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Comfort Hotel London Heathrow

3.0 of 5
Shepiston Lane, Hayes UB3 1LP, England
Hotel amenities
Comfort Hotel London Heathrow
Ranked #8 of 10 hotels in Hayes
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472 reviews from our community

Traveller rating
    36
    151
    139
    86
    60
See reviews for
Families
88
 
Couples
152
 
Solo
75
 
Business
67
 
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Kent, England
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 24 May 2013 NEW

Stayed for one night prior to a flight at T4, good reception, room was clean, however the TV must have come from the Ark and had limited amount of programmes, the bathroom is in dire need of updating,the plain glass shelf next to the sink is an accident waiting to happen, the shower controls should be more clearly marked which... More

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Piqua, Ohio
Top Contributor
50 reviews 50 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 23 May 2013 NEW via mobile

Yes this is a no frills hotel but the service here was very good. You really can't beat the price. The management here really is very attentive to your needs and are on their toes to give great service. Yes the rooms are a little worn but clean. The resteraunt was good and nice portions. If you want a grocery... More

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Albany, Oregon
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 21 May 2013 NEW

We choose this hotel because it was close to Heathrow A/P and we could connect to the shuttle bus for an early departure. That worked out fine except the shuttle bus operator said we only paid for one person and yet we prepaid the hotel for the four of us. (Wondered who put the funds in their pocket). We had... More

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4 of 5 stars Reviewed 19 May 2013 NEW

We booked this hotel back in February of this year for a Legoland package, after booking I came onto trip advisor and read some of the awful reviews and must admit I was starting to dread our stay but I feel i must write this review as we were pleasantly surprised from the minute we arrived. There were 6 of... More

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GM-CHH, General Manager at Comfort Hotel London Heathrow, responded to this review
20 May 2013

Dear Guest Thank you for taking the time to write and share your recent visit at the Comfort Hotel Heathrow. It was a pleasure to read that we had exceeded your expectations and you had an enjoyable stay with us. Our aim is to cater for a variety of travellers and it was good to read both yourself and children... More

1 review
4 of 5 stars Reviewed 19 May 2013 NEW via mobile

We booked through legoland to stay 3nights whilst on our 2day legoland visit. I choose this hotel as it suited our needs. We were taking our 6 and 1 year old children legoland and needed somewhere comfortable to sleep after our long days at the park. Our room was set up with the sofa bed and travel cot for the... More

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GM-CHH, General Manager at Comfort Hotel London Heathrow, responded to this review
20 May 2013

Dear Guest Thank you for your review and I was pleased to read that we were able to play a part in making you and your family holiday an enjoyable one. It was good that the location and facilities suited you and that your room was clean and comfortable and you enjoyed your breakfasts every morning. Normally family room types... More

Georgetown, Texas
Top Contributor
58 reviews 58 reviews
34 hotel reviews
Reviews in 34 cities Reviews in 34 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 19 May 2013 NEW

The hotel is clean, but does have some issues... 1. The air conditioner did not work properly even when I had the desk adjust it to as low as possible. By the Morning it was blowing hot air. The outside temp was around 50F or less. I would not recommend staying there when it gets warmer. You cannot leave the... More

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See 2 more reviews by kruemcke for Hayes
GM-CHH, General Manager at Comfort Hotel London Heathrow, responded to this review
24 May 2013

Dear Guest Thank you for your review. We definitely offer one of the most competitive prices compared with similar hotels within in the Heathrow area and are good option for the budget conscious traveller. Our rates do not automatically increase each year, however do fluctuate depending on remaining bedroom availability. So the further in advance a booking is made, the... More

Superior, Colorado, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 17 May 2013

We booked this hotel because we were told that laundry was available for guest use. In an email reply, the exact wordings from Karima A. of reservation said “Unfortunately we do not have a coin operated laundry facility but we do provide laundry facilities which you can ask upon arrival at reception for information.” But when we checked in and... More

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GM-CHH, General Manager at Comfort Hotel London Heathrow, responded to this review
20 May 2013

Dear Guest We appreciate you taking the time to write your review, and I was pleased to read you found the service in the Restaurant good, but also appreciate it can be a personal taste with regards to your comment that you found the food to be bland. We do offer a laundry service via our dry cleaning company; however... More

Bristol, United Kingdom
1 review
1 of 5 stars Reviewed 14 May 2013

We stayed at this hotel for three nights as we were taking our young son to legoland. Our room was of a good size, the mattresses werent comfortable though, very lumpy and our sons chair bed hadnt even been set up!! The hotel was boiling, we switched the air con on in our bedroom, which might I add had a... More

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GM-CHH, General Manager at Comfort Hotel London Heathrow, responded to this review
17 May 2013

Dear Guest Thank you for taking the time to write a review following your recent stay. I apologise that some aspects of your stay did not meet your expectations on this occasion, and I was particularly disappointed to read of the shortfall with your son’s bed. The maintenance department has checked the air conditioning in all rooms since your visit,... More

Ottawa, Illinois
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 11 May 2013

We stayed overnight before a flight out next morning. The hoppa bus system worked well to and from airport. The staff was very helpful. Rooms adequate, baths and showers good. TV's older, but we were not there for that. Parking was not an issue for us as we were using the bus and underground systems. Overall, the price was the... More

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GM-CHH, General Manager at Comfort Hotel London Heathrow, responded to this review
13 May 2013

Dear Guest Thank you for your review, and it was good to read that you found the staff helpful and your accommodation was to your satisfaction. We do pride ourselves in keeping our prices competitive in comaprison to similar standard properties within the Heathrow area, and I was pleased that it worked well for you and that you would stay... More

Leeds
Top Contributor
71 reviews 71 reviews
11 hotel reviews
Reviews in 28 cities Reviews in 28 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 8 May 2013

My partner and I were flying out to Berlin so decided to use the hotels park and stay service and then added on an extra night on our return. Everything went like clockwork from checking in on day 1 at 9.30pm to checking out on day 6 after breakfast. We arrived and parked the car under cover which was about... More

Was this review helpful? Yes
GM-CHH, General Manager at Comfort Hotel London Heathrow, responded to this review
13 May 2013

Dear Guest Thank you for your review, I was glad to read that you had a comfortable stay and that we had achieved your expectations both together with the services and facilities available on both of your visits to the hotel. My apologies for the incident relating to your car keys, but it was good that the matter was resolved... More

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Hotel Summarization (Beta)

What travellers say

  • Very good(14)
  • Hoppa bus(9)
  • Car park(7)
  • Night stay(6)
  • Very reasonable(4)
  • Family room(4)
  • Early flight(3)
  • Air Con(3)
  • Staff were friendly(3)

Additional Information about Comfort Hotel London Heathrow

Address: Shepiston Lane, Hayes UB3 1LP, England
Region: United Kingdom > England > Middlesex > Hayes
Amenities:
Bar/Lounge Fitness Centre Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #8 of 10 hotels in Hayes
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
change Primary photo from ownerphoto edit ... more   less 
Reservation Options:
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Also Known As:
Comfort Inn Hayes
Comfort Hotel Hayes
Comfort Hotel London Heathrow Hayes, England, UK

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Comfort Hotel London Heathrow
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