Had a good week stay. Good hotel right on sea front by pier. Room nice, clean and comfortable. Food good, had a good choice for each course and service quick and efficient in dining room. All staff courteous, friendly and helpful. Tea and coffee making facilities extra tea, coffee and milk/cream available for free if needed

This place certainly gives the lie to the old adage that the Brits don't do service jobs well. The service is uniformly efficient, friendly, everything you could wish for. The hotel itself is another matter entirely. Get as good a room as you can, and even then don't expect the shower to work, or the TV to give decent reception,... More

About 60 of us arrived at once but we were soon in our room with help with our suitcases. Excellent sea-view room with balcony. Suspect it is well worth paying the extra for a sea view. Room was clean and comfortable. Best location in Sandown right opposite the beach. The food was good but lacked a little imagination, but this... More

The quality of service at this hotel is outstanding, management and staff are extremely helpful and courteous. Linen is blindingly white, rooms cleaned every day and nothing Is too much trouble for the staff. It is being renovated at the moment so if there is a little hiccup with your room don't worry it is seen to immediately. Wonderful second... More

Stayed at the Carlton for a recent ladies festival. The location of the hotel is perfect right by the pier but it can be difficult to find somewhere to park near as the pay and display bays on the sea front are popular. Hotel is rather tired in parts but is currently being refurbished. Our room was small and basic... More

I recently stayed at the hotel with an excess of a hundred guests for our annual ladies festival the hotel was clean and tidy the rooms adequate for a short break but the best part was the staff. The management were excellent and very attentive to everyones needs The food was very good and the staff serving the food were... More

If you want to stop at a Hotel and expect 4 star treatment, give this a miss for the moment. There were a number of problems with the showers not working and its a bit tired and needing some improvement BUT I cannot say how much we appreciated the staff trying to sort out problems. Our's and a couple of... More

Room 344 was great lovely view balcony and lots of space. The hotel was great the staff really friendly especially Adam and Sophie. They worked really hard because they were short staffed. The entertainment was ok on all three nights. The location was perfect. The only small glip on the horizon was the food was a little unimaginative and bland... More

I recently stayed for 3 nights with friends taking a coach holiday.We were greeted on arrival and our baggage taken off the coach.All the staff were friendly and helpful especially our waiter Sean. The room was fine with a balcony and a wonderful view of the sea and pier. The only down side was the shower which ran hot and... More