Hi! It was really nice to have you here in Rovaniemi and at Scandic. I hope you enjoyed your stay and if I'm not totally wrong I think the weather was just perfect in Lapland during your visit. The weather is actually still as good as it can be: clear sky, lots of sun shine and temperature around 0 degrees.... More

Hi! Thank you for your feedback you gave us on Tripadvisor. Your comments made me feel distressed and pleased at the same time which actually is a quite strange situation. As I have told before we are painfully aware of the problems our water taps cause and try just to keep up the ride and fix the matters as fast... More

Hello there! First of all I want to thank you for your comments you shared online with Tripadvisor users. Secondly I need to say I'm sorry your stay with us did not meet your expectations because of a few things. I did know we have had some problems with hot water every now and then. What I didn't know we... More

Hi! Thank you for your feedback. It really saddens me to read your stay did not meet your expectations at all. I'm so sorry for all the inconvenience our poor performance caused you and your family during your stay. I can't see any reasons why I should try to justify our actions regarding especially your room arrangements but have to... More

Hi! Thank you for your feedback which honestly saddens me as you were so disappointed with your stay with us. It seems many things went wrong and in order to avoid writing a short story here I'd better not comment on each and every fault separately. I will share your experience with our team members and give them an example... More

Hello! Thank you very much for the feedback you gave us online. It's good to read you had good time in Lapland and enjoyed your stay with us. We are painfully aware of the problem we had with our hot water. We also are quite sure about the reasons causing these problems but then again taking care of them is... More

Hi! Thank you for your comments. It saddens me to read you were not satisfied with your accommodation during your visit to Lapland. Some times people want to buy our beds because they think the beds are so good and some times our beds just don't feel good to sleep in. We have two kinds of pillows and keep the... More

Hi! Thank you! Your comments are really appreciated and I'm happy to forward your opinion to my team members. I'll inform my colleagues also with other comments we have received so they'll be aware of what our guests think of us. So thank you so much for choosing Scandic and taking some time to visit Tripadvisor.com. By the way as... More

Hi! Thank you for your thoughts and of course for choosing Scandic when travelling to Rovaniemi. I feel sorry that our hotel nor the service did not meet your expectations and you feel disappointed with the entire visit of yours. We know our rooms don't meet the very highest standards any more and that some times our service is a... More