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BEST WESTERN Lansdowne Hotel

3.0 of 5
King Edward's Parade, Eastbourne BN21 4EE, England
Hotel amenities
Ranked #18 of 40 hotels in Eastbourne
4.0 of 5 stars 86 Reviews
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86 reviews from our community

    Trip type
Traveller rating
    25
    28
    17
    10
    6
Date Rating
John B
Poole, United Kingdom
1 review
5 of 5 stars Reviewed 1 February 2012

We booked this hotel for a special occasion family Sunday luncheon, and stayed for days before and after in the hotel. From the moment we first started communication prior to arriving, I felt we were dealing with true professionals. Once we arrived this was more than confirmed. The staff were at all times very helpful, and attended to all our... More

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clairepj, Guest Relations Manager at BEST WESTERN Lansdowne Hotel, responded to this review
2 February 2012

I was delighted to read your comments and appreciate your feedback and pleased that you and your guests enjoyed their stay. We look forward to welcoming you back to the hotel hopefully in the near future. Many thanks More

L_B190722
Eastbourne, United Kingdom
1 review
1 helpful vote
2 of 5 stars Reviewed 25 January 2012
1
person found this review helpful

I recently went for lunch at the Lansdowne and was appalled at the quality of food and service received. The food was cold and the potatoes hard, and the staff were unhelpful, with limited grasp of the English language. Drinks orders were continually wrong and a staff member was sarcastic and rolled his eyes when I informed him of the... More

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clairepj, Guest Relations Manager at BEST WESTERN Lansdowne Hotel, responded to this review
2 February 2012

I was sorry to read your comments and I can confirm that we have received your letter and that the proprietor is responding to your personally. More

Cathy-Freeman
St Albans, United Kingdom
Contributor
13 reviews
7 helpful votes
4 of 5 stars Reviewed 23 January 2012
1
person found this review helpful

From the moment we arrived to the minute we left we felt nothing was too much trouble. Our cases were small but we were still offered help to carry them up to the room. Staff were polite and friendly at all times - room was slightly tired but cleaned each day. Hotel is undergoing refurbishment but this was carried out... More

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clairepj, Guest Relations Manager at BEST WESTERN Lansdowne Hotel, responded to this review
30 January 2012

Thank you for taking the time to let us know how much you enjoyed your visit and we look forward to welcoming you back soon. More

andre m
loughborough
2 reviews
2 helpful votes
5 of 5 stars Reviewed 24 December 2011
1
person found this review helpful

from check in to check out we recieved five star treatment the staff were polite, helpful and nothing seemed to much trouble for them .The food was very good, excellent breakfast and reasonably priced snacks ie cream teas ect. The rooms were clean and fully serviced every day fresh towels daily if required. the hotel is located on the sea... More

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clairepj, Public Relations Manager at BEST WESTERN Lansdowne Hotel, responded to this review
11 January 2012

Thank you for the very kind comments you made following your recent visit to the Best Western Lansdowne Hotel and am pleased you have signed up to the Best Western Rewards scheme. We look forward to welcoming you again soon! More

Markyacton
London
1 review
1 helpful vote
1 of 5 stars Reviewed 23 December 2011
1
person found this review helpful

I have a small dog and your website shows that you offer many award winning Pet Friendly hotels. Your website says that restrictions apply and to check before booking. I checked the hotel in Eastbourne was Pet Friendly and the website said that it was and telephoned to make a reservation. Whilst making the booking the operator phoned the hotel... More

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clairepj, Public Relations Manager at BEST WESTERN Lansdowne Hotel, responded to this review
11 January 2012

I was very sorry to read your comments regarding your recent stay at the hotel and hope that you have received my email I sent. I again apologise for the confusion with regard to your reservation and the welcome you were given upon arriving at the hotel, this is certainly not the standard of service we expect from our staff... More

quilwils
Kettering, Northants
Reviewer
3 reviews
5 of 5 stars Reviewed 28 November 2011

Right on the front yet near the centre and Congress theatre. A large Victorian hotel. Helpful and friendly staff. You got the feeling nothing was too much trouble. Even though I only had a small case they offered to carry it in and out. A comfortable lounge with lots of arm chairs and a newspaper to read. After watching many... More

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clairepj, Guest Relations Manager at BEST WESTERN Lansdowne Hotel, responded to this review
2 December 2011

I am very pleased that you appreciated all that the Lansdowne has to offer, such as it’s excellent position and the standard of service offered by our staff. I very much look forward to welcoming you back on future occasions, and thank you for taking the time to let us know how much you and your associates enjoyed their stay... More

Shotokan
South West England
Contributor
17 reviews
28 helpful votes
3 of 5 stars Reviewed 25 November 2011

This review like many of my others is as a lone business traveller The Lansdowne in November is a nice hotel, at the far end of the prom but easily walking distance to the hub of Eastbourne with its restaurants and bars. Parking was easily achieved outside in the street for the bargain price of £1.00 till 11.00am the next... More

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clairepj, Public Relations Manager at BEST WESTERN Lansdowne Hotel, responded to this review
2 December 2011

Firstly I must thank you for all the positive comments you made following your recent stay at the hotel. However, I can only offer my apologies for the problems you experienced with the WIFI. We have recently had issues with the provider which our IT specialist has been working to resolve, but this does not excuse the fact that you... More

DILLY1
SUTTON,SURREY
Senior Reviewer
7 reviews
9 helpful votes
3 of 5 stars Reviewed 22 November 2011

Havingread the reviews before I arrived I was expecting a pleasant stay, however my expectations were sunk by the abrupt and sometimes rude service I experienced by the receptionists. My experience was that anything was too much trouble.This was a shame because on the whole the rest of the staff were very helpful, despite english was not always their first... More

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clairepj, Guest Relations Manager at BEST WESTERN Lansdowne Hotel, responded to this review
29 November 2011

I was very sorry to read that the welcome you were given upon arriving at the hotel was less than courteous. This is certainly not the standard of service we expect from our staff and we have discussed your comments with our Receptionists at some length. However, I was pleased that you found the rest of our staff to be... More

piggy909
pasadena, ca
Contributor
17 reviews
5 helpful votes
4 of 5 stars Reviewed 19 November 2011
1
person found this review helpful

We couldn't ask for a better view. Room on the 3rd floor overlooking the ocean. We even had our own personal seagull that liked to sit on the balcony. The price was a bit steep for the aging accomodations but it was clean and the beds were comfortable. The staff were very sweet but after the kitchen fire that evacuated... More

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clairepj, Guest Relations Manager at BEST WESTERN Lansdowne Hotel, responded to this review
21 November 2011

I am glad that you appreciated the spectacular views over the sea from the front of the Lansdowne Hotel. However, we cannot guarantee that you will always have a personal seagull on your balcony! I am sorry that you were inconvenienced by the fire that broke out in the hotel kitchen during your stay. For their own safety guests and... More

PebblesDevon
Devon
Reviewer
3 reviews
4 of 5 stars Reviewed 18 November 2011

At short notice we needed a hotel that took dogs for the weekend, whilst we visited family and friends and the Lansdowne delivered just that. We had a lovely large family sea view room- very comfy and Tessa our greyhound had her own dog blanket and water bowl, provided by the hotel. If you are after a boutique hotel, The... More

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clairepj, Guest Relations Manager at BEST WESTERN Lansdowne Hotel, responded to this review
21 November 2011

I was very pleased to read that you, and Tessa your greyhound, enjoyed your recent stay at the Lansdowne. We are well aware that many people wish to take their dogs with them on holiday, and the Lansdowne is pleased to make them welcome. I am glad that you appreciated our hotel’s “charm and character” and found the staff to... More

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BEST WESTERN Lansdowne Hotel Also Known As

  • Best Western Eastbourne
  • Eastbourne Best Western
Address: King Edward's Parade, Eastbourne BN21 4EE, England

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BEST WESTERN Lansdowne Hotel
Show the lowest price for this hotel* (from our partners)
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