whats up with people always on the moan this is a cheap hotel what do you want if you want 5 stars go to one, the girl on the desk was spot on no faults with her at all people should get a life and stop moaning , breakfast was nice the sausages was good, and hot as well ,... More

went here last night, we booked into penthouse suite which was ok, dated but ok went for evening meal and it was terrible, honestly it was fit only for my dogs, i complained to manager, a skinny little boy with a terrible attitude, he simply told us if we where not happy then leave, as it was nothing to him... More

Me and my friend stayed for one night at The Grand Hotel, and I am so glad it was just the one! Checking in was easy and quick enough, but the receptionist failed to inform us that our room was in the basement, so we were walking around for a while before another guest had to help us find our... More

Seriously, anyone looking at booking this hotel I would certainly think again. The hotel room was appalling!! The first room we got put into 2016 (the dungeon) as the staff refer to it as, someone had used the toilet! And there were pubic hairs on the bed. We complained and got moved next door, which was just as bad. We... More

We paid 25 pound for a club room as we got it uograded because it was my birthday. The entrance was the shambles. There were people queing all over the place. I think they could make check in so much nicer if they used the space. The lifts take AGES. And are tiny! We got to our room. Was big,... More

At first glance the hotel looks as grand as the name but looks can be deciving!! The service at the desk was awful not at all bothered with our disappointment of the first room we arrived at wall paper falling off! Mould on wall! Shower room awful! we went back to reception and was allocated a different room which was... More

We stayed in this amazing hotel as part of a package with a coach tour of North Yorkshire. Sad to say that the outside grandeur is not generally reflected inside. Our room was on the 6th floor which requires the use of two separate lifts; first to the 5th floor then a short walk to the other which only serves... More

I was unsure whether to give this a 3 or 4 stars. I chose 4 because when it came down to rating the service, location etc, it averaged 4 stars. ROOMS: I believe we got the best experience from The Grand as we stayed in one of the four turret rooms. We originally had a budget deal and was stuck... More

The hotel was very nice and clean. The hotel was close to the town centre, shops and bars! A short walk to the sea front! Staff in the hotel where very nice. The room where clean and we had tea and coffee and they where topped up the next morning with fresh towels! The food was nice we had a... More