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Hallmark Hotel Carlisle

4.0 of 5
Court Square, Carlisle CA1 1QY, England
Hotel amenities
Hallmark Hotel Carlisle
Ranked #12 of 20 hotels in Carlisle
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333 reviews from our community

Traveller rating
    107
    105
    64
    39
    18
See reviews for
Families
24
 
Couples
154
 
Solo
19
 
Business
65
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Reading, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 20 May 2013 NEW

2 night business stay, clean room, although bathroom a bit dated, but perfectly usable. Loads of hot water, good powerful shower. Breakfast was good, and staff helpful and friendly. Even the housekeeping staff saying good morning! Good car park arrangements, although not the easiest to find using satnav! Will use again.

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Sunderland
Contributor
12 reviews 12 reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 12 May 2013

Just returned from a 2 night break at this hotel. Great city centre location - right next to the train station and near to the shops and bars. The hotel was nice, and the room we stayed in was clean and perfectly suitable for a short break. We stayed on a dinner and breakfast deal - breakfast was lovely but... More

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hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review
13 May 2013

Thank you for your review and nice comments however my sincere apologies about the delay you encountered in the restaurant, I can assure you this is not the normal standard and I will carry out a full investigation as to why this has occurred. Apologies once again and I so hope that we can welcome you back to the hotel... More

Lincoln, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 10 May 2013

I usually look at the bad reviews when deciding about a hotel. If it's bad because the bathroom suite was the wrong colour, or you couldn't get to where you wanted because you didn't look at the map- then so what. But if it's bad because you had to wait an hour to be served, or the room was dirty-... More

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hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review
13 May 2013

Thank you for your review and I am glad that you enjoyed your stay overall. Apologies about not being greeted at breakfast sometimes when busy this is unavoidable but not meant intentionally. Apologies once again and I do hope that we can welcome you back to the hotel in the future. Yours sincerely Claire Flint General Manager More

London, United Kingdom
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 8 May 2013

it's more of a 3 star rather than a 4 star. it looks very much like premier inn with fancier curtains and cushions. the staff were all lovely and efficient and the hotel is located next to the train station which is ideal if you are travelling. their bathrooms are in real need of a refurb if they want to... More

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hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review
13 May 2013

Thank you for your review I am disappointed that we did not live up to your expectations this is not something we hear often. I am glad that staff looked after you and we do hope that you will return in the future. Yours sincerely Claire Flint General Manager More

Stirling, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 May 2013

Just returned from a weekend stay at Hallmark Hotel in Carlisle. Great location, on the doorstep of the train station and only 5mins from Lanes shopping centre. Plenty bars and restaurants catering for everyone only minutes away. Lovely clean, stylish hotel, with bar and separate dining area serving a fantastic breakfast and special orders taken for vegetarian etc. Polite and... More

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hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review
13 May 2013

Thank you for your review and your lovely comments which I will pass onto the team. I am very glad to hear that you enjoyed your stay overall and very much look forward to welcoming you back in the future. Kind regards Claire Flint General Manager More

Shotts
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed 30 April 2013

Very nice reception area, bar etc. Room was very small for a double, more like a large single room. In need of a spruce up as the cracks on the walls and ceiling were very large.Bed was spotless althought we had to clean furniture surfaces before putting anything on them and the rest of the furniture in room looked as... More

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hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review
1 May 2013

Thank you for your response and I have noted your points raised. These points will be looked into by myself and steps taken to ensure that there can be no reoccurrences in the future. Your comments regarding the young staff have shocked me as you will see from previous reports the staff get nothing but positive compliments. Thank you again... More

Manchester, United Kingdom
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 23 April 2013

Stayed at the Hallmark for two nights.The hotel is only a ten second walk from the train station. If you're travelling by car they have their own car park at the rear. The reception area is very modern and stylish as is the bar area and dinning room. Our room was a nice size and very clean as was the... More

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hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review
24 April 2013

Thank you for a wonderful review and such lovely comments especially about the team, they will be thrilled by your praise of them. I am very glad that you enjoyed your stay and very much look forward to seeing you again in the near future. Once again thank you. Kind regards Claire Flint General Manager More

Bolton, United Kingdom
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 21 April 2013 via mobile

Located only yards from Carlisle station and only a couple of minutes walk from both the shopping and nightlife areas of Carlisle, the Hallmark is ideally situated for all travellers. Friendly helpful staff throughout including various email correspondence prior to arriving. Contrary to other reviews, we experienced no excessive noise problems being in room 319, facing the Citadel, on a... More

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hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review
24 April 2013

Thank you for your great review we very much appreciate it and will pass on your comments to the team. Very much look forward to welcoming you back to the hotel again soon. Kind regards Claire Flint General Manager More

Southport, England, United Kingdom
Top Contributor
51 reviews 51 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 20 April 2013

We stayed here last year, it was nice weather we did not eat in the restaurant, but the rooms were comfortable, bathrooms were big enough and we didn't hear much noise from other room's or outside, they have a car park that can be used, behind the hotel. it is right outside the train station, which I suppose would be... More

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hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review
24 April 2013

Thank you for your lovely review and we are glad that you enjoyed your stay with us. Glad to hear that you will visit again and we look forward to welcoming you back soon. Kind regards Claire Flint General Manager More

Leicester, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 8 April 2013

Stayed here for 3 nights combining business and pleasure and had an excellent time. Our room was spacious, comfortable and clean. The location is excellent for walking around the town centre and visiting the castle and museums. Breakfast was very good and we ate in the restaurant one night and thought the food was excellent, one of the best moule... More

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hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review
9 April 2013

Thank you for your lovely review delighted that you enjoyed your stay with us. I will pass on all your comments to the team they will delighted with them. Look forward to seeing you again soon. Kind regards Claire Flint General Manager More

 
 
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Additional Information about Hallmark Hotel Carlisle

Address: Court Square, Carlisle CA1 1QY, England
Region: United Kingdom > England > Cumbria > Carlisle
Amenities:
Bar/Lounge Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #12 of 20 hotels in Carlisle
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Hallmark Hotel Carlisle is an elegant Victorian building dating from 1859. With a prime city centre location fronting Carlisle’s historic Court Square makes Hallmark Hotel Carlisle one of the most convenient hotels in the city. Business and leisure guests alike benefit from FREE Parking (limited), alternative parking payable locally, FREE WiFi and truly excellent customer service. ... more   less 
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