First time we have stayed at the Premier Inn as we usually do 4 star plus hotels. We were absolutely delighted and could not fault anything. We chose the Heathrow Premier as it was close to Legoland, it only took 20mins to get there. Hotel room was very clean, comfortable. Staff were extremely polite and very helpful, food was great... More

Having pre-booked by phone, we were processed quickly and politely. After a long tiring flight all we wanted was a room with a comfortable bed and a quiet night. That is what was promised and that is what we got.

Stayed here to be close to the airport for a morning departure. We were greeted by efficient staff who checked us in early. Room was clean, fresh, small, and just what we needed. The manager told us that they take pride in offering an above-average economy hotel ... Very true. The room was very quiet and provided us with a... More

Stayed here for 3 nights. All parts were quite good except for the limited wifi(30 mins/day) and no fringe. Their wifi package counted from the starting time, not actual usage which was meaningless for us. Even though their restaurant's food was so yummy, we chose to eat McDonalds for the latter 2 nights coz they provided 2hrs free wifi!

Excellent hotel and very good value against the mostly over priced properties on the Bath Road. Ok yes everything is your standard Premier Inn and yes the service at times in the Bar and the Costa can be a bit slow but overall value is def worth staying here. The Breakfast is very good value and is a buffet, bar... More

An economical (for London) place to stay that is very clean, quiet and attentive staff. There are lots of Premier Inns in London area AND at least two near Heathrow which are often confused. This is the one near Terminal 5 (about 10' by bus). There is a free city bus, #423, from Terminal 5, Stand 6. The second stop... More

Terrible experience. Had a 6.20 flight out of T5. Parking at hotel costs £12 a night. Not acceptable Hotel is a 3 mile drive to T5. I wouldn't define that as 'at T5' Room temperature. Windows are sealed shut and there is no effective cooling as the ventilation system would always revert to 24 degrees. Quietness. Kept awake by other... More

The location is adiacent to Heathrow Airport and I had some doubts about the noise of the planes: once I was in my room, I completely forgot where I was: fully immersed in the comfort and quietness, it was impossible to tell whether I was staying close to an airport or in a far away countryside. Only downside was the... More

Stayed at the Premier Inn T5 as we had early morning flight. Arrived in the afternoon and found the staff to be polite and professional. The room was clean and comfy same as the bed. I liked the fact that they had a Costa Coffee by reception. All in all a great stay and good sleep!!