We stayed here during the Easter hols for 1week, we were two families with 3 children btwn us...initially we had booked the mitsis rinella beach but got an email from holiday company 2wks before departure saying it wasn't ready to open and we had been moved here..I'm so glad we were....the first 2 days it was windy but the rest... More

This is a massive property, very popular with families. The place was swarming with children when we were there. So if you are looking for peace and quiet, this is not the place for you. Also, it is very far from Heraklion town. The city is not accessible unless you have your own car. Taxis are quiet steep to and... More

we arrived on 1st may with my sister from guernsey and her teenage girls to this beautifull hotel iv been to 3 mitsis hotels now an cant fault any of them the staff all very nice we also managed to get in all restaurants on front which you have to book all were top class my favourite was the asian... More

We LOVED this place, staff were amazing, thanks to Nikos, Maria, Sophia, Pella,Elvis and other's for looking after us well!! i would say you are unterpaid and overworked!!! they made the place for us. our room was beautiful, cleaner was brilliant. juice and water eveery day in the room, which was an added bonus. cannot belive some folk say staff... More

As the hotel is quite new the place is very clean and the rooms very spacious. Pools are lovely and the layout of the grounds are fabulous .....however.... It's a shame the management don't train their staff on how a 5* hotel should treat its guests. They say there is Internet access from the room but it took them 3... More

I travelled with my friend on the 7th April for 6 days. This hotel is amazing; the interior design makes it a wonderful place to be in. Also, the staff are very friendly and professional, but they are also very real; they understand you and help as much as they can. The entertainment night is good and funny, but they... More

Very little entertainment none around the main pool,and very little on a night not even back ground music main dinning average food ,drinks were slow to come to you,you can not get spirits at all the bars

My friend from school and I just returned from a week here, it was a last minute deal, and were moved from the original destination to this one!!! How pleased were we that the other one had not opened for the season yet!!! This hotel is absolutely fabulous!!! Impressive lobby, dedorated to make an impression, and the rest of the... More

I’m very sorry, but this hotel is a bad joke. I don’t know if this conclusion is very pertinent for all kind people from the whole globe, for all the people who went at this hotel. 5 stars?! Hmm! It’s joke! NO STARS! If the housekeeping steels from Romanian tourist chamber or forget very often gives you that small bottle... More