We arrived at Brussels Midi without map believing this hotel would be visible from the station. We had difficulty finding the hotel since it is actually 4 blocks away. There is little to no street signage outside Brussels Midi and the tram and subway maps are illegible. If it was not for the Villo bike rental maps we would have... More

I stayed at this hotel for three nights in September 2011. At first, the hotel seems all right for the type of hotel. There is some obvious wear and tear in the hallways and rooms, but is also relatively clean. The major problem with this hotel is that it is located in a less than desirable part of the city.... More

This hotel is decorated with a modern charm. The free breakfast (which included pastries, meat, cheese, cereal, eggs, bacon, coffee and juice) was excellent and the dining area was very lovely. There is not a restaurant affiliated with the hotel, but a nice restaurant is attached to it. It was a 10 minute walk from the Grand place.. The hotel... More

I think the hotel itself recently became better than claimed in most bad reviews. The rooms were clean and ok, although far away from the photos on the web page and "spaceous", but i would say that a normal standard for a 3 stars hotel. The personnel was friendly, breakfast was good. The only thing i really did not like... More

Starting from the hotel staff, I would say that, with the exception of one of the receptionists, all the others were surprisingly indifferent and in some cases even rude! We were appalled when a member of the kitchen staff scolded my friend at breakfast because, to her mind, there was too much food in her plate and she said the... More

I stayed at that hotel last weekend and will never go back again. The rooms are dangerous. I stayed 2 nights in that hotel and I stayed in 3 different rooms in that short space of time. At arrival, staff seemed friendly, hotel lounge very nicely decorated and the room very nice at first impression. On my first night, the... More

I was appalled by the service from the moment we walked in the door. We waited about 10 minutes just for the front desk person to acknowledge us, he saw us, but was too busy doing nothing to help us. When we were finally helped he was very short with us, not at all someone who should be working at... More

First of all this hotel is of very low quality and they charge quite. It is so expensive (I paid €140 per night) that you tell yourself “it can’t be that bad”. Well, it is. I found nothing good about this hotel. Apart from its dangerous location, the hotel has no room service. There is a restaurant next door but... More

We were transferred from Hotel Arlequin Brussels as they had "so-called" problems at booking.com (my guess is that they were overbooked and were badly organized). We got transferred to Hotel Ustel although my colleague was a loyal customer at Arlequin Brussels Central... They advised that it was only 10-15min by feet but it took at least 15min by taxi already... More