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All 8 Hartlepool hotels

BEST WESTERN Grand Hotel

Swainson Street, Hartlepool TS24 8AA, England
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BEST WESTERN Grand Hotel
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66%
Ranked #5 of 8 hotels in Hartlepool
Most recent review
5 of 5 stars Reviewed 15 June 2013
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162 reviews from our community

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Date Rating
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 15 June 2013 NEW

We stayed at the Grand for our wedding anniversary in April. This was a return visit and we weren't disappointed. The staff were friendly and extremely helpful, the rooms were clean and airy and the food in the restaurant was delicious. We will be back next year!!

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Hotel M, General Manager at BEST WESTERN Grand Hotel, responded to this review
17 June 2013

Dear Sash1977, Thank you for your most recent review, i am glad that you have found the return stay to our hotel an enjoyable one, Kind regards Craig More

1 review
5 of 5 stars Reviewed 15 June 2013 NEW via mobile

Stayed here with to visit friends over the weekend, when pulled up to the hotel was a little confused with the car park as the meter wouldn't work but when I called the hotel a member of staff came out and showed me where to park and had my permit. Our bedroom was very good, bright, clean and bed comfortable.... More

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Hotel M, General Manager at BEST WESTERN Grand Hotel, responded to this review
17 June 2013

Dear James99999, Thank you for your kind comments and we look forward to seeing you again in the future, Kind regards Craig More

Doncaster
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 13 June 2013 NEW

stayed here this week and would recommend it, lovely hotel staff are outstanding nothing was to much trouble for them and they were very polite and friendly... Room we had was lovely large and spacious beautiful big bed bathroom was lovely, the full hotel was warm.. The food was lovely had a bar meal at night and would recommend that... More

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Hotel M, General Manager at BEST WESTERN Grand Hotel, responded to this review
15 June 2013

Dear Jacquiwoodward, Thank you for your great review of our hotel, i am so happy that you enjoyed your stay with us, we look forward to seeing you again the future, kind regards Craig More

Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 1 June 2013

Stayed towards the end of may, and have stayed here before my only couple of criticisms is that the hotel needs a lick of paint, and a way to make the rooms cooler at night as the heat was unbearable, you can't open the windows. The breakfast is now a traditional English with a variation of the usual ingredients, I... More

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Hotel M, General Manager at BEST WESTERN Grand Hotel, responded to this review
15 June 2013

Dear Tribeca 100, thank you for your recent review, we are in the middle of a planned maintenance overhaul, we have planned on incorporating tower fans into all the bedrooms which dramatically reduces the heat in the bedrooms, Kind Regards Craig More

Gateshead, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 23 May 2013 via mobile

We stayed in a double room on a Saturday night and were there for a wedding. The hotel itself has lots of character, beautiful reception room and the staff were friendly! There was mix up with our booking and they sorted it out quickly! Our room was lovely, very modern and functional with lots of light as space! If we... More

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Hotel M, General Manager at BEST WESTERN Grand Hotel, responded to this review
15 June 2013

Dear mccroryashlene, thank you for your kind review, i am glad you enjoyed the wedding day, i am glad to see that you enjoyed the Pearl bar also, Kind Regards Craig More

Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 8 May 2013

Stayed here on Saturday 4th May and Sunday 5th May and stayed in a room with my partner. It was my brother’s wedding on the Sunday so a large number of rooms were reserved by him in advance for his wedding guests to pay on arrival. My partner and I had our room booked separately along with my mothers who... More

Was this review helpful? Yes 1
Hotel M, General Manager at BEST WESTERN Grand Hotel, responded to this review
15 June 2013

Dear Danilee, Thank you for your recent review out our hotel, i am sorry that we didn't meet your expectations and there were issues with the bookings. We have invested into a new pump for the hotel so the issues with shower pressure should be illuminated, Kind Regards Craig More

Top Contributor
54 reviews 54 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 5 May 2013

The Grand Hotel lives up to it's name - it is very grand in an old fashioned way a beautiful building with lovely rooms - ours had obviously been refurbished recently and was very modern. No complaints about the room and its cleanliness. The staff are very friendly also - checked in and out by a very smart friendly girl.on... More

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Hotel M, General Manager at BEST WESTERN Grand Hotel, responded to this review
8 May 2013

Dear Acombdave, thank you for your review on Tripadvisor, i am glad you enjoyed your stay and the experiences of noise didn't spoil your stay, as we are a city center hotel and also host to many weddings and functions noise can be experienced in certain rooms, however we do try our best to allocate our rooms accordingly, Kind Regards... More

Harrogate, United Kingdom
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 29 April 2013

Booked this break not knowing what to expect but we arrived to a warm welcome,we're upgraded to an executive room and offered free car parking(which you do not always get at town centre hotels)! Our room was large, in modern style, very clean and the bed was huge and comfortable! The hotel has its own restaurant and its own 'pub'.... More

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Hotel M, General Manager at BEST WESTERN Grand Hotel, responded to this review
15 June 2013

Dear Gentlefrench, Thank you for your kind review, i am glad that you enjoyed your stay at BEST WESTERN Grand hotel and we look forward to seeing you in the future, Kind regards More

Cambridge, United Kingdom
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 24 April 2013

This is typical of a Victorian 'Railway Hotel' the likes of which can be found near any major railway station throughout England. Built in the heyday of the railways at the latter end of the 19th century (a date stone dates it to circa1899) it is truly a grand hotel. The aesthetics of the beautiful staircase greeting you in the... More

Was this review helpful? Yes 1
Hotel M, General Manager at BEST WESTERN Grand Hotel, responded to this review
8 May 2013

Dear JTreborM, Thank you for writing a review on our tripadvisor page, i am happy that you enjoyed your stay whilst in Hartlepool, I am sorry to hear about your experience in our hotels bar and i have spoken to the relevant manager who ensures that more staff training is given, Kind Regards Craig More

Ipswich, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 17 April 2013

The hotel has comfortable rooms with all the normal things you would expect (tea, coffee, ironing board). Nothing exceptional. I stayed here for 3 weeks for work and the advantage was its closeness to amenities within the town). The hotel professes an "arrangement" with the Springs gym but the reception staff knew nothing about it. The restaurant - a few... More

Was this review helpful? Yes
Hotel M, General Manager at BEST WESTERN Grand Hotel, responded to this review
8 May 2013

Dear Sandra M, Thank you for writing a review on our trip advisor page, I am sorry that you didn't enjoy the restaurant, you have made some points that we will be addressing, thank you for your feedback, Kind Regards Craig More

 
 
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Additional Information about BEST WESTERN Grand Hotel

Also Known As:
BEST WESTERN Grand Hotel Hartlepool, England, UK
Address: Swainson Street, Hartlepool TS24 8AA, England
Region: United Kingdom > England > Durham > Hartlepool
Amenities:
Free High-Speed Internet Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #5 of 8 hotels in Hartlepool
Price Range: $
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BEST WESTERN Grand Hotel
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