I stayed in this hotel mid October last year on business and would never go there again. Compared with other hotels where we stayed in London, Paris, New York and Washington it was vastly inferior. For example it had no wifi, except in the lobby, so I could not even use my iphone in my room. Then, when I checked...
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Thank you for your review, and we are very sorry that we did not satisfy your specific needs during your visit. With respect, the only specific issue you seem to mention is our lack of wifi coverage in the guestrooms (which is true, and we are currently working with our owning company to invest in a new wifi network hopefully...
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we stayed 1 night. 2 rooms Very nice hotel Friendly staff Very good breakfast Big room Nice showers. Nice lounge.
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Wow, that's great - we are so happy to read that you really enjoyed your stay, and we do hope you will come back soon!
All the best for 2012 from the "friendly staff" in Brussels :)
Palmer Colamarino
Hotel Manager
Sheraton Brussels Hotel
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I stayed in the Sheraton only for one night, so my review has to be somewhat limited.
The service seems good, the staff always very friendly.
The room was spacious and clean. But the bathroom and the general furniture can best be described as outdated. Not bad, not broken, but somwhat old and old fashioned.
Also, the traffic noise was...
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Greetings and thank you for your review.
We are especially grateful that you concluded that "the service seems good, the staff always very friendly". We also appreciate that you complimented our Buffet Breakfast seletion and quality, as well as our large rooms and comfortable Sweet Sleeper beds.
Please note that it is a Sheraton standard worldwide to find free computers...
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We recently stayed at this hotel for a 3 night break between Christmas and New Year. i had emailed the hotel before arrival asking for a cheeky upgrade if available, and upon check in was informed I had indeed received a free upgrade - nice touch. The room (2302) was large and spotlessly clean with a good view and being...
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Thank you so much for your detailed and overall positive comments!
Note that for a quick/lighter breakfast (if you don't want to take advantage of the complete buffet in our Crescendo restaurant), besides the neighborhood options we also have our Espressamente Illy café located on the ground floor.
The complimentary coffee & tea facilities (water kettle etc) are indeed located...
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Service - very professional.
Value - excellent. We had reserved a standard double room for 75 euros but we were upgraded to the business suite on the day.
Sleep Quality - excellent. Large, comfortable beds.
Cleanliness - excellent.
Location - excellent. Less than 5 mins walk from Brussels station. Close to main shopping streets and major attractions.
Rooms - huge...
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Our "very professional" staff thinks YOU are a fantastic guest and very much appreciates your positive words!!
We hope you will indeed come back to visit us again soon in Brussels.
Kindest regards,
Palmer Colamarino
Hotel Manager
Sheraton Brussels Hotel
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I stayed in this hotel whilst on a business trip.
The location is good because it is close to the shopping area and Grand Place however everything else about the hotel was disappointing.
I tried different room service breakfasts and all were pretty substandard. They also forgot to deliver it one day.
The rooms were big although there were no...
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We appreciate your review and apologize that we failed to meet all of your expectations.
Yes the complimentary coffee & tea facility (water kettle etc) is located on the large bathroom counter since the grounded-plug is located in the bathroom. This area is cleaned and serviced every day by our housekeeping staff.
We do hope you will visit again and...
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I am frequent guest of this hotel and would recomend it to everybody. It has good location ( next to shopping street, 5-7 means to Grand place, metro and train station a minute away). Hotel has sapcious rooms and it doesn't depend from room level. Pool is recently renovated and gym good equiped and has a view on brussels. Internet...
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Wow, you have quite kind words and ratings, thank you :-)
All the "nice personnel" at the Sheraton Brussel do thank you for your continued patronage, and look forward to welcoming you back to your 'home away from home' in Brussels very soon!
Best,
Palmer Colamarino
Hotel Manager
Sheraton Brussels Hotel
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We stayed in the Sheraton, with my family for 4 days and I can say that we had a nice time in Brussels. The location is very nice, not far from the shopping street and the city center, quite a good number of good restaurant nearby and a nice room. The service at the recepton was always great and we...
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Thank you for your overall positive review and ratings. We are grateful that you had a very nice stay and would recommend our hotel to others, and also that you found the vast majority of our staff to be service-minded and helpful.
Concerning internet services, the "Link@Sheraton" is a signature product and includes complimentary computers and wifi in the lobby...
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The rooms are very large by European standards. Our room had two queen size beds. One sagged in the middle, but the other one was good. The location was excellent. It was an easy 15 minute walk to shopping and the La Grand-Place. The train station was very close too.
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Thank you for your positive review, we are happy you enjoyed your stay!
Just for the record, our rooms have either king size mattresses (2m x 2m), or full/double size mattresses (1.4/1.5m x 2m) and not queen size.
Kind regards for the new year,
Palmer Colamarino
Hotel Manager
Sheraton Brussels Hotel
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Excellent hotel, great staff, prime location. As in all Sheraton hotels they have wonderful beds.
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Dear guest,
Thank you for your maximum ratings and kind words. Look forward to having you back soon to experience our wonderful beds!
Palmer Colamarino
Hotel Manager
Sheraton Brussels Hotel
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