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Holiday Inn Express Luton Airport

3.0 of 5
2 Percival Way, Luton LU2 9PG, England
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Ranked #6 of 23 hotels in Luton
3.5 of 5 stars 170 Reviews
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170 reviews from our community

    Trip type
Traveller rating
    31
    68
    49
    16
    6
Date Rating
sue_jewkes
Felixstowe, United Kingdom
Senior Reviewer
10 reviews
4 helpful votes
3 of 5 stars Reviewed 13 February 2012 NEW

We stayed here overnight as part of a parking and hotel package, prior to getting an early flight. We had a family room - so with 2 teenagers it was very small - but was what we expected. It was really snowy that night so the hotel was very busy - but seemed to be coping well. We had a... More

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Gibfamily
Gibraltar
Contributor
12 reviews
54 helpful votes
1 of 5 stars Reviewed 8 February 2012

As other reviewers have mentioned, most people stay for just the one night in between flight connections and this is something I feel the hotel banks on. We are a family of four, two adults and two kids. The room we were given was tiny to say the least. There was a double bed for my wife and I and... More

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Paul Jasper, General Manager at Holiday Inn Express Luton Airport, responded to this review
9 February 2012

Dear Guest Thank you for feedback, we are very sorry we did not meet your expectations on this occasion. In regards to the room all rooms are of a standard size and very similar to other hotels in the area. We are limited by our brand standards on the Food and Beverage offering we can offer, and continue work with... More

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moaksey
London
Senior Contributor
39 reviews
58 helpful votes
2 of 5 stars Reviewed 1 February 2012
1
person found this review helpful

I don't like writing negative reviews but I'm struggling to think of anything good to say about this hotel. Thankfully I only stayed one night - as I'm sure most guests do - which is what I think they're counting on. Unfortunately my company has offices nearby so I imagine I'll be back someday. Check-in was alright. Paying for wifi... More

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Paul Jasper, General Manager at Holiday Inn Express Luton Airport, responded to this review
3 February 2012

Dear Guest Thank you for your recent comments, we are disappointed that we did not meet your expectations in room cleanliness, If you are staying again in the future please contact the duty manager if your room cleanliness does not meet your expectations as we will resolve any issues immediately. In regards to WI-FI we do provide free access in... More

Sophia F
Brighton, United Kingdom
Senior Contributor
28 reviews
5 helpful votes
3 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

This hotel is only good for a stopover if flying from Luton airport the next day. However, the hotel is far away from anything else and lacks character. I got bored as there was nothing to do here. There is a bar and a restaurant but they were overpriced but the rooms are clean and comfortable and you can get... More

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Paul Jasper, General Manager at Holiday Inn Express Luton Airport, responded to this review
3 February 2012

Dear Guest Thank you for your recent comments, I am please to let you know that following a pricing review by the company we have reduced the price on our food and beverage. We hope to welcome you back to our hotel in the near future Regards Paul Jasper General Manager More

chilled0ut
kettering
Contributor
18 reviews
14 helpful votes
4 of 5 stars Reviewed 24 January 2012

We stayed at the Holiday Inn Express at Luton Airport the night before our flight. We found the room to be very comfortable and warm, the room and bathroom were very clean and the toiletries were most useful and of a good quality. We found it easy to walk to/from the airport itself and this again is a plus. We... More

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annebryceland
scotland
Senior Contributor
30 reviews
34 helpful votes
1 of 5 stars Reviewed 21 January 2012
1
person found this review helpful

I had to get angry with staff to beg for a wake up call. I paid top dollar for an airport hotel "walkable" to the airport. A long walk with a case. If you use the shuttle, they now charge a pound. If you catch the bus you have to negotiate steep stairs , difficult with a case or a... More

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Paul Jasper, General Manager at Holiday Inn Express Luton Airport, responded to this review
24 January 2012

Dear Guest Thank you for your feedback, Firstly I would like to apologies that we have not met your expectations on this occasion, In regards to wake up calls we encourage guests to use the wake up feature on the televison which is simple to use staff will assist with set up. We are only a 7 - 10 minute... More

BigDing0
Asheville, North Carolina
2 reviews
2 helpful votes
5 of 5 stars Reviewed 20 January 2012
1
person found this review helpful

Very nice hotel with competent and helpfull staff. Cozy atmosphere with dining and bar area attached to the lobby. Good dinner menu where you seat yourself and order your dinner at the bar. Family friendly as well. Withing walking distance to the terminal and a free airport bus every 20 minutes or so. Rooms are clean and cozy. Work table... More

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Kev-B-Lin
Ipswich, United Kingdom
Contributor
12 reviews
6 helpful votes
4 of 5 stars Reviewed 17 January 2012

Chose to stay here ahead of an early morning flight. Parked at the Mid Stay airport car park which is opposite the hotel so only a short walk - there is parking at the hotel but limited and expensive for more than the night (unless you get one of their park and stay deals). Considering the hotel backs onto the... More

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monketteDouglasIOM
Douglas IOM
Contributor
19 reviews
22 helpful votes
4 of 5 stars Reviewed 11 January 2012

I stayed here last May after our holiday to the Bahamas landing at Heathrow airport.Our flight back home to the Isle of Man was mid afternoon so we needed somewhere to sleep for a couple of hours or so as we landed the same morning and had to make our way to Luton from Heathrow.Comfortable bed in an end corridor... More

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ColinTheCactus
Cambridge
Contributor
13 reviews
3 helpful votes
5 of 5 stars Reviewed 10 January 2012

The Holiday Inn Express Luton Airport exceeded our expectations from the moment we went up to the check in desk. We had a really friendly welcome from the receptionist. We were pleasantly surprised with the size of the room, which seemed considerably bigger than the last airport hotel in which we stayed. Everything was clean and in good order. Another... More

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Holiday Inn Express Luton Airport Also Known As

  • Holiday Inn Express Luton
  • Holiday Inn Luton
  • Luton Holiday Inn
Address: 2 Percival Way, Luton LU2 9PG, England

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Holiday Inn Express Luton Airport
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