We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
All 27 Douglas hotels »

BEST WESTERN Palace Hotel & Casino

4.0 of 5
Central Promenade, Douglas IM2 4NA
Slideshow
Amenities
Offers & Announcements
Special Offer
Ranked #11 of 27 hotels in Douglas
3.5 of 5 stars 63 Reviews
Show the lowest price for this hotel*
CHECK RATES!
*from our partners
Write a Review

63 reviews from our community

    Trip type
Traveller rating
    15
    22
    18
    3
    5
Date Rating
TheLardyCakes
Solihull, United Kingdom
Reviewer
3 reviews
4 of 5 stars Reviewed 17 February 2012 NEW

The Palace has been through several different owners and it seems they have each made their mark on the building. From the outside, it looks tired and a bit shabby and unfortunately, it carries on to the inside too. The public areas are showing their age and particularly the carpets on the main ground floor are faded and feel grubby.... More

Was this review helpful? Yes
JLWetherby
Wetherby
Senior Reviewer
7 reviews
4 helpful votes
3 of 5 stars Reviewed 12 February 2012
1
person found this review helpful

I have stayed regularly at the Hilton now back to the Palace for business over several years. The only place to eat excellent food in the evenings has been the Atlantis restaurant which was in the casino and did superb flambé and other food. I last stayed in October 2011 and ate every evening in the Atlantis. Both my e-mail... More

Was this review helpful? Yes
Palacehotel66, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
14 February 2012

Thank you for taking the time to review the Best Western Palace Hotel and Casino, and we wish to apologise to you for your disappointment at the closure of the Atlantis restaurant, but trust that you enjoyed the vast array of food available in the Paragon for dinner. We do hope that this experience has not adversely affected your attitude... More

Jon K
Chester, UK
2 reviews
2 helpful votes
5 of 5 stars Reviewed 10 February 2012
2
people found this review helpful

We stayed in the Palace Hotel whilst visiting friends / family in Douglas. I can only say that the hotel was first class, I totally agree with another person that the extra money for a sea view is worth every penny. It was quite a long walk to our room, thats the design of the hotel... what do you expect!!... More

Was this review helpful? Yes
Palacehotel66, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
14 February 2012

Thank you for writing a review regarding the Best Western Palace Hotel and Casino, and we are pleased to read that you enjoyed your brief stay with us. We are glad that you found the food and service so good (and hope that the long walk to the room helped use up some of the calories!!!) We do hope to... More

5TIME
Cheshire
Contributor
13 reviews
27 helpful votes
4 of 5 stars Reviewed 28 December 2011
3
people found this review helpful

We stayed in this hotel over the ‘Halloween Weekend – 28th – 30th Oct 2011) with some friends. The hotel is on the sea front with an option of either ‘See view room or non – the difference was only £5, and it’s worth the extra pennies). The rooms are slightly dated (I would say the late 90’s), but don’t... More

Was this review helpful? Yes
Palacehotel66, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
3 January 2012

Thank you for taking the time to write a review on the hotel and for your favourable comments regarding the facilities. We are very pleased that you went into the Casino and Colours Night Club as it sounds like you took advantage of all the wonderful facilities available on the premises. I do hope that you will soon return to... More

gg190
Peel, Isle of Man
Contributor
14 reviews
14 helpful votes
5 of 5 stars Reviewed 26 December 2011
4
people found this review helpful

I stayed at the hotel because our company Christmas party was being held there and it made more sense to stay at the hotel than try an get home. I was very pleasantly surprised. I'd never stayed at The Palace before and I had not heard got things about it, but it was on the whole very nice. The room... More

Was this review helpful? Yes
Palacehotel66, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
28 December 2011

Thank you very much for taking the time to write a review for the Best Western Palace Hotel and Casino. We are very pleased that you enjoyed your one night stay with us (in a standard double room) and that you found the room provisions plentiful for your use. We trust that the next time you need to stay over... More

Ian_Chapman
Rotherham
Contributor
11 reviews
3 helpful votes
4 of 5 stars Reviewed 3 December 2011

The hotel was larger than we usually go to. However, the bedrooms were comfortable but we had no sea view from the room. The dining area was segregated from the main one and was a tad on the cold side. We had to ask for the heating to be put on, as the weather was not exactly hot for June.... More

Was this review helpful? Yes
Palacehotel66, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
9 December 2011

Thank you very much for your comments regarding the hotel during your stay with the tour in June. We are pleased that you enjoyed your stay on the island, and the food at the Palace, but apologise for the steps en-route to the dining area. There is an alternative route (which is a lengthier walk), but the room is fully... More

longpod212
Nottingham, United Kingdom
Contributor
11 reviews
9 helpful votes
3 of 5 stars Reviewed 11 November 2011
1
person found this review helpful

booked this hotel for a long wkend on manx gp fortnight.The reason we went for this hotel was because all other hotels were full,it was quiet expensive but had good reviews and a good rating.The hotel was nicely presented inside, we had breakfeast in the restaurant which was excellent with a great view, the staff were excellent.The rooms were very... More

Was this review helpful? Yes
Palacehotel66, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
9 December 2011

Thank you for taking the time to post a review, and we hope that you enjoyed the races during the Grand Prix! Thank you too for your favourable comments regarding the breakfast, the staff and the magnificent views over Douglas bay. Regarding the mattress, we apologise for the condition you found it, but assure you that we have a policy... More

IsabelManchesterUK
Manchester UK
Senior Reviewer
10 reviews
7 helpful votes
3 of 5 stars Reviewed 9 November 2011
2
people found this review helpful

our family took 2 rooms, one was dearer, it's view of Douglas seafront was worth the extra cost, it was also larger. The star feature of this hotel is the indoor pool, and the adjacent lounge area, if only the cost of getting to the IOM was less we would come to the Palace more often, but there are criticisms... More

Was this review helpful? Yes
BillyMcBeard
Preston, United Kingdom
Senior Contributor
23 reviews
34 helpful votes
3 of 5 stars Reviewed 7 November 2011

Went as a group of 9 for a stag do. RJ's taxis picked us up (they also took us to the go kart track in Jerby, back via a 2 hour pub stop in Ramsey and back to the airport for 20 a head, including the karaoke minibus!!) and it was around 15 minutes from the airport to the Palace.... More

Was this review helpful? Yes
Susan B
Liverpool, England, United Kingdom
1 review
2 helpful votes
1 of 5 stars Reviewed 1 November 2011
2
people found this review helpful

We booked 2 twin rooms - got room 430 (fine room - no fridge though) and 432. Room 432 is part of the new extension according to the duty manager. Although the wardrobe is narrower than the 4 coat hangers supplied and also contains an ironing board (which had to sit in front of the window so that I could... More

Was this review helpful? Yes

Travellers are raving about these Douglas hotels

Sefton Express
4 of 5 stars
CHECK RATES! ABS:HotelCheckRates-d660874?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
No photo provided
4.5 of 5 stars
CHECK RATES! ABS:HotelCheckRates-d1431760?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Ascot Hotel
4 of 5 stars
CHECK RATES! ABS:HotelCheckRates-d529441?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Adelphi Hotel
4.5 of 5 stars
CHECK RATES! ABS:HotelCheckRates-d673120?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
The Edelweiss Hotel
4 of 5 stars
CHECK RATES! ABS:HotelCheckRates-d1450459?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton

Travellers who viewed BEST WESTERN Palace Hotel & Casino also viewed

Sefton Hotel
4 of 5 stars 118 Reviews
Douglas, Isle of Man
CHECK RATES! ABS:HotelCheckRates-d193937?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
The Claremont Hotel
4 of 5 stars 73 Reviews
Douglas, Isle of Man
CHECK RATES! ABS:HotelCheckRates-d543454?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Sefton Express
4 of 5 stars 22 Reviews
Ballasalla, Isle of Man
CHECK RATES! ABS:HotelCheckRates-d660874?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
View all 27 hotels in Douglas, ranked by popularity »

Been to BEST WESTERN Palace Hotel & Casino? Share your experiences!

Write a Review Add Photos Add Videos

BEST WESTERN Palace Hotel & Casino Also Known As

  • Hilton Hotel Douglas
  • Hilton International Douglas
  • Hilton Douglas
  • Douglas Hilton
Address: Central Promenade, Douglas IM2 4NA

Is BEST WESTERN Palace Hotel & Casino your business?

  • Manage your listing
BEST WESTERN Palace Hotel & Casino
Show the lowest price for this hotel* (from our partners)
CHECK RATES!