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Holiday Inn Express London - Heathrow T5, an IHG Hotel

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Traveller (528)
Room & Suite (149)
Dining (70)

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About

#2 of 24 hotels in Slough
Location
Cleanliness
Service
Value
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Free breakfast
Airport transportation
Business Centre with Internet Access
Conference facilities
24-hour security
Baggage storage
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Vending machine
Shuttle bus service
Meeting rooms
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Flatscreen TV
Bath / shower
Telephone
Iron
Wake-up service / alarm clock
On-demand films
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Modern
Family
Languages Spoken
English, Hindi
4.0
4.0 of 5 bubbles2,954 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Nestled near Heathrow T5, the Holiday Inn Express London, an IHG Hotel, garners accolades for its variety-laden breakfast and the dedication of its staff. Its strategic location is a stone's throw from local attractions, although it's not on the airport premises. While rooms are celebrated for their cleanliness and coziness, concerns over noise and dated aesthetics have been voiced. The hotel's warm ambiance might occasionally be marred by loud music. Despite criticisms regarding parking fees and food quality, many guests appreciate the value offered, especially the parking deals and complimentary breakfast.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Service
Friendly
Amenities
Satisfactory
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2,954Reviews74Q+A100Room tips
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Anna B wrote a review Mar 17
1 contribution
Everting just perfect , service amazing very friendly and helpful . 100% will be back . Thank you for everything what they’re doing. Service and food at the brackets just what you need in the morning. Rooms always clean and service perfect as well management very good and helpful Happy happy 😊
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rafiul Chokdar, Guest Services / Front Office at Holiday Inn Express London - Heathrow T5, an IHG Hotel
Responded 2 days ago
Dear Guest Thank you for your kind feedback. It was a pleasure to have you as our guest. We take great pride in our quality services and team effort. Your reviews and feedbacks keep us stay motivated and try to reach excellence. We would love to welcome you on another occasion. With Kind Regards Rafi Night Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mark and Kerry R wrote a review Jun 2023
2 contributions6 helpful votes
Hotel's Favourite
Good quality food at reasonable price, friendly staff and well organised. Room is also good value for money given it’s location close to Heathrow Terminal 5, overall good experience and would recommend to others
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Dritan Daci, Guest Services / Front Office at Holiday Inn Express London - Heathrow T5, an IHG Hotel
Responded Jul 4, 2023
Dear Guest, Thank you for your review. We are pleased to hear your overall experience was good and you would recommend us. We look forward to welcome you back again in future. Sincerely, Dritan D Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Beth Hodgkinson wrote a review Mar 14
Lancashire, United Kingdom276 contributions132 helpful votes
Stayed a couple of times for a pre and post airport trip. Bar staff and check in staff were friendly, room rate was reasonable and room size was of a decent size. Was also very clean and shower was powerful. Would stay again if flying out of Heathrow
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rafiul Chokdar, Guest Services / Front Office at Holiday Inn Express London - Heathrow T5, an IHG Hotel
Responded 5 days ago
Dear Guest Thank you for your gracious feedback. It was a pleasure to have you as our guest. We take great pride in our quality service and team work. Your feedback keeps us stay motivated on our mission. We would love to welcome you on another occasion. With Kind Regards Rafi Night Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Alin V wrote a review Mar 11
1 contribution
Decent prices, close to the airport, good option to stay for a layover. Clean rooms. Breakfast is average but will do if you have no other alternative. Shout out to Mrs Elena at the bar in the lobby - great service, very friendly and accommodating!
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rafiul Chokdar, Guest Services / Front Office at Holiday Inn Express London - Heathrow T5, an IHG Hotel
Responded 1 week ago
Dear Guest Thank you for your kind feedback. It was a pleasure to have you as our guest. We take great pride in providing quality customer service and I will definitely send your regards to Elena. We look forward to welcome you on another occasion. With Kind Regards Summam Shahid Duty Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jennifer C wrote a review Mar 10
1 contribution
Paid for full English breakfast, only to be told on check in that breakfast starts at 7am. So l will be given a bag with orange and yoghurt. Paid £15 per person for this. Rip off!! Why are charging guests for services you can’t provide you need to include in booking information advising guests not pay for breakfast if they have any early morning flight as you don’t serve food until after 7am
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Don’t waste your money buying the breakfast. The location is poor aswell
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rafiul Chokdar, Guest Services / Front Office at Holiday Inn Express London - Heathrow T5, an IHG Hotel
Responded 1 week ago
Dear Jennifer I would like to apologize for the inconvenience you faced regarding breakfast timing, especially during weekends breakfast starts from 07.00am to 10.30 am, Our rate comes with breakfast so if you could kindly provide your email address I would be able to contact you and look into your case. I sincerely apologize for any misunderstanding regarding this. Finally, I would like to thank you for your response and your reviews and feedbacks always helps us to improve our quality of services. With Kind Regards Rafi Night Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Joe B wrote a review Mar 8
1 contribution
The customer service was great. I was properly greeted and so was throughly informed about the amenities available and how I can access them. I was also informed of the immediate area surrounding the hotel. Muhammad was at the desk and he provided proper customer service beyond average by far.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rafiul Chokdar, Guest Services / Front Office at Holiday Inn Express London - Heathrow T5, an IHG Hotel
Responded 1 week ago
Dear Guest Thank you for your kind feedback. It was a pleasure to have you as our guest. We take great pride in providing quality customer service and I will definitely send your regards to Mohammad. We look forward to welcome you on another occasion. With Kind Regards Rafi Night Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Michael W wrote a review Mar 7
1 contribution
This was an incredibly bizarre one-night hotel stay. I booked a room at the Holiday Inn Express Heathrow T5 because, well, I thought it was actually located at Terminal 5. Spoiler alert - it’s not. From Terminal 5, you have to either take a bus or a taxi some 15 to 20 minutes away to get to the hotel. After checking into the hotel, I went to my room, which appeared to be cleaned and made up, however, the trashcan was full of rubbish from previous guests. I might have overlooked the issue and just thrown the trash bag away in the hallway myself, but when I went to do so, I noticed that in addition to the used pantyhose an empty make up box, there is also a dirty used surgical facemask in the trash… which gave me concern that the previous occupants had been sick, and now I was inheriting their suspectfully-cleaned room? I went down to the front desk to express my concern, and the desk agent offered to move me to another room, and to credit my account with 2000 bonus points for my convenience. I told her that I appreciated that and asked her that when we vacated the dirty room, did she just want me to leave the keys in the room? she told me that I would half to bring them down to the desk myself. Seriously? And as of this writing, an addition of only 1000 bonus points have been added to my IHG account. Certainly not the end of the world… But why lie? Why tell me that you’re going to credit me 2000 and then only credit 1000? I am inconvenienced and already had to make an additional trip downstairs, and then I’m told that I have to bring the keys from the first room back downstairs. When I did so, the desk agent was looking at a cell phone with another coworker and giggling away, seemingly put out that I interrupted them by returning the keys as requested. All that said, once settled in the new room, the water temperature and pressure in the shower were excellent. The beds were and extremely comfortable, and the hotel overnight was extremely quiet and restful. The hot breakfast in the morning was complete and very good. This was such a mixed bag of good and bad experiences at this hotel, but the misleading name and location are enough for me to recommend finding anywhere else to stay while flying through Heathrow, Cheers.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Stay somewhere else.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rafiul Chokdar, Guest Services / Front Office at Holiday Inn Express London - Heathrow T5, an IHG Hotel
Responded 1 week ago
Dear Guest Thank you for your feedback. I wholeheartedly apologize for the inconvenience you had during your stay. If you could kindly provide us your email address, we will investigate and update you on your case especially in regards to the 2000 points that you never received. With Kind Regards Rafi Night Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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John P wrote a review Mar 6
1 contribution
Standards are maintained across the hotel and always a pleasure to stay at. A friendly team who go the extra mile to make each stay a memorable 😊. Great location for both business and leisure with some fantastic attractions close by including Legoland and Thorpe Park along with easy access to London and Heathrow.
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Date of stay: March 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rafiul Chokdar, Guest Services / Front Office at Holiday Inn Express London - Heathrow T5, an IHG Hotel
Responded 1 week ago
Dear Guest Thank you for your kind and gracious feedback. Your appreciation truly help us to go an extra mile and acheive the customer service we would like to provide to our guests. It has been a great honor in making your stay memorable and we would love to welcome you on another occasion. With Kind Regards Rafi Night Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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David H wrote a review Mar 6
21 contributions2 helpful votes
Great 1 night stay in room 360 following a 5hr drive for daughters job interview at DHL which was only a 10 minute drive away from the hotel so location was ideal.... traffic wasn't bad at all in the area surprisingly. Never stayed in an Express Holiday Inn before so wasnt sure what to expect, especially for a hotel so close to Heathrow. Reception staff Alicja who checked us in was very friendly. Bar and dining area lovely. Great breakfast included in the price, full english and continental with good quality bacon, sausages, scambled eggs etc. Rooms clean, quiet, spacious, well decorated and equipped with really comfortable beds for a great sleep. Similar to premier inn. Great value for money so close to the airport. Would definitely stay again if visiting the area or airport. Thanks
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rafiul Chokdar, Guest Services / Front Office at Holiday Inn Express London - Heathrow T5, an IHG Hotel
Responded 1 week ago
Dear Guest Thank you for your kind feedback. We strive for quality service and personalized experience for our guests and your reviews and feedbacks helps us to excel at our work. We take great pride in delivering the customer service we do but it is only possible with your appreciation. It was a great pleasure to have you as our guest and we would love to welcome you on another occasion. With Kind Regards Rafi Night Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ming M wrote a review Feb 2024
Swindon, United Kingdom2 contributions
I have been a loyal IHG Ambassador and a frequent guest at the Holiday Inn Express London Heathrow T5 for several years. Unfortunately, my recent stays in January 2024 have left me with a significantly diminished opinion of the hotel, and I feel compelled to share my experience. The hotel's decline in quality is palpable, and it's disheartening to witness. Under the current hotel operations manager and front desk manager, the overall guest experience has deteriorated. The front desk manager's attitude was notably unpleasant and seemed discriminatory, showing a lack of consideration for guests' requests. One of the most disappointing aspects was the apparent insincerity in the staff's interactions. The fake smiles, devoid of genuine hospitality, left a lasting impression. It's disconcerting when a place that used to feel welcoming now seems to prioritize a facade over authentic customer service. Furthermore, the room conditions during my stays were far from satisfactory. Multiple issues were evident, including loose floor tiles, a blocked sink, and a shower basin emitting an unpleasant odor. Some rooms had broken inner window locks, compromising security and privacy. Additionally, in certain rooms, the TV channels were not functioning properly, fridge not working at all in the room, adding to the overall inconvenience.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled on business
Room Tip: Avoid this hotel, don't waste your money, Premier Inn or other hotels nearby are much value for...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn Express London - Heathrow T5, an IHG Hotel
Responded 1 week ago
Hi Ming M, Thank you for staying at our Holiday Inn Express London - Heathrow T5. We appreciate having you as one of our IHG One Rewards Ambassador members. We deliver superior value through our brilliant basics and a little more where it matters most. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management team for proper handling of these things you mentioned. I also sent you a private message to extend our sincere apology. We value all the feedback we receive, as this is our best resource for improvement. We are hoping to see you again soon. Yours in hospitality, Dominador R. Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$102 - C$168 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express london-heathrow t5 hotel slough
LOCATION
United KingdomEnglandBerkshireSlough
NUMBER OF ROOMS
300
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Holiday Inn Express London - Heathrow T5, an IHG Hotel - UPDATED 2024 Prices, Reviews & Photos (Slough, England) - Tripadvisor

Frequently Asked Questions about Holiday Inn Express London - Heathrow T5, an IHG Hotel
Which popular attractions are close to Holiday Inn Express London - Heathrow T5, an IHG Hotel?
Nearby attractions include Colnbrook Museum (1.0 km) and Saint Thomas Church (1.2 km).
What are some of the property amenities at Holiday Inn Express London - Heathrow T5, an IHG Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Holiday Inn Express London - Heathrow T5, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Holiday Inn Express London - Heathrow T5, an IHG Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a snack bar during their stay.
Is parking available at Holiday Inn Express London - Heathrow T5, an IHG Hotel?
Yes, paid private parking on-site and paid public parking on-site are available to guests.
What are some restaurants close to Holiday Inn Express London - Heathrow T5, an IHG Hotel?
Conveniently located restaurants include The Ostrich Restaurant, Toby Carvery Langley Slough Restaurant, and The Montagu Arms Harvester.
Does Holiday Inn Express London - Heathrow T5, an IHG Hotel have airport transportation?
Yes, Holiday Inn Express London - Heathrow T5, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Holiday Inn Express London - Heathrow T5, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express London - Heathrow T5, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Holiday Inn Express London - Heathrow T5, an IHG Hotel?
The staff speaks multiple languages, including English and Hindi.
Are there any historical sites close to Holiday Inn Express London - Heathrow T5, an IHG Hotel?
Many travellers enjoy visiting St. George's Chapel (4.9 km), Runnymede National Trust (5.0 km), and Windsor & Royal Borough Museum (5.0 km).