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All 12 Banbury hotels

Cromwell Lodge

2.0 of 5
9-11 North Bar Street, Banbury OX16 0TB, England
Hotel amenities
Cromwell Lodge
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66%
Ranked #10 of 12 hotels in Banbury
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175 reviews from our community

Traveller rating
    44
    65
    29
    23
    14
See reviews for
Families
23
 
Couples
101
 
Solo
7
 
Business
14
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Ashford, England, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 6 June 2013

This is an Old English Inn and we booked thinking it would be of a very high standard. However, it is just another ordinary hotel. Although the standard is quite acceptable it was not outstanding.... (please read our other review of The Three Pigeons just down the road)! Room OK. Food OK. Service OK.... just OK really!!

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Chris_Garnett, Guest Relations Manager at Cromwell Lodge, responded to this review
17 June 2013

Thank you for taking the time in leaving a review. I apologise for not meeting your expectations on this occasion, we will be using your feedback for ongoing training of the team. I hope we are able to welcome you back in the future to show we are much better than Ok and hopefully moving towards good to excellent. More

Worcester, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 21 May 2013

Another excellent weekend break away with Old English Inns. First visit to Banbury, what a lovely town! interesting buildings and good shopping areas. As usual, the hotel was old but lovely, creaking floorboards included, but that for me all adds up to a lovely atmosphere. Staff in all the Old English Inns are fabulous, no matter how busy they are,... More

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Chris_Garnett, Guest Relations Manager at Cromwell Lodge, responded to this review
23 May 2013

Thank your for leaving us such good feedback I will share this with my team who will be happy to here you had a good time staying us at the Cromwell and I look forward to seeing you again More

Molde
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed 21 May 2013

Booked through hotels.com. The long & short of it is we knew we were going to be arriving late in the evening/ early morning. Rang the hotel out of courtesy to explain this on the day. Spoke to a yoyung lady on reception who told me that's OK but to ring this same number when I arrived as it went... More

Was this review helpful? Yes 1
See 4 more reviews by EngelskRikky for Banbury
Chris_Garnett, Guest Relations Manager at Cromwell Lodge, responded to this review
23 May 2013

Let me start by saying sorry for any inconvenience caused and thank you for bringing this matter to me attention so that I can deal with this with my team, if you do have time to call me at the hotel I would appreciate it so I can discuss this matter with you over the phone. Once again my sincere... More

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1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 19 May 2013

Sad to see a big change of staff, but Ian and his team looked after us really well including an upgraded room. We had 10 family guests for dinner on the Sunday and the food was as usual excellent. If you want modern and plastic don't go to the Cromwell, t does what it says on the tin It is... More

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See 2 more reviews by Cindy760 for Banbury
Chris_Garnett, Guest Relations Manager at Cromwell Lodge, responded to this review
24 May 2013

I would firstly like to thank you for taking the time in your recent feedback, I have shared your comments with the team who where were happy to hear you had enjoyed your stay with us And we hope to see you again next year Ian & the team More

London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 7 May 2013

We have just had a lovely weekend in this hotel. The service at mealtimes was a little slow but thye staff were very friendly. On Friday evening we were a long time waiting for any service at all ! The bedrooms are small but very reasonably priced. The good thing is that there are no single supplements so it is... More

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Chris_Garnett, Guest Relations Manager at Cromwell Lodge, responded to this review
24 May 2013

Thank you for your feedback. I will share your comments with the whole team who I know will take on board your feedback to ensure all customer food is served in good time. Once again thank you for giving us your feedback as it is only by customers doing this that we can be sure we're always delivering what the... More

Northampton, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 7 May 2013

The food here is always good (saying that I did find a black curly hair in mine today). I usually come here for lunch so that is what I am basing my review on. I have been here around 10 times and it has taken over an hour, every time without fail, to make me a sandwich. My lunch break... More

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Chris_Garnett, Guest Relations Manager at Cromwell Lodge, responded to this review
21 May 2013

Thank you for your feedback I will share your comments with the whole team. who I know will take on board your feedback to ensure all customer food is served in good time. Once again thank you for share you comments with us, as it is only by customer giving feedback we can be sure we always delivering what the... More

1 review
2 of 5 stars Reviewed 29 April 2013 via mobile

A week or so ago me and my partner booked a table at The Cromwell Lodge for our anniversary expecting great service, fantastic quality of food, and reasonable prices due to a previous visit for a birthday... When we first arrived we were greeted by a woman who seemed slightly disorganised and stressed although it was a quiet Thursday evening... More

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Chris_Garnett, Guest Relations Manager at Cromwell Lodge, responded to this review
21 May 2013

Thank you for taking your time to leave us feedback. I am sorry that we made mistakes on your birthday please accept my personal apology for this and rest assured action has been taken so that no other guest encounters the same problems when visiting the Cromwell. If you could call me at the hotel I would like to apologies... More

Salisbury, England, United Kingdom
Senior Contributor
39 reviews 39 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 27 April 2013

I rang at the last minute to make a booking and was very stressed at the time of my arrival. They were most accommodating on my arrival and even helped carry my bags up the stairs to and from my room on the second floor. I had breakfast included and it was a delicious three egg mushroom omelette. Wait staff... More

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Chris_Garnett, Guest Relations Manager at Cromwell Lodge, responded to this review
21 May 2013

Thank you for taking your times to leave your feedback it is always nice to read that we have gone that extra mile for our customers and that my team has made a difference. I will make sure they all read your comments as I know they will be happy to read such nice feedback and I look forward to... More

newton abbot
1 review
2 of 5 stars Reviewed 27 April 2013

very noisy `lads bar`, right next to dining room, drove us out for dinner on first night. Dining room very small, with a smaller and very dark room at the side.... floor dirty in here. Reception area very small and sad, dirty woodchip paper on walls. Last morning breakfast service terrible, tables uncleared etc. One waiter left to serve on... More

Was this review helpful? Yes
Chris_Garnett, Guest Relations Manager at Cromwell Lodge, responded to this review
21 May 2013

Thank you for taking the time to leave your feedback and I am sorry that on this occasion we did not meet our normal high standards with regard to breakfast we always look at the number of guests and rota on the correct number of staff however fowling your feedback I will look at our staffing levels for breakfast. Due... More

Sheffield, United Kingdom
1 review
5 of 5 stars Reviewed 17 April 2013

was in area with work and needed a room late at night the manager booked us in and placed my food order even though it was after 10 when there resturant had closed the food was really good and the staff could not be more helpful

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OldEnglishInns, Manager at Cromwell Lodge, responded to this review
22 April 2013

Thank you for your very kind feedback, we are really pleased to hear all of your comments & will pass this onto my team who will be very pleased here you nice comments. We look forward to seeing you back at the Cromwell soon. More

 
 
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Additional Information about Cromwell Lodge

Also Known As:
Cromwell Hotel
Cromwell Hotel Banbury
Cromwell Lodge Banbury, UK - England
Address: 9-11 North Bar Street, Banbury OX16 0TB, England
Region: United Kingdom > England > South East England > Oxfordshire > Banbury
Amenities:
Free Parking Restaurant Room Service
Hotel Style:
#2 Family Hotels in Banbury
Price Range: $
Hotel Class:2 star (2*)
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