The rack rate for this hotel for a single, standard room, as displayed in the lobby is £323 per night. If I had paid this I would have been fuming. However, for £65 including 4 nights' parking it was very comfortable.
Bed was comfy, with labelled firm and soft pillows, and it was nice to have a sofa so I...
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Thank you for taking the time to write your comments on TripAdvisor and especially for highlighting your quiet room, comfy bed and good room facilities.
I am assuming you were staying with us on one of our Park, Stay and Go parking packages as this is when we would take your car keys so we can move your car if...
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We stayed one night on 12 Feb 2012 as we had an early departure. Very helpful staff. Comfortable room. Had to leave before breakfast opened so was given a breakfast box the night before. Bus to airport. £4.50 per person per journey
Can park the car at the hotel £12.00 per day.
We are staying again in March
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Thank you very much for your feedback.
We pride ourselves on the friendliness and attentiveness of our staff and I will certainly share your comments with them.
We look forward to welcoming you back in March.
Best regards,
Rory Walker
Hotel Manager
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I and my husband stayed here for one night before a flight from Heathrow under the parking and hotel deal. Parking the car was easy and close to the reception. All the staff were very helpful and pleasant and interested in us. Our room was spacious, clean and comfortable. We ate in the lounge bar and, although the food was...
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Thank you very much for your comments.
It is great to hear what a difference our team made to your stay.
We hope to welcome you back sometime soon.
Best regards,
Rory Walker
Hotel Manager
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I booked this place through lastminute.com and got a very good price, so my feedback may provide bit more slack to the hotel than those who paid a lot more.
Rooms are nice but toilets are very basic. Internet access per day is at 16GBP which is like a monthly bill. Breakfast is buffet is standard with usual suspects, but...
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Thank you for your feedback.
Our Sampans Pan Asian restaurant is a real asset to the hotel and adds someting a little different to most hotels here at Heathrow. We have a fantastic team of Hong Kong chefs for Sampans and they have built a very strong reputation for their food in the local area.
Best regards,
Rory Walker
Hotel...
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We stayed here end of January before our flight.The welcome we received from reception was very good. The room was fine it served it purpose.
Where I have the problem is with the food.As we had been travelling a fair way we thought we would go to the bar and order some food in the evening.We ordered a burger and...
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Thank you for your feedback which we put to good use as soon as we received it following your stay.
Despite the issues you had in the bar I am glad you had a great welcome and felt the other areas of the hotel lived up to your expectations.
Best regards,
Rory Walker
Hotel Manager
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Firstly I'd like to say that the staff were very helpful and friendly.....and apologetic, but sadly this can only go so far before you start to lose patience with things. I expect that there is a difference in room you are given if you are a person just using the hotel , or a person using the hotel with the...
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Thank you for your feedback.
The isses in your room were rectified as soon as you brought them to our attention but I am very sorry that your room had not been properly prepared. Please rest assured measures have been taken to ensure we do not have a similar occurance.
Thank you for pointing out how helpful and friendly our...
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This review is going to be unfair, I'll say that now and get it out of the way.
I stayed at the Holiday Inn last night before catching a flight from Heathrow. Once we found the hotel, which appears to be in the middle of a labyrinth (they do warn you that your satnav probably won't work properly if you...
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Thank you very much for your feedback and especially the great comments about Jericho and the fantastic service in the restaurant and at front desk.
I am sorry that there were a few issues in the room on arrival. Whilst these certainly should not have bene there I assure you that had you let us know we would have done...
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I have stayed in many of the hotels around heathrow before and found this to be very well located and easy to find off the m4.
Parking was busy but was only a short walk to reception.
The room was of A good standard and clean which was lovely to see.
However there was a constant loud droning noise which...
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Thank you for your feedback.
I am very sorry about the noise you experienced above your room. We have now been able to identify what caused this.
Whilst we will try and do our best to ensure there are no issues in the room please do always let our Duty Manager know (available 24hours a day) and they will try...
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Stayed for three night on business. The first thing to notice is that the parking is horrendous. Just not enough spaces. I had to park round the back of the hotel on a kerb on a double yellow line each night. My parking ticket was validated for 3 days but on the second day would not let me out. Took...
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The hotel is OK, but don't get there late if you need to park.
Rooms are fine -nothing special considering the "recently refurbished" claims on the site I booked through.
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