We walked in and got a room on the spot when the place we had booked turned out to be unacceptable. The staff was incredibly helpful and arranged for us to stay in the same room for all 9 nights of our stay on the island. The room was large, bright and spotless and we were thankful to have found... More

Hotel was noisy, over New Year music plays outside till 4am most nights. Requested a quiet room on booking but got one right at the front and when we requested a move they were really quite shirty. I found the beds very uncomfortable and the pillows were rock hard. I would suggest you take your own if you have room.... More

we love this hotel because the staff are all very helpful, situation perfect, fresh laundry daily, breakfast sufficient. location is perfect, in the centre of this lovely city. reception staff most helpful. bar staff very friendly and all of the girls who work very hard are all very attentive. will be returning again 2013 for visit number 16!! Mr and... More

Stayed in this very well situated hotel for a couple of nights in november.The staff are very helpful and accommadating,the second time we stayed we had our son with us and within 5 mins, they had turned a double room into a family unit. The situation is superb,just 2 mins walk from the main shopping,cafe and restaurant area of the... More

We wanted a hotel in the town centre, easy to walk around the central area and the old town. We didn't want to be on the edge of town in the so-called hotel zone at the concrete Lido / Pestana area, nor up the difficult hill that rises immediately and increasingly steeply behind the front couple of roads in the... More

We stayed at this hotel last year and really liked it so decided to go back this year. Last year we had a room with a balcony but found it almost impossible to sit on it, it was so tiny so we decided not to pay extra for one this time. We had a corner room on the second floor... More

We chose this hotel for its location as we wanted to have access to public transport and to be in the centre of Funchal rather than in the hotel area and this hotel really is in a perfect location. All staff were really friendly, interesting and helpful and the room with 2 balconies overlooking the most beautiful park was perfect... More

Chose this hotel on recommendation and booked as part of a Thomson holiday package. The hotel met all our needs for the most part excellently. The central location to Funchal was important as we had a member of our party with mobility difficulties. Within the hotel our request for a room with easy access to the lift was commendably met... More

Unashamedly I have cut and paste from another reviewer much of my following review because I agree wit most of what was written. Ihave generally put my alterations in brackets :- (I agree ) Negative first: Breakfast! We found nothing wrong with the food that was being offered each morning. It was the same each day apart from a choice... More