We stayed at this hotel recently as part of Newmarkets Classic Italy tour and we enjoyed every moment of it. The hotel is so friendly, clean and comfortable although it is the only hotel we have stayed in with a balcony off the bathroom.The food was good and plentiful and the staff, who are all multi taskers were so helpful.... More

Good food, Good service. Ecxellent service. Nice room. .had a twin bedded room On Therese 3rd floor.Friendly staff at Therese restaurant and Therese reception.. Not so happening with online noe lift at the hotel.

Stayed at this hotel on a Newmarket tour. The hotel is of a reasonable standard but is obviously suffering from the recession. The bar ran out of popular drinks on the second night, these were not replaced so you drank what they had left at prices higher than average even for a hotel. The staff were eastern european girls who... More

We stayed here during a Newmarket Classic Italy holiday. Had a twin bedded room on the 3rd floor with en-suite bathroom with shower over bath. Shower didn’t fit its wall bracket so getting it to point in the right direction was a challenge! Room was reasonably clean but looking a bit jaded. Couldn’t get the air-conditioning to work but we... More

We stayed here in October 2012 as the second hotel in our Classic Italy tour with Newmarket Holidays. The bathroom floor never got cleaned. I asked for an extra pillow but none came. The air conditioning had been switched off the day before as it was now autumn. Not enough staff in the restaurant. We had a long wait to... More

Spent 4 nights at this hotel on the second part of Newmarket "Taste of Italy" tour. Queues at only lift so took ages to get to room with luggage. Room on first floor quite good compared to stories from other visitors. We were out early every day on trips (two days extra early due to unforeseen strikes by Italian workers).... More

We travelled to this hotel with Newmarket Holidays at the beginning of October 2012. ( "Discover Classic Italy)".When we arrived,we had to wait for AGES to use the pathetic 4-person ( or 2-person with luggage) lift.Our holiday brochure stated that the hotel rooms were air-conditioned, but there were no such rooms in the building ; the air-conditioning had all been... More

We stayed here for four nights with newmarket travels classic italy holiday. The hotel is on a very steep and hilly uneven road which did'nt bother us but for anyone with walking difficulties it would be a nightmare. Our room was very small and the shower tiny. You turned the water off every time you turned round! The food was... More

Our group of 8 had booked a Newmarket holiday Tuscan Treasures. We chose the Hotel Plaza in Chianciano Terme, Newmarket changed the hotel to the Santa Chiara in Chianciano. Nice friendly hotel, the staff were always cheerful. the food was good and plentiful. The Santa Chiara is not in the centre, a 15 minute walk which is on uneven pavements... More