Thank you Benjamin for your review. We are glad to read that you had an overall positive impression of our hotel, especially the "excellent service" that we strive to achieve for all our guests! We are continuing to work with our owning company on planning the renovation of our guestrooms and public areas starting in the (hopefully-not-too-distant) future. We hope... More

Thank you for taking the time to leave a review. We are glad that you found your stay to be good value for money overall, and that you found our staff friendly and the levels of service and cleanliness to be very good. The Manhattan parking facility behind the hotel is not owned by the hotel, but the front desk... More

Dear Alessandro - Thank you for your comments. Please know that the management team continues to discuss the renovation planning with our owning company which should start in the (hopefully not-too-distant) future. For the staff, we are surprised to read your comments because, with respect, we generally receive quite good comments on our staff helpfulness, professionalism and Sheraton attitude! We... More

We appreciate your positive words and scores, your recommendations to others are much appreciated! We are especially glad that you took advantage of our central location, and that you found our staff to be "courteous" and the rooms to be "spacious and clean." Look forward to seeing you back again soon at the Sheraton, Palmer Colamarino Hotel Manager More

Thank you for your overall positive review and great ratings. Our "very attentive and helpful" staff appreciates it very much! As points of accuracy/clarification, our in-room internet access (wired or wireless) costs only 5 Euros for Standard Internet 24 hour access, and as our guest you receive TWO complimentary log-ins each day, for up to 30 minutes each. In additon... More

Dear Alex - Thank you for your review and overall positive comments (except for the dinner which we are very sorry to hear was not to your liking :-/ ). We really look forward to having you come try us again during your next stay in Brussels! All the best, Palmer Colamarino Hotel Manager More

Dear UK traveller, Thank you for taking the time to leave your review. We are glad that you enjoyed the large and comfortable room and Sweet Sleeper bed. As the receptionist should have explained to you (and apologies if it was not well explained), it is Sheraton's standard policy to block 50 Euros per day on your credit card for... More

Thank you for your complete review and positive comments and ratings, very much appreciated! We do hope you will come back soon to your Sheraton "home-away-from-home" in Brussels for all the amenities and central location as you have mentioned :-) Very kind regards, Palmer Colamarino Hotel Manager More

Dear traveller - We are sorry to read of your disappointment opn certain aspects, although we are very glad to hear that you think our service is top ranking :) For a point of accuracy, our rooftop swimming pool is kept at a constant temperature of 26 degrees celsius. And I'm not sure we understand your comment on not receiving... More