Arrived sat 9 30 we had arranged to pick up zoo tickets but were told they would arrive at10am every time we asked where they were we was told a different story tickets were finally e mailed at 10 30 we had our 2 grandchildren with us they were really fed up Reception on the television was terrible bar food... More

Booked a double room at this hotel ,on arrival was told they had not received the booking,and there were no double rooms left They then said they had a family room which we had to take The room was actually up a steep stairs in the attic nothing like the rooms in the photos of the hotel I don't know... More

My partner and I found this location to be simply average. Perhaps the biggest complaint is the first person you meet, reception. Efficient for certain but not friendly. I, being a smoker, asked where the smoker could smoke. She indicated out front, which is less than desirable for a smoker. Later in the day I noticed out back. Ask if... More

In fairness to the manager, once he heard our comments below, he did return the voucher but, To quote their website http://www.brook-hotels.co.uk/hotels/mollington-banastre-hotel-events "The traditional afternoon tea is an experience in itself ......." "You will be served a variety of dainty sandwiches with delicious fillings. For those with a sweet tooth the array of sweet pastries, cheesecake and slices of cake... More

We booked the Brook Mollington through Superbreak and thought with it being a 4 star hotel that this would be fine and I wouldn't need to look into any reviews but a couple of days before we went, my husband decided to look on Trip Advisor to see what sort of review it received from other guests. We were a... More

We stayed here for one night in May. The hotel is in a fairly rural location, but is very close to Chester - no more than 5 minutes by taxi. The building itself is kind of 70s modern, not particularly pretty but perfectly ok inside. We had one of the 4 poster rooms which was very large, with a splendid... More

Stayed here with the wife for a couple of days at the end of May. I disagree with some of the comments on this site about the staff, all staff from the waitress to the bar staff and reception were really nice and polite. We ate in the restaurant on the first night and the meal was lovely. I had... More

My wife and I stayed here for one night. We booked the Brook Mollington due to its near location to Chester centre and for its pool and gym facilities. We arrived at the hotel and was swiftly checked in and greeted by the receptionist who booked us in for dinner. Our room was fine, very comfortable, large bed and had... More

My boyfriend planned this surprise spa trip for my 21st and we were both very excited for a break.. arriving at the spa it looked nothing like the pictures on the internet and we wondered if we was at the right place unlucky for us we were! Booked a executive room which was like a double council house bedroom it... More