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InterContinental Hotel Muscat

5.0 of 5
Al Kharjiya Street | Al Shati Area, Muscat, Oman
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InterContinental Hotel Muscat
Ranked #10 of 30 hotels in Muscat
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285 reviews from our community

Traveller rating
    64
    132
    63
    17
    9
See reviews for
Families
45
 
Couples
70
 
Solo
24
 
Business
114
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
London, United Kingdom
1 review
1 of 5 stars Reviewed 20 May 2013 NEW

On a recent trip business to the Middle East, I spent 5 nights in the Intercontinental in Manama Bahrain, and that stay was excellent. I was told that staying at their sister hotel in Muscat would also be as good, as I was going there for business. The price was a lot higher, but I managed to convince my work... More

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Dubai
Top Contributor
106 reviews 106 reviews
28 hotel reviews
Reviews in 30 cities Reviews in 30 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 13 May 2013

I really enjoyed staying at Intercontinental Muscat. From fast check-in to fast check-out the experience was really successful. The room was overseeing the Indian Ocean / Oman sea. All rooms are surrounding the main lobby but once door is closed it proved sound-proof. The IC hotel has a direct access to the beautiful beach. The green gardens provide a relaxing... More

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See 3 more reviews by JohnPaul2010 for Muscat
Oliver G, Owner at InterContinental Hotel Muscat, responded to this review
14 May 2013

Dear JeanPaul2010, Thank you so much for taking your precious time to write your feedback on tripadvisor. You are absolutely right that our 35 acres of gardens and recreation area is one of our assets, which gives everybody the opportunity to relax in a peaceful environment. I hope to see you soon again. with kind regards Oliver Geyer Resident Manager More

Doha, Qatar
Top Contributor
171 reviews 171 reviews
33 hotel reviews
Reviews in 39 cities Reviews in 39 cities
104 helpful votes 104 helpful votes
2 of 5 stars Reviewed 12 May 2013 via mobile

Despite booking weeks in advance had to beg reception on 3 separate occasions to be upgraded as per Ambassador membership. Returned and explained to three separate people, finally the last one found a way to get us our sea view Club, the first just stonewalled asking me to come back every hour and check. Finally get key cards and up... More

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Oliver G, Manager at InterContinental Hotel Muscat, responded to this review
14 May 2013

Dear sumo_trades, thank you very much for your detailed positive and negative feedback on tripadvisor. Especially your opinion as a loyal Ambassador Member is very important for us. I can assure you that since your stay end of march a lot of improvements has been taken place. We see feedback like yours as an opportunity for us to become better... More

Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 12 May 2013

I have been coming to the Intercon for 25 years and have always been impressed on the service and hospitality. The Club Lounge is run flawlessly by Alicia and her team. This trip however I have to say the hotel is looking a bit tired. On arrival the thermostat in my was broken and had to be replaced. I have... More

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Oliver G, Manager at InterContinental Hotel Muscat, responded to this review
14 May 2013

Dear Mkech, thank you very much for your patronage over the past 25 years. I can assure you that we will take care of your "old friend" . Actually we are running through an extensive maintenance program at the moment to lift up the appearance of our rooms and to identify and fix issues like you discovered this time. Further... More

Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 11 May 2013

After my recent 'stay' at the Grand Hyatt in Muscat, this was where i checked in. The Hyatt had 3 more days pre-paid by me, but it was really that bad i didn't care about getting a refund, i just wanted out. But enough of a whinge - on to the good things about this hotel. I didn't mention my... More

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Oliver G, Manager at InterContinental Hotel Muscat, responded to this review
14 May 2013

Dear Scott M, thank you very much for your great feedback on tripadvisor. I am very happy to read that we were able to live up to your expectation, especially since your colleague recommended us. Especially that you mention our service as friendly and professional makes me proud and I can assure you that I will share your valuable feedback... More

Dublin, Ireland
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 7 May 2013 via mobile

I didn't stay in the hotel but I drank and ate here in Trader Vics. The food was delicious and the cocktails to share were great and so tasty. The bar tenders could teach the Crown Plaza a few of their skills. There was a great atmosphere. It's certainly a place I'd make a return visit to.

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See 2 more reviews by Hiiiflyer for Muscat
Oliver G, Manager at InterContinental Hotel Muscat, responded to this review
10 May 2013

Dear Hiiiflyer, thank you very much for visiting our restaurant Trader Vic's. Your positive feedback is a great motivation for our team to continue striving for the best possible service. I hope you will have a chance soon also to try our other outlets, especially our Al Ghazal pub, which is now also open from lunch time onward or even... More

London
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 7 May 2013

When you think of a 5 star hotel, the first things that come to mind are opulence and atmosphere? Service and comfort? Above the ordinary decor, impressive exterior, peace of mind? On my business trip to the Middle East I have experienced this and much more in Dubai and Qatar. Yet here in Muscat, this so-called 5 star hotel is... More

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Oliver G, Manager at InterContinental Hotel Muscat, responded to this review
10 May 2013

Dear Bellerophon42, thank you very much for your honest feedback. Unfortunately we were no able to accommodate your needs. Please accept my sincere apologies for the issues you and your colleague faced at our hotel. I can assure you that they got addressed and that we will work on them to become better. I am very surprised about the comment... More

Manchester, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 7 May 2013

Just returning home from a short stay in Muscat. I have to say that the previous comments on Trip Advisor nearly put me off, but it just goes to show. It is a case of "you cant tell the Banana from the skin". From the outside the hotel looks horendous, a big brown square block, with small balconies. But get... More

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Oliver G, Manager at InterContinental Hotel Muscat, responded to this review
10 May 2013

Dear Paul B, thank you very much for taking the time to write such a positive feedback. You are absolutely right - not everything what is done a few decades ago has been bad. We were the first international branded hotel is Muscat and ever since an InterContinental Hotel, which is well established and a landmark in the country. "Unfortunately"... More

Auckland Region, New Zealand
Senior Contributor
42 reviews 42 reviews
28 hotel reviews
Reviews in 28 cities Reviews in 28 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 May 2013

I regularly stayed in 2012, except on my last visits in December 2012 the rates were too high - The Ramada won my patronage. In 5 months away there has been significant improvements at Home. A thinker is in charge of the main restaurant -- the layout of the breakfast buffet is logical, the organisation of waiting staff has improved.... More

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See 3 more reviews by Richard K for Muscat
Oliver G, Manager at InterContinental Hotel Muscat, responded to this review
10 May 2013

Dear Richard K, thank you so much for your very kind review on tripadvisor, but especially for calling the InterContinental Muscat as your "home". This is the biggest compliment you can do.I assure you we will take good care of your favorite hotel and we will continue improving your home away from home. I hope to see you soon again.... More

Baltimore
1 review
2 of 5 stars Reviewed 30 April 2013

The Intercon Muscat has been around for many years on a very great parcel of real estate on the sea. I travel there occasionally for business and although the hotel grounds and public space is kept in good condition, the rooms have severely been neglected. I don't usually post comments, but the mold situation in the bathroom was unacceptable for... More

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Oliver G, Manager at InterContinental Hotel Muscat, responded to this review
2 May 2013

Dear Eric H, thank you very much for your honest feedback. I am very disappointed to read about your experiences. I can assure you that one of our main focuses in this hotel is the cleanliness. The reported issue is in general due to the local weather conditions a challenge, because of the extremely high humidity, which we have these... More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Very good(10)
  • Pool area(7)
  • Club lounge(6)
  • Room service(5)

Additional Information about InterContinental Hotel Muscat

Address: Al Kharjiya Street | Al Shati Area, Muscat, Oman
Phone Number:
Region: Oman > Muscat Governorate > Muscat
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotels in Muscat
#8 Business Hotels in Muscat
#8 Luxury Hotels in Muscat
Price Range: $$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
InterContinental Muscat is a 35-acre oasis in the heart of the city s premier residential, government and diplomatic quarter. The business and commercial district is close by, as are must-see sights including the Sultan Qaboos Grand Mosque, Bait Al Zubair Museum and Amouage Perfume Factory. For shoppers, the Muttrah Souk is the essence of Muscat. ... more   less 
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Also Known As:
Intercontinental Muscat

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InterContinental Hotel Muscat
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