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The Grand Ash Hotel Reviews, Llandudno

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All 65 Llandudno hotels

The Grand Ash

Gloddaeth St, Llandudno LL30 2DB, Wales
Hotel amenities
The Grand Ash
10 traveller photos
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42%
Ranked #61 of 65 hotels in Llandudno
3.0 of 5 stars 59 Reviews
Most recent review
“Great value”
4 of 5 stars Reviewed 5 June 2013
Roy593 Huntingdon, United Kingdom
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59 reviews from our community

    Trip type
Traveller rating
    5
    18
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Date Rating
Huntingdon, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Great value”
4 of 5 stars Reviewed 5 June 2013

I went with a coach tour party and stayed several nights. The double room was very basic and small with only one chair for two people but the breakfast and evening meal was excellent and better choice than at a four star hotel I stayed in at another resort. Staff were, without exception, helpful and friendly. With this in mind... More

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Gemma A, Manager at The Grand Ash, responded to this review
11 June 2013

Thank you for your constructive feedback, following your recent stay with us. We know there are some areas and rooms which need upgrading within the hotel, however we pride ourselves on the level of service provided, which does help us to overcome this and I was pleased that your comments are reflective of this. Both Rob and I agreed that... More

Manchester, United Kingdom
1 review
“Very bad”
1 of 5 stars Reviewed 24 May 2013

Stayed here a a private guest. Rooms where tidy but very basic. Manager. Called rob was very rude and lacking in people skills. If u could find him that is. Does not work after 6pm most nights. The way he speaks to his staff is very bad. Would never go to this hotel again. AVOID AVOID AVIOD

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Andrew P, Hotel Group Operations Manager at The Grand Ash, responded to this review
31 May 2013

Many thanks for your recent review Pleas accept my sincere apologies if we did not meet with your expectations on this occasion. I will speak with Rob re your comments as Rob is usually a very good team player and does not speak down to his staff and all work related conversations are done in private and away from guests... More

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stoke-on-trent
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Make your own mind up!”
5 of 5 stars Reviewed 30 April 2013

Like others after reading reviews i was a little worried, glad i decided to make my own decision! Very welcoming, friendly staff, good size twin room(7), very clean with crisp fresh bedding and towels. Good sized full english breakfast, with choice of cereal of fresh fruits to start. Nice little bar with by the looks of it entertainment most nights.... More

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Gemma A, Manager at The Grand Ash, responded to this review
7 May 2013

Thank you for your recent review of your stay with us recently. I was pleased to read your positive comments and have passed these on to Rob and his team who will be pleased to read them. We certainly hope you will be back to stay with us again at some point in the future. With Kind Regards More

Herts
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
“Well done Mr Brown”
3 of 5 stars Reviewed 27 April 2013

This hotel seems to be owned by a coach company. The reception was excellent with the manager welcoming the tour on the coach. But then things deteriorated.Forty travellers and one lift limited to four passengers. Then,waiting for the cases to be bought up! The "double" room was a"single" with a double bed; the only toiletries were two very small bars... More

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Gemma A, Manager at The Grand Ash, responded to this review
30 April 2013

Thank you for your constructive feedback, following your stay at the Grand Ash Hotel, Llandudno recently. We know there are some areas and rooms which need upgrading within the hotel, however we pride ourselves on the level of service provided, which does help us to overcome this and your comments are certainly reflective of this. I was sorry to read... More

Bedford
1 review
1 helpful vote 1 helpful vote
“Roy R”
3 of 5 stars Reviewed 24 April 2013

Stayed for three nights (Llandudno & Snowdonia tour) which was good value. i did not expect a 4 star hotel for what I had paid therefore was not disappointed. Staff were courteous and helpful. Double room was spartan but clean but only one chair in bedroom for two adults. Room tidied and cleaned to good standard. Oldish tv was working... More

Was this review helpful? Yes 1
Gemma A, Manager at The Grand Ash, responded to this review
30 April 2013

Thank you for your constructive feedback, following your stay at the Grand Ash Hotel, Llandudno recently. We know there are some areas and rooms which need upgrading within the hotel, however we pride ourselves on the level of service provided, which does help us to overcome this and your comments are certainly reflective of this. Both Rob and I agreed... More

Dereham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“April 2013”
4 of 5 stars Reviewed 22 April 2013

Almost didn't go after reading some reviews which would have been a mistake. Yes it is a basic hotel but I found it clean. White sheets and towels. No staining and clean hand towel daily. Staff very efficient and friendly. Menu had plenty of choice each day and food, while not cordon bleu was very acceptable. Service was speedy. Good... More

Was this review helpful? Yes
Gemma A, Manager at The Grand Ash, responded to this review
30 April 2013

Thank you for your constructive feedback, following your stay at the Grand Ash Hotel, Llandudno recently. We know there are some areas and rooms which need upgrading within the hotel, however we pride ourselves on the level of service provided, which does help us to overcome this and your comments are certainly reflective of this. Both Rob and I agreed... More

Manchester, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
20 helpful votes 20 helpful votes
“Totally abysmal!”
1 of 5 stars Reviewed 15 April 2013

Just returned from a weekend visit (Magical Mystery Tour) from this awful hotel. Our triple room was unclean, cracked window, unable to close bathroom door and so on. Food was very mediocre (we went out on the 2nd night). Returned 1st night at 11.30 unable to successfully use the front door key to be greeted by the receptionist/porter in just... More

Was this review helpful? Yes
Gemma A, Manager at The Grand Ash, responded to this review
30 April 2013

Thank you very much for taking the time to provide us with your constructive feedback, following your recent stay with us. We know there are some areas and rooms which need upgrading within the hotel, however we pride ourselves on the level of service provided, I am sorry that you did not find this to be the case on during... More

Stoke-on-Trent
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
“Noisy Floor Boards”
3 of 5 stars Reviewed 14 April 2013

I booked a one night stay at this hotel through Bookings.com. The Hotel is a very basic hotel, the room was ok, the bar was ok, not to expensive. The breakfast was ok, pretty basic but the waiting on staff were pleasant enough. The only problem was our neighbours in room 32, we were in room 31, came in at... More

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See 10 more reviews by philbaluk for Llandudno
Gemma A, Manager at The Grand Ash, responded to this review
30 April 2013

Thank you for your constructive feedback, following your stay at the Grand Ash Hotel, Llandudno, earlier this month. We know there are some areas and rooms which need upgrading however we pride ourselves on the level of service provided, which does help us to overcome this and your comments are certainly reflective of this. We certainly hope you will be... More

Corby, United Kingdom
Reviewer
3 reviews 3 reviews
“great holiday/Corby coachparty”
4 of 5 stars Reviewed 6 April 2013

just returned from 5days holiday to Grand ash Hotel.no, the hotel is not 5 star, But the staff and the food are. The bedrooms were a bit small, but they were clean and warm .We had to turn heating off as it got to warm. Entertainment was okay,Irish comedian/singer and singing duo. Our coach passengers were mostly over sixty to... More

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See 2 more reviews by elizabehlynnm for Llandudno
Gemma A, Manager at The Grand Ash, responded to this review
22 April 2013

Thank you very much for your recent review of your stay at the Grand Ash Hotel, Llandudno. I was pleased to read your very kind comments and have passed these on to Rob and his team who will be pleased to read them. We know there are some areas and rooms within our hotel group which need upgrading however we... More

Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“NO, NO, NO!!!!!!”
1 of 5 stars Reviewed 24 March 2013 via mobile

Room fine, near centre llandudno...got back to room 11pm ready for good nights rest...room freezing...no heating??? Didnt sleep at all and shower in morning was luke warm...spoke to other guests and same in all rooms....if you want be comfortable take your own fan heater....never again!!!!

Was this review helpful? Yes
Andrew P, Hotel Group Operations Manager at The Grand Ash, responded to this review
26 March 2013

Thank you for your review. My sincere apologies for not meeting with your expectations on this occasion. I was disapointed to read your comments as this is not the normal thing to happen at the Grand Ash Hotel. I will be speaking with my general manager to find out what went wrong, and to make sure this does not happen... More

 
 
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Additional Information about The Grand Ash

Also Known As:
The Grand Ash Hotel Llandudno
The Grand Ash Hotel
Grand Ash Llandudno
Address: Gloddaeth St, Llandudno LL30 2DB, Wales
Region: United Kingdom > Wales > North Wales > Conwy County > Llandudno
Amenities:
Restaurant Wheelchair access
Hotel Style:
Ranked #61 of 65 hotels in Llandudno
Price Range: $
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The Grand Ash
Gloddaeth St
Llandudno LL30 2DB
Wales
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