so they send... More