This hotel is probably the worst Holiday Inn branded hotel I have ever stayed in. I booked an executive room which was quite frankly awful. Old and tired furnishings, wallpaper hanging off around the damp window, musty stale smell, uncomfortable zip and link bed, depressing dim lighting, ancient tv, none of the usual executive room extras and not even a...
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Thankyou for your feedback about your stay with us in January. We value all feedback as it helps us to improve our standards and service. I am sorry that on this occasion you had problems with your room, and I can assure you that the areas you have highlighted to us have been addressed.
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As a Platinum Priority member I was not made at all welcome I asked for an upgrade but was told no upgrades available. When I called central reservations they were only too happy to let me book an executive room! Girl on Check In really could not be bothered. Room on top floor was very small, dated and smelt as...
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Thankyou for your feedback regarding your stay with us in January. I am sorry that you were not recognised as a Platinum Priority club member on your arrival.
We are currently offering our Priority Club Members either 500 free clubcard points, a complimentary drink in our Borders Bar or upgraded refreshments for your room. We do try wherever possible to...
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As a regular user of Holiday Inn's I must say this is one of the worst ive used, poor standards, staff who couldnt seem to care less and a hotel in need of improvements.
My room was about the size of a cupboard, with a slanting roof across the whole room, during the night I got out one side of...
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Thankyou for leaving us your comments after your stay with us in January. We value your feedback as it helps us to constantly improve our standards. I am sorry that you found the room to be small. We offer a range of rooms including Twin, Double, King size and Executive. I am disappointed that you did not enjoy your breakfast...
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Room nicely appointed, though not large. Lovely deep bath. Old CRT television with limited channels. WiFi overpriced.
Public areas were pleasant enough.
Restaurant food was just above average, although service was slow and not very attentive.
Biggest problem was the bed squeaking every time I moved!!
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Thankyou for your response. I am glad that you enjoyed your stay with us. All of our beds are routinely checked so that any problems can be resolved at the earliest opportunity.
We look forward to seeing you again soon.
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First thing: the staff here are great, which makes up for a lot of the niggles.
I stayed here for 3 nights on business, so I didn't get to see the gym facilities! There is plenty of car parking, and the bar area is comfortable and welcoming.
The rooms are rather small, and in the first room I checked into,...
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Thankyou for your feedback after your 3 night stay with us in January. I am sorry that you had problems with your internet connection. On the rare occasions that we do have with our connection we aim to get them resolved as quickly as possible. I am pleased that you enjoyed our famous Club Sandwich and the Eton Mess. Two...
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Lovely hotel. Helpful friendly staff and excellent carvery evening meal. Even though I have multiple allergies the food was more than suitable and tasted delicious: hot, clean and tasty!!! The room was clean, comfortable, like a smaller version of the Hilton. High standard of cleanliness. Would definitely recommend it to all.
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Thankyou for your feedback regarding your stay with us in October. We always aim to cater for all of our guests requirements so we I am glad that you enjoyed your meal on one of our Special Carvery nights. We look forward to welcoming you back to our Hotel in the future.
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Good value when booked with car parking for Luton airport
Booked this hotel last minute with a parking package for Luton using www.gosimply.com
Hotel ten minutes from car park and 3 mins from M1
Ideal for an overnight pre holiday
Pool is a big bonus
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Thank you for taking the time to write a review following your stay with us.
I was glad to hear that you enjoyed you stay and liked our leisure facilities. We appreciate all customer feedback as it helps us continuously improve our standards.
I hope we will have the opportunity to welcome you again in the future.
Regards
Joanna Redding...
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My second visit in twelve months. Good reliable value and service though reception at reception is a bit hit and miss. Some of the staff are so good that it creates a contrast with those who are just "working" rather than conventrating providing customer service. However as I stay in numerous hotels during the year this Holiday Inn does rate...
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Thank you for taking the time to write a review following your stay with us.
I was glad to hear that you had an enjoyable stay and the team extended a courteous welcome to you. We appreciate all customer feedback as it helps us continuously improve our standards.
I hope we will have the opportunity to welcome you again in...
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We had an early moring flight out of Luton so opted for the Park and Fly - works out cheaper than parking alone and cuts out the stress! We didn't arrive at the hotel until very late but there was no issue with check-in. There was a party on the same floor as our room, which was a concern to...
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Thank you for taking the time to write a review following your recent stay at our Hotel.
I was glad to hear that you enjoyed your stay with us and took advantage of our close proximity to the Air parks. We appreciate all customer feedback as it helps us continuously improve our standards.
I hope we will have the opportunity...
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This hotel had been a Moat Hotel previously, so the standard is mostly quite high. Good lounge & bar areas; extremely good 'accessible room' with adjacent carer room interconnecting. Executive rooms seem the same as all the others. Nice gym & pool with proper jacuzzi. £23 allowance for dinner off the a la carte, which was easily adequate. Slow service...
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Thank you for taking the time to write a review following your stay with us.
I was glad to hear that you had an enjoyable stay and found the rooms and leisure facilities to a good standard. We appreciate all customer feedback as it helps us continuously improve our standards.
I hope we will have the opportunity to welcome you...
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