There is nothing really distinctive about this hotel and I thought it was subpar for being a Hilton. The hotel was not particularly well priced and did not seem well suited to business travelers, with limited outlets in the room and very expensive wi-fi (even after joining the Hilton HHonors program). The mattress was thin and the bathroom had the...
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Dear Anomina,
We appreciate the time you took to share your comments.
I will discuss your feedback with the relevant managers for their review.
.
Once again, thank you for your constructive feedback and I hope reconsider staying again at the Hilton Brussels City.
Kind regards,
Yann Maurel
Quality Manager
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Stayed here for one night on 12th Jan. Got a double room for the night for €86 off the Roomex Website. Very happy with the decision as room spotless and big. Comfy bed. Very nice staff. The only slight disappointment was food at breakfast buffet (cooked breakfast)was a bit run of the mill. Perfectly edible but not that tasty.
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Dear notuslimited,
We are very pleased to hear that you enjoyed your stay with us. Please kindly note that we are actually working to improve the quality and variety of our breakfast.
We are looking forward to welcome you back to the Hilton Brussels City!
Kind regards,
Yann Maurel
Quality Manager
Hilton Brussels City
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Stay at this hotel 3 times on business.
Nice Lobby, modern. Nice bathroom, room has hardwood floor, which make this hotel very noisy...you can hear people walking on the floor above. Maid are also very noisy, slamming door in hallways...and talking loud, in the early morning. Floor was never wash in my 3 stayed there. Crumb all over the floor...quite...
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Dear Montreal35457382,
I am really sorry to read that you were not fully satisfied with your stay. I have shared your detailled feedback with the management team for any future action planning. We will ofcourse monitor closely the cleaning of the rooms, as I do believe that this was not up to our usual standads of cleanliness.
Regarding internet, we...
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I stayed in the Hilton Brussels City for 4 nights in December 2011. I was lucky and was able to book an executive king room for a very reasonable price. Other reviews mention very small rooms but mine was extremely spacious for European standards.
Hardwood floors, nice bathroom with the toilet separated from shower/sink which was convenient but strange since...
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Dear trvlrfromMA,
I would to thank for taking the time to share this detailled and constructive feedback.
We are very pleased to hear that you were in overall satisfied with your stay. We have taken good note of all the points you raised for any future actions to improve our service quality. For example, we are actually in process of...
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I stayed several times in this hotel, as I had some business with EC in Covent Garden building just next to the Hilton. Therefore the location was perfect for me! The rooms are also very good and clean - maybe a bit small - could be an issue if you want to stay with 2 persons in a room. Breakfast...
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Dear zum_fettigen_joe,
We are very pleased to hear that you enjoyed your stay with us.
Indeed, for the week-ends, we do welcome some tourists groups. We do advise our individual guests to avoid pike hours in using elevators or enjoying breakfast.
the size of our rooms may vary from one to another. Do not hesitate to visit some rooms and...
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I stayed only one time because the city was full and I booked not in advance. It's an Hilton, but for this price you can have more in this wonderfull city!
Also location is not so perfect if you join brussels for an holiday. I suggest to stay downtown or in the South part beetween place grand sablon and avenida...
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Dear aprivite,
We are very pleased to hear that you enjoyed your stay with us. Regarding the value, it is indeed most important to book in advance to get the best offers.
Regarding the location, we are 10 min walk from Grand Place and 5 min walk from the train station North, and right next to the Metro station Rogier....
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Lovely hotel, in a convenient location. Are nearby is a little bit seedy, we saw a car being broken into by a gang of thugs only 50 meters from the hotel. Apart from that, can't fault it! Nice rooms, clean and quite elegant!
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Dear marchelle2321,
We are very pleased to hear that you enjoyed your stay with us. As per the location, we believe that the current renovation of Place Rogier will be an asset for our hotel, centrally located.
We are looking forward to welcome you back to the Hilton Brussels City!
Kind regards,
Yann Maurel
Quality Manager
Hilton Brussels City
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I liked th location very much as it was close to the city center, train and most things were close walk. Hotel was clean, simple buti loved that the room had a king sized Ed - rare for Brussels hotels. The breakfast buffet was very god as well. We normally stay at the NoaHotel and avevto taxi back and forth...
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Dear princess_software,
We are very pleased to hear that you enjoyed your stay with us. Make sure that you try out our restaurant "Bien Belge" before going out downtown next time!
We are looking forward to welcome you back to the Hilton Brussels City!
Kind regards,
Yann Maurel
Quality Manager
Hilton Brussels City
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you can find a better 3 stare hotel in brussels for the same service for 1/2 the price
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Dear vancouveriam,
Thank you very much for posting your feedback on Tripadvisor.
I am sorry to read that we did not meet your expectations during your stay. Rest assured that we strive to improve, and that we do aim to deliver the best service at all times.
We hope that we will welcome you back in the future,
Sincerely yours,...
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We stayed at this hotel September 2010 and were disappointed to say the least.
We had book three rooms in total and as one of our group could not make the trip so we had an extra room, the Hotel refused to help us in any way at all. We wanted to swap the room for breakfast but they refused...
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Dear NewZealand2,
Thank you for taking the time to post review on this website
We were sorry to learn that you were disappointed with your stay at the hotel and we would like apologise for the fact that we have not met your expectations.
Your comments will of course be forwarded to the relevant management for their attention.
We do...
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