After visiting Madeira several times over the past few years and staying at the Eden Mar I was saddened not to be able to stay there this year as they were fully booked. I chose the Tivoli as was situated on the lido, an area I love. I had read several unfavourable reviews and it was with slight trepidation that... more

We read some reviews with interest before we arrived and i have to say that in our experience the staff were excellent, nothing was too much trouble. And for one reviewer to say the staff had a 'dont care less attitude!' was very confusing - was he staying in a different hotel?? Entertainment was a bit boring, but with a... more

The size of the room might be 5 star, but thats it for the most. When I arrived the welcome desk was kinda "i dont give a shit", no smile, nothing, all they wanted is the credit card ;). Internet costs extra for which you also need you guessed it - a credit card, its 25€ per day or like... more

The Tivoli Madeira is perhaps not like a 5 star hotel in Dubai or Singapore, but for us it was a true 5 star hotel. The staff was friendly, the free bus four times a day to the center of Funchal was nice, the breakfast with your own tea/coffee pots and all your heart could ask for was excellent, the... more

A hotel with attitude. They take no responsibilty for the secutiry of your belongings in the hotel - and then charge you for the use of an in-room safe on a daily basis. And a €3 charge for in-room tea of coffee!! Come off it, lads. Sure it's comfortable but if it intends to be taken seriously as a 5... more

booked a late stay here and what a stay. asked for a superior room but was given a suite instead. good start. check-in was a piece of cake and took barely 5 mins. hotel is a trifle faded but redecoration etc is well under way. this is a true 5 star establishment. staff were friendly, chatty and nothing was too... more

Entirely by accident we stayed for one night (due to the airport having to close while the eye of the worst storm in living memory passed over). We wished our stay in the Tivoli might have been much more and we will be back to see what a week feels like. Room was first class with everything we wanted there... more

In 2010 Tiviloi is celebrating 10 years since it was opened in 2000. I am not the first to observe that facades look sad. Fortunately the rooms are still nice, and the suites (worth to pay a bit more) can be recommended. Half board became boring after a few days. Better try the nice fish dishes in the neighbourhood! At... more

I would agree with the other travellers that the rooms do now need updating. In 10yrs colours and styles have changed - the rooms and bathroom however are kept spotless. Felt the hotel is just not 5* in some respects but these were trivial things old style television for instance. The breakfast was excellent and the attitude of all waiting... more