Dear traveller, Perhaps your reference of "a taste of NYC" is why the building complex beyind the hotel is called the "Manhattan Center" :-) We are very glad to hear that your family enjoyed your stay at the Sheraton so much as well as the urban comforts in the vicinity, and do hope you will come back to see us... More

Greetings Karayzlik and thank you for taking the time to leave your review. We are glad that you were hotels "quite happy with your stay here", although we are sorry to hear about the mishap with the room upon check-in (that certainly is an exception and shoul not have happened, our apologies!). We are especially happy to hear that you... More

We are sorry to hear about your disappointment. Concerning the room condition in general, please be aware that we are in the planning phases for a significant renovation of the guestrooms in the coming future. Although this will not help in relation to your past stay at our hotel, please believe us that we are ‘pushing’ our owning company to... More

Dear World Traveler, We are very sorry to hear about your overall disappointment. We are also sorry that we did not have a king-size bedded room available upon your moment of check-in (about half our rooms have one large bed, and the others two full-size beds). We certainly try our utmost to allocate room types based upon guest preference. For... More

Thank you Roger for taking the time to leave a review with your observations and points for improvement. Please be aware that we continue to work with our owning company on planning the eventual renovation starting in the (hopefully not-too-distant) future. We do hope we will have the opportunity to welcome you, alone or with family, back again soon to... More

Thank you for your extremely kind and encouraging words!! WOW - "The Club Lounge is fantastic and the staff is one of the best in the world." It is great to read that you understand how much our Sheraton associates work to deliver a warm welcome to all our guests who keep coming back throughout the years to reconnect at... More

Dear Joao, We are very sorry to read about your disappointment. Most of our guests are very happy with the Club level service, lounge, and breafkast. We do hope you will change your mind and come back to give us another try at some point in the future. With kind regards, Palmer Colamarino Hotel Manager More

Greetings Nancy and thank you for your positive words and review, especially on our friendly and efficient service! We do hope you will come back to see us again soon as promised. Safe travels, Palmer Colamarino Hotel Manager More

Dear Ms. Nally, We are so very sorry for your disappointment, especially during the breakfast service. It is our sincere aim and priority to provide a positive overall hotel experience to all our guests, even during busy periods of very high occupancy such as you experienced. We very much regret to hear that you did not have a positive impression... More