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BEST WESTERN PREMIER Kaiserhof Wien

4.0 of 5
Frankenberggasse 10, Vienna A-1040, Austria
Hotel amenities
BEST WESTERN PREMIER Kaiserhof Wien
Ranked #12 of 361 hotels in Vienna
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494 reviews from our community

Traveller rating
    339
    125
    19
    5
    6
See reviews for
Families
87
 
Couples
238
 
Solo
24
 
Business
42
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Edmonton
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 13 May 2013 NEW

I was a bit worried about the "Best Western" affiliation, thinking this might be a pretty basic hotel, but it provided the ambiance and service of a boutique hotel. We spent three nights and enjoyed excellent service (upon request, the hotel arranged for a car to pick us up at the airport - well worth the extra cost to have... More

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KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review
Google Translation
15 May 2013

Guten Morgen! Vielen Dank für Ihren tollen Kommentar! Wir freuen uns sehr, daß Sie den Aufenthalt im KAISERHOF genossen haben!... More

Potomac, Maryland
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 13 May 2013 NEW

My husband and I and another couple checked in today for our two night stay. We reserved what we thought would be the same accommodations --- each requesting a suite. My husband and I found our suite clean and utilitarian...... Our friends were given a totally elegant suite completely modern and chic --- and when asked how our bare accommodations... More

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KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review
15 May 2013

Dear Mrs. Ratner, we are very sorry that you are not satisfied with our service and the rooms. Both reservations have been for a suite - we offer 4 suites in total at the KAISERHOF and all of them are of the same standard. It is a question of the style and the taste. Our suites are designed in different... More

Munfordville, Kentucky
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 13 May 2013

Breakfast is so wonderful that it will ruin you for any other complimentary breakfast. Service in this hotel is on the level of a boutique hotel. They provide reservations, directions, and umbrellas. Our room was spotless. Very well located with tram 1 and tram 62 in front of the hotel. We left for the airport at 4am. They had a... More

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KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review
14 May 2013

Dear Chellys, thank you very much for your great feedback! Best regards, Your KAISERHOF Team More

Germany/Malaysia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 9 May 2013

The hotel is, without doubt, excellent: Quiet side road in a central location and most attractions (Albertina, Hofburg, St. Stephansdome, Stadtpark etc.) reachable on foot. Subway (Karlsplatz) is also nearby. (It can be reached from the airport by S-Bahn and either a walk through Stadtpark or 2 subway stations). Breakfast buffet is great, staff is very helpful, the rooms are... More

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KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review
10 May 2013

Dear Klaus, great comment! Thank you for your feedback - hope to see you sson back to the KAISERHOF! Best regards from Vienna, Your KAISERHOF Team More

Rauma, Finland
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 9 May 2013

Excellent hotel in very good location. Really near to puplic transportation routes and within easy walking distance to city center. Hotel staff was very friendly and helpful. Breakfast was one of the best I have ever had in 4 star hotel. Room was cozy, bed was comfortable and area is silent... If visiting Vienna, this must be one of the... More

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KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review
10 May 2013

Dear guest, thank you for taking the time to comment your stay at the KAISERHOF - great that you enjoyed your time with us! Looking forward to welcome you back soon!!! Best regards, Your KAISERHOF Team More

Oxford
Top Contributor
83 reviews 83 reviews
36 hotel reviews
Reviews in 42 cities Reviews in 42 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 7 May 2013

The hotel is in a wonderful location, in a quiet pedestrian only street but 5 minutes walk from the main shopping street, restaurants, St Stephens cathedral and The Opera House. We caught the S bahn train from the airport to Wein Mitte station and it was then a pleasant 20 minute walk through Stadt Park to the hotel. Check in... More

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KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review
8 May 2013

Dear Maxine, tahnk you very much for your great comment and your time to comment your stay at the KAISERHOF! Wonderful to see, that you enjoyed your time with us! Hope to may welcome you back soon! Your KAISERHOF Team More

surrey England
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 May 2013

This hotel provides everything you would need for a pleasant city break in Vienna.. Being only five minutes away from the Staatsoper and tram stops as well as U-Bahn connections it could not be more convenient. Add to this amazing breakfasts, a helpful and accommodating staff , a great bar and very comfortable feather beds, then you can be guaranteed... More

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KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review
6 May 2013

Dear guests, thank you very much for taking the time to comment your stay at the KAISERHOF and your feedback - great to see that you had a good time with us and enjoyed your time in Vienna. Best regards from Vienna, Your KAISERHOF Team More

London, United Kingdom
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 May 2013

We arrived to a warm welcome and a perfectly chilled bottle of wine, which set the tone perfectly for the rest of our visit. Our room was on the 4th floor and conveniently located to the elevator. Far enough away to avoid the noise but close enough to quickly access. Along with the welcomed bottle of wine in the room,... More

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KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review
6 May 2013

Dear guests, we hope you had a comfortable journey back home - and are very happy that you enjoyed your time with us and had a nice romantic trip to the KAISERHOF! Hope to may welcome you back soon! Best regards from Vienna, Your KAISERHOF Team More

Edinburgh, United Kingdom
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 May 2013

I along with 5 friends have just returned from a 4 night stay at this hotel and we all thoroughly enjoyed the Kaiserhof Hotel and Vienna itself. The hotel was spotlessly clean, the staff extremely efficient and friendly, the location very good and the price we paid was very favourable compared to others of inferior quality. The hotel is situated... More

Was this review helpful? Yes 2
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review
3 May 2013

Dear guest, great comment - thank you very much for your feedback to your stay at the KAISERHOF - hope you and your friends had a comfortable journey back home. Best regads from Vienna, Your KAISERHOF Team More

Scotland
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 May 2013

Very friendly staff, clean and comfortable. Free, and more importantly for a business trip, fast internet access. Very good breakfast and close to TU Wien, all in all a great little hotel. I'll definitely be back. It's also 5 mins walk from Karlsplatz U-Bahn station which makes it very easy to get to from the airport shuttle.

Was this review helpful? Yes
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review
3 May 2013

Dear "cannonfoda", thank you very much for your great feedback to your recent stay at the KAISERHOF - we are very happy that you enjoyed your stay and felt comfortable with us! Hope to may welcome you back soon for private or again business stay! Best regards, Your KAISERHOF Team More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Very good(14)
  • Breakfast buffet(8)
  • Friendly and helpful(6)
  • Fresh fruit(5)
  • Bar area(4)
  • Opera house(4)
  • Night stay(4)
  • Junior suite(3)

Additional Information about BEST WESTERN PREMIER Kaiserhof Wien

Address: Frankenberggasse 10, Vienna A-1040, Austria
Region: Austria > Vienna
Amenities:
Fitness Centre Free Breakfast Free High-Speed Internet Pets Allowed Room Service Suites
Hotel Style:
#4 Family Hotels in Vienna
#11 Luxury Hotels in Vienna
#23 Business Hotels in Vienna
#42 Romantic Hotels in Vienna
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The KAISERHOF was built in 1896 (last renovation 2012). The familiar hotel (private running hotel) is located in a quiet area, centrally located in the heart of Vienna. The State Opera House, St Stephans Cathedral and the Naschmarkt are nearby. Bus, Tram and Metro-Station nearby.The natural friendliness of the staff, best quality service, and real love of detail give the hotel a uniquely attractive ambience. Tradition and the modernity combine here with true Austrian charme!Breakfast-Buffet also offers GLUTEN- and LACTOSE-FREE products. 74 rooms on 6 floors. Categories: Classic, Superior, Luxury, Junior-Suites, Suites and special ANTI-ALLERGY Rooms are available. Fee W-Lan, public garage nearby. All rooms are equipped with aircondition and tea-& coffeemaker, minibar. Small Wellness-Area. ... more   less 
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Also Known As:
Best Western Premier Kaiserhof Wien Hotel
Best Western Premier Kaiserhof Wien Hotel Vienna
Best Western Hotel Vienna
Best Western Vienna
Vienna Best Western

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BEST WESTERN PREMIER Kaiserhof Wien
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