We were there just last week in mid May and found the hotel well up to our expectations . Rooms and beds were comfortable,(we had a standard room on the 11th floor) bathroom was a fair size and well laid out. We ate in the top floor restaurant and the ground floor rendezvous 'coffee shop', The staff and the whole... More

Booked a trip on travelzoo in Feb 2013 at what was supposed to be the Altis Avenida Lisbon at least that was what all the photos indicated but ended up in the Altis Hotel instead so we were not happy as expected a hotel rated at 14th as opposed to 74th it pays to read small print.The hotel was dated... More

Everybody was polite and helpful as soon as we step in the hotel. We got all the informations we needed when we checked in, We were given a map with all the interesting places marked on it and a leaflet or the sightseeing tour which starting point is about 15 mins walk from the hotel in the direction of the... More

The hotel is value for money for a few nights, although I agree that the 5 star rating is inaccurate. Staff were great in all areas although housekeeping do not seem to understand the 'green' policy. I was disappointed with the deluxe room at first. It was quite small but was advised that it was a very quiet room. This... More

The ambience and look are very good, the staff are extremely helpful and efficient, however it lacks any intimacy and there were some things that really should not occur in a 5* hotel to my mind. On the plus side: The Dining facilities were very nice. The food was superb and so was the service. The staff were very efficient... More

We moved rooms after being next to the 5th floor lifts (where there is seating and touring university students stayed up all night being loud). There is also limited noise from other rooms especially if your room has a connecting door to the next door room. Nice breakfast. We stayed for 3 nights and every day there were different towels... More

This hotel was everything we wanted. It was clean and efficient, and located in the heart of the city, so we managed to walk to most of our sightseeing venues. It was handy for both the station (for Sintra) and the touristic bus terminus. Staff were very helpful in booking restaurants at our request, and gave us good directions to... More

I rarely take to Trip advisor to criticise a hotel but I would certainly not recommend this hotel. We booked what was supposedly an "upgrade" from a standard to a deluxe room. The bed was tiny - at 5ft 9, I just fitted in but my 6ft 3 husband had his legs dangling from the end of the bed. When... More

3 night City break from 28th April - 1st May. Had booked the shuttle service from the airport to the hotel, but could not locate the driver or bus and no-one at the information desk at the airport was able to help. Got a taxi for about 15 euros with no problem. Apparently, we later discovered, the shuttle is located... More