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Bannatyne Hotel Durham Reviews, Durham

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Bannatyne Hotel Durham

2.0 of 5
Eden Terrace | Belmont, Durham DH1 2HJ, England
Hotel amenities
Bannatyne Hotel Durham
13 traveller photos
Ranked #9 of 19 hotels in Durham
4.0 of 5 stars 134 Reviews
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134 reviews from our community

Traveller rating
    42
    56
    21
    7
    8
See reviews for
Families
35
 
Couples
53
 
Solo
9
 
Business
16
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Grimsby, United Kingdom
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“Nice hotel”
4 of 5 stars Reviewed 11 May 2013 via mobile

My husband and I stayed here for one night, but for the money was offered full use of facilities, the rooms were very clean, a lot of amenities available, better than a premier inn or travelodge. Would definitely stay again even in another town

Was this review helpful? Yes 1
Redcar, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Would go back”
4 of 5 stars Reviewed 7 May 2013

Stayed here Sunday just gone (May 5th) with my wife and two young children. The family room cost £55 and was only booked the Thursday before so we thought the price was fairly reasonable. First impressions from outside were that it looked fairly new and well kept, my wife and I immediately pointed out the fact that the car park... More

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ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review
13 May 2013

Dear Adam O It is really pleasing to read that you and your family enjoyed the Bannatyne Resort recently. I am especially happy to read that in addition to finding that your room offered everything that you needed, even CBeebies for the kids, you also enjoyed the Pool facilities and Café Bar in our Health Club. The children’s soft play... More

Crawley
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
“Better than a PremierInn”
4 of 5 stars Reviewed 7 May 2013

I stayed there twice in January this year for short stays in Durham. On both occasions I stayed for two nights. The staff are extremely friendly and helpful and the rooms are generally very clean (although the second time we found a used condom under the sofa. We complained to reception and they came up straight away and took it... More

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ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review
13 May 2013

Dear CrawleyEagle, Thank you for taking the time to share your feedback following your 2 visits to the Hotel in January. Your comments regarding the staff being friendly and helpful are much appreciated, I will gladly pass this onto the team. Unfortunately the incident noted when first checking-in is something that we have had to investigate with the housekeeping team... More

Witney, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
“Quite location, friendly staff”
4 of 5 stars Reviewed 5 May 2013

Excellent location out of main centre but not too far away. Room very clean, very comfortable, just like a Premier Inn but with unlimited tea/coffee. A bonus to be able to use the health spa/swimming pool for no additional cost, additional towels offered. Staff friendly. Good value for money. Only down side was noise from other guests, wouldn't want to... More

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ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review
13 May 2013

Dear Helen M, Thank you for taking the time to write such positive feedback regarding your recent stay. We also believe the Hotel offers great value for money and in addition complimentary use of the health Clubs facilities. I am very pleased to read that you found your room very clean and comfortable I look forward to seeing you again... More

shropshire,England
Senior Contributor
48 reviews 48 reviews
22 hotel reviews
Reviews in 27 cities Reviews in 27 cities
18 helpful votes 18 helpful votes
“excellent/value for money/spar pool included.”
5 of 5 stars Reviewed 3 May 2013

booked this through Booking.com as I always book a hotel with swimming pool, and I was intrigued by a £45 per night room with pool next door. Yes, not as convenient as a pool connected to the hotel, but as half the price of a four star equivalent a it was as my title says.It was open from 6.30 am... More

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See 2 more reviews by robert i for Durham
ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review
13 May 2013

Dear robert i, Thank you for sharing such a positive review regarding your recent stay at Bannatyne Resort Durham. I am please to read that you enjoyed your recent visit and that you took advantage of the complimentary use of the Health Clubs facilities. If you choose to stay again why not book your room direct by either contacting the... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“almost perfect”
5 of 5 stars Reviewed 28 April 2013 via mobile

stayed for one night 27th April arrived around 11ish as was meeting friends in Durham knew check in wasn't till 3 although the room wasn't ready the lovely lady on reception let us have our room card,we were out allday and most of the evening so only went in room to sleep, comfy bed good nights sleep very nice room... More

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ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review
6 May 2013

Dear “tracilinus3” Thank you for your recent review regarding your stay at Bannatyne Hotel Durham. I am thrilled that you found your stay “almost perfect”. I will certainly look into the issue with the tea stains on the wall and ensure they are cleaned or painted. On your next visit I hope you are able to use the Complimentary Health... More

Glasgow, United Kingdom
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
“Back again - still a very good business hotel”
4 of 5 stars Reviewed 17 April 2013

I stayed here last year and wrote a favourable review. I was back this week (as I promised I would) and I was not disappointed, Still a great choice for business/travellers in the North East. Convenient location just off the A1 - and a no-nonsense offer. Good, basic , clean room. Good price. So not much change sice my last... More

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ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review
19 April 2013

Dear UKRO, Thank you for your comment regarding your recent stay at Bannatyne Hotel, Durham. It is re-assuring that you have stayed with us a number of times and we are still offering a fantastic service and great value for money. I was sorry to see that you did not eat in the Health Club on your last visit. We... More

nottingham
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Word of Warning”
1 of 5 stars Reviewed 10 April 2013

Having previously stayed at this hotel without any problems we decided to stay again when collecting our son from university. Due to a change in plans we had to cancel, my credit card had already been debited for the full amount of the reservation, I cancelled by phone well within the cancellation period and was assured that my charge would... More

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ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review
16 April 2013

Dear whyteNottingham, Thank you for posting your comment about your recent stay at our Durham Hotel. As discussed on the phone on Saturday 13th April I can confirm that the refund for your cancelled stay was completed prior to you uploading your comment to Tripadvisor. I do however accept that we did not handle the process promptly and again as... More

Crook
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
1 helpful vote 1 helpful vote
“Excellent place!”
5 of 5 stars Reviewed 1 April 2013

We visited here to get away from home for the night and were tempted by the use of the facilities. We were not disappointed! We stayed in a room far better than those of travelodge/premier inn and at a far better price. Ample space in the room for the 2 of us. Lovely staff - everyone spoke to us as... More

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See 4 more reviews by Rachael993 for Durham
ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review
5 April 2013

Dear Rachael 1993, Thank you for taking the time to share your feedback following your recent stay at Bannatyne Hotel, Durham. I am thrilled that you enjoyed all of the Resorts facilities and that you found the staff lovely. It’s great to read that you are planning to visit us again soon, at which point you could try the Health... More

NorthLincs
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
Reviews in 17 cities Reviews in 17 cities
24 helpful votes 24 helpful votes
“Better than a premier inn”
4 of 5 stars Reviewed 17 March 2013

Stayed at this hotel for 2 nights. Primary reason for booking was the cost and the avialbility of a Gym. Very clean, well equppied rooms (double bed, sofa, tea&coffee, flat screen TV) with free wifi so no complaints about the room. Freindly staff too. While the fitness centre was largely full of locals it was very well equipped with plenty... More

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ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review
18 March 2013

Dear HumberBridgers, Thank you for taking the time to share your positive comments regarding your recent stay at Bannatyne Hotel Durham. I am very happy to read that your reasons for staying was due to the pricing and the complimentary use of the Health Clubs facilities. It’s the aim of the Resort to offer quality facilities at great value prices.... More

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Additional Information about Bannatyne Hotel Durham

Also Known As:
Durham Bannatyne Hotel
Address: Eden Terrace | Belmont, Durham DH1 2HJ, England
Region: United Kingdom > England > Durham > Durham
Amenities:
Free High-Speed Internet
Hotel Style:
#8 Family Hotels in Durham
Price Range: $
Hotel Class:2 star (2*)
Official Description (provided by the hotel):
The Bannatyne Hotel Durham provides quality accommodation at great value prices. If you need to stay in the North East of England on business or for pleasure the Bannatyne Hotel Durham will provide you with the facilities you need. FREE parking, FREE wireless broadband internet and FREE access to the Health Club ... more   less 
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Bannatyne Hotel Durham
Eden Terrace Belmont
Durham DH1 2HJ
England
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Basic bedroom No ironing boards, so guest used sofa! Shabby carpet Bannatyne Hotel Durham
Bannatyne Hotel Durham Photos (13 traveller photos)

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